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Hey Nuance !!! This is my take on this new pay plan... - Read ON.......

Posted: Dec 31, 2014

Just went back and studied all my pay statements since this new "Patient Safety Pay Plan" was implemented. Here is what I found:

My pay was a bit MORE when I was off the grid QA-wise at 98.8%, less than 10% to QC (barely), and higher-than-normal for me lines per hour (I busted arse; hence the lower QA score)...but...pay was HIGHER this way than when I was more careful, got 100% QA post audit scores, less than 10% QC, and about average-for-me lines per hour.

So much for your "Patient Safety" plan, Nuance. Do you see how ridiculous you look now? You are ENCOURAGING MTs to concentrate on production and NOT QUALITY. If that were the case, MTs would get penalized more for bad quality, which I had in the more-pay scenario, and LESS in the production...not to mention the QC, which, just for the fact that you SLASH to 7 cents/line (no matter if the MT has 100% QA or not) if they send more than 10% to QC. Your plan is backwards if you are trying to improve quality. Once again, this proves that you are only interested in production, hence lining you pockets more, NOT quality.

THIS information should be made known to all clients. - SM

[ In Reply To ..]
Whatever it takes to get the word out there, clients need to know that quality is not Scruance's #1 goal. These greedy you-know-whats make me sick.

noticed the same thing sm - so tired

[ In Reply To ..]
When I had over 10 percent to qc and 99 plus percent qa made 7 cents. Now I've been sending as few as possible for review and qa has dropped to like 98.6 and make a much higher rate. Definitely something wrong with this plan. This is the first company that encourages you to guess at what the docs are saying instead sending the chart for a second listen. Somehow I don't think this guarantees patient safety, just the opposite. Guess this is what the future of health care is going to look like, very scary.

Here's what will most likely happen.... - MTs will be desperate to

[ In Reply To ..]
not send much to QC for fear of dropping their pay to a humiliating and pathetic 7 cents a line so more will be going directly to the client. Since Nuance subtly encourages production over quality, that production is going to come at a cost...there WILL be mistakes and the clients WILL notice and then they will be ALL OVER NUANCE...."What do you MEAN you guys have a "patient safety" plan for your employees???? WTH?

Good Luck Screwpance

Or, for those who are generally under 10% what will happen--sm - anon

[ In Reply To ..]
is they will blank things they are not absolutely sure of, cannot document and QA will get those. Because I am currently on a 3-blank account, if I am not absolutely sure, I blank it. I do some searches but will not guess, at all. I also will not spend the time looking at previous reports to see if I can fill in doctor's names, etc. If not easily found, then I am not digging for it.

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