Nuance QC Compensation Plan - Admin

At Nuance, the caste system THRIVES. The deception of this company is criminal. For the last year, the QCs were required to meet the company standard metrics of 150+ LPH, quality of 99% or higher, schedule adherence of 99%. If you failed to meet any portion of the metrics one week, you received a verbal warning; two weeks, you were moved to the Performance Action Plan.

On 5/4/2015, we received our individual QA Weekly Scorecard; we also received the QC Compensation Plan on the same day. With no warning whatsoever that such a plan was even on the drawing table, nevermind already set to stone, we now had a little over 2 weeks to realign our financial portfolios; our livelihoods literally ripped out from under us. The transition between compensation plans personally translated to a 60% reduction in my pay, to take effect 5/23/2015. Where 150 LPH was once considered 'in the green' and afforded the hourly rate at which I was hired, the new plan converted this to $6.40/hr, less than my state's minimum wage (even with a continued 100% quality score).

The plan has been described to us as being focused on 'quality, not production.' It is described as 'simple and transparent.' You make the call.

A typed line is equal to 1 line, whereas an SR (edited) line or QA line is equal to only 0.5; in other words, with SR and QA, where you once were 'in the grid' processing 150 LPH, you now are credited for only 75 LPH (x8 hours = 600 lines). NOTE: The grid only starts at 720 LPH where you earn $0.008/line. And yes, you can earn up to $0.1705 per line, that is, if you produce 2080 to 8000 error-free lines per day. No problem, right? For the non-Nuance readers, please note QA is required to proof to sound every report they touch. QA receives the worst of the worst reports, the ones even our best MLS cannot submit to the client. Up until the new compensation plan, QA employees worked solely in QA. We will now be required to switch between QA, SR and typing, at a moment's notice. And forget having simply a secondary and primary account to work between; we are responsible for all accounts in our book of business.

As for simplicity, these are the factors you must calculate for your weekly paycheck:

Day Shift (6:00 AM - 7:59 PM)

Night Shift (8:00 PM - 12:00 AM)

Overnight shift (12:01 AM - 5:59 AM)

Total Converted All Line

Day Shift Factor

Night Shift Factor

Overnight Shift Factor

Add: Shift Factor Line Adjustment

QC Lines for Platform Factor

Add: Platform Factor Line Adjustment

Total Compensable Line

C-LPH

Compensation Line Rate

Estimated Weekly Earning before MUP

Equivalent Hourly Rate

Resident State Minimum Hourly Rate

Add: Minimum Wage Supplement (if applicable)

Total Estimated Weekly Gross Earning:

Justice will be served, VILLAINS OF NUANCE.