BS "Patient Safety Compensation Plan"

My understanding is that the earnings of Nuance employees in the transcription division were negatively impacted by the initiation of the patient safety compensation plan. If the original incarnation of the patient safety compensation plan caused an increase in earnings for your specific team, it was quickly amended to not only negate that change, but to also result in a decrease in earnings by 30-70%. Is that correct across the board? Is there anyone who did not receive ...

"Simple, transparent." What in God's name is simple about this? You need a calculus degree to even begin, not to mention there are NO numbers stated, and they send it on a Saturday when nobody is around to voice your concerns to. VERY exciting Nuance. ...

I should have looked into this a litte further a few months ago but it made me fail an audit because I expanded it. I thought it was still a no,no to use it. My bad. ...

Can someone please explain to me this new email we all got this afternoon about the new pay compensation plan rolling out in December? Can anyone explain it a bit more in detail. Sounds like our pay will not be the same amount anymore as in no more cpl that we were used to? Sounded like to me it will be based on quality and working weekends/nights, etc. Is this something good? Email wasn't in detail too much and a little hard to read. I dont have time to go through it right now. Thanks! ...

Since 2012, when Nuance "officially" took over the company I was with, they following has been very consistent. 1) Cut pay, then offer some type of carrot (incentive, bonus) to help us "make up" the loss in line rate. QA us to death for any little error, calll it a major error or a critical error to lower our quality score so that we cannot make 'incentive' or 'bonus.' If we do re-read the reports in order to bring quality scores up, our lines go down, and then it is a sum z ...

This morning I checked my work email, as I have been off the last few days. I found a new email titled "Update to 2015 Patient Safety Compensation Plan for the Bayscribe Platform." They have decided now that after you figure your C-LPM, anyone straight typing in Bayscribe will need to apply a platform factor of 0.88, in other words, subtract 12% of your lines. Their example was if you type 1000 lines, multiple x 0.88 and you will only get credit for 880 lin ...

Okay, so i wanted to give the old school girl try, ya know? This was the first check I could really see how this is going to work. Keeping in mind that over the Christmas week, most of my regular docs were off, and I had accounts that I had never done before, and most, were sitting there for a reason. After sitting for hours on end reviewing old note after old note to get the best quality for these unknown and often difficult providers, I was actually pretty proud of having only sent notes ...

I am about ready to cry. After finally becoming accustomed to the "new and exciting" compensation plan and realizing that my salary had actually increased by several hundred dollars per paycheck, am I really reading this email correctly when I see that NUANCE is actually CHANGING the friggin compensation plan again at the end of this month for Bayscribe MLS?!?!?!? And now my line rate is going down to about 0.0800?!?!?!? This is lower than what I was hired at over a year ago?!& ...

They have rolled out the new QC compensation plan. It appeared in Enrich today. We are now screwed just as badly as everyone else. ...

I wonder what lies in wait. ...

To set things straight, first of all, I am not new at this game. I have been in this business for 25 years, so I have seen a lot come and go as far as the transcription game. But I have to say this tops them all. I have been able in the past to make a decent salary, help support my family, pay my bills and have a little left over, just like the rest of you. When I saw the words, "new and exciting" I cringed. Never good words to hear. I tried to give it a ...

Does anyone know where I can get a copy of the "grid" they keep talking about and showed in the video? Thanks ...

At Nuance, the caste system THRIVES. The deception of this company is criminal. For the last year, the QCs were required to meet the company standard metrics of 150+ LPH, quality of 99% or higher, schedule adherence of 99%. If you failed to meet any portion of the metrics one week, you received a verbal warning; two weeks, you were moved to the Performance Action Plan. On 5/4/2015, we received our individual QA Weekly Scorecard; we also received the QC Compensation Plan on the same day. With no ...

Has anyone heard any more details about this new compensation plan rolling out in December? My TSM said she would have a meeting with our group once she "got all the information together," but... big suprise... we still know nothing. Just wondering if there is anyone out there with concrete information on what is going on? ...

Supposedly the plan is to be implemented in approximately a month. Any bets on whether or not that happens in a timely fashion. So far the November deadline has just flown right past us without any explanation on their part as to why the NO REVEAL. Grrrr. ...

A wonderful suprise and just before Christmas. Do we still get our weekly bonus through December? So many of us are relying on this for Christmas. I finally got bonus ...

Is everyone aware that the hours between Saturday midnight until Sunday 6 a.m. are not considered "weekend overnight"? ...

to announce it by now. Rather, it's end of year, they are frantically trying to hire new MLS who don't know any better and will be locked into the crappy exciting compensation plan while there is the expected stampede for the door. Can't get any lower than that. I wonder how much they paid a committee or team to think up this plan. ...

nothing else changed as far as I can tell. Must get 300 lph for 0.1050 a line. Oh, and if you have any questions, send them to your TSM. No mention of any future meetings. ...

"CAN'T-duit" for patient care and safety is more like it. The only way we "CAN-duit" is to be able to take the time to produce an accurate and timely documentation of a patient's story and have a compensation plan that is attainable. Instead we are pressured to produce more for less. Sorry guys.... not buying it. "Happy" MT Week??? Nope..... not EVEN. ...

Hey, has anyone noticed a category called "Patient Safety Index" on your "performance scorecard?" Once a week I get a performance scorecard from my TSM. This patient safety index is based on the amount of errors you are marked down for. So if you have 4 post-audits, and one is marked down for something, your "patient safety index" will be 75% (with the minimum standard being 90%). It apparently goes by percentage of reports. So that means that under the Quality 2.0 plan (which she keeps sa ...

This whole absurd "patient safety" compensation plan is suppose to be based on just that, patient safety......Then why after QA (not QC) audits a report and they find errors and especially ones such as wrong medications/labs that actually do affect patient safety....they don't change it. If you look at reports that have been audited they still show all the "errors" that they charged us with. They are not calling the client and saying "hey we messed up, this needs changed". ...

So I didn't catch when VR put in the date with the year 2014 instead of 2015. Is this really a critical error? Apparently TSM says ALL number errors are critical. So if this is true, and it's so critical, why then, when I asked why the error still appears in the report and why hasn't anyone CHANGED it....she just said, "we can't make changes once the report goes to the client." WTH? So I get points off and possibly my pay is going to be reduced ...

The patient is planned for surgery. The physician will come and "preop" him the day prior to surgery. How would you expand that? Thanks for any suggestions. ...

ASSESSMENT AND PLAN: Pulmonary toileting. The patient will use a s/l "cuck-ugh-la" 8 to 10 times a day. ...

This means 65% will see decrease and/or paid minimum wage. They are touting this as the great new comp (local Burger King is advertising job for $10/hour). Anyone find out if the QC percentage is just for blanks or include all sent to QA including Audio issues, etc, and will EQA be included. Also, trying to figure out our pay from week to week is going to be a pain. I am going to see how this new comp plan works out, but since the conference call, I'm not feeling pos ...

Has anyone used Safety Send for their email/FTP needs? If so, were you happy with them? Any feedback would be greatly appreciated. Thanks!! ...

We will have the patient seen by anesthesia preop to make sure the pacemaker is properly cared for during the surgical procedure, which requires general anesthesia, and the use of the s/l **bovig** during the surgery. Thanks!! ...

BS "Patient Safety Compensation Plan" - Sick and tired

Exactly - K.C.

I would have hit the like button in agreement, except it is such - a travesty.

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