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Offered job at Nuance, question about pay plan... - just curious

Posted: May 06, 2015

I was told that the position would be acute care and on the Escription platform. Supposedly the majority of MTs on this account are making 10 cents a line. I have since been doing a lot of research and see a lot of posts about how you are unable to make any money with Nuance. I guess my question is do different platforms and accounts affect what your line compensation would be? I need to make a decision and looking for some information. Thanks....

Offered -- Advice - AnonQC

[ In Reply To ..]
Do NOT believe anything this company tells you. Did they show you the grid and tell you "the majority makes 10 cpl?" Escription is going to Epic (basically sentences -- each report -- the dictators can piece together themselves...maybe one sentence, maybe 3). You've read the posts correctly. Regardless of your platform, you're screwed.

First I've heard about this....sm - mt2

[ In Reply To ..]
My primary account is on Escription. I've run out of work this week multiple times. Secondary account totally sucks. So what happens when it goes to Epic? No more work on that account?

While it is impossible to know if this true at this point--sm - anon

[ In Reply To ..]
it is absolutely conceivable that it could happen in the near future. It could possibly explain the extreme slow-down in work I have seen over the past 2 weeks.

To the OP, many are likely 10/line some weeks but it can vary. You never really know what you will make week to week. I think I am making 10/line this week, but I am having to constantly check back in due to OOW. Many on my account asked the supervisor for secondary accounts. We were told that there are none, even the secondaries have no work. Even if I made 50/line, it would not mean anything if there is no work to do. Is this a temporary lull? Maybe, but if you need your paycheck, I would be wary.

Ask them to put in writing that it's likely you'll make 10 cpl sm - acuteMLS

[ In Reply To ..]
because the majority of the people on that platform do. They won't. I wouldn't believe a thing they have to say about how much money you can make here.

Ask them -- ??? - AnonQC

[ In Reply To ..]
Ask for a snail mail offer letter, with a pay rate, that you have to sign and return! Not an offer for what you'll "likely" make.

Pay grid - #Fed-Up

[ In Reply To ..]
Run as fast as you can in another direction.

Pay Grid - xo

[ In Reply To ..]
I'll share a little something with you and you can draw your own conclusions. On the particular accounts/platform I am on, we have to transcribe 300 lph to get 10 cpl. For the many years I have been on these particular accounts, the average lph for both teams has been in the low 140s. Nuance is well aware of averages and knows 300 lph on these accounts is not possible, yet put it out there as a dangling carrot. They tell us we just need to add more to our word expanders and do power hours; i.e., it is our own fault for being incompetent that we are not meeting their standard and there is such a great opportunity to make so much money--woohoo!! There really is a reason (many, many reasons) that Nuance has the reputation that it does. Good luck to you!

10 cents a line may be possible... - dhh

[ In Reply To ..]
some weeks as long as all of your other metrics are in line...HOWEVER, keep in mind, this is not 10 cents per line for all of your lines. Your edited lines will be "multiplied by a factor of 0.5," so you are getting paid for half of the lines you edit. Typed lines are paid per line; however, if your accounts are like mine, you will be 95% to 100% editing.

Do you have other options? - None

[ In Reply To ..]
Is this your only option for employment? If you are out of work and at the end of unemployment compensation or almost broke, I'd say give it a shot, but do not stop looking for work even after you start at Nuance. I've been here for 4 years and there are constant changes, none of which are beneficial to the individual MLS. If you have any other option for employment, take that one first. Nuance will always be hiring. The turnover here is high and the pay is low. I've done this kind of work for 15 years and this is the least I've ever made. I'm just biding my time until my last daughter leaves the nest and then I'm getting out of this mess.

New pay compensation plan - all smiles

[ In Reply To ..]
You can make 10 cpl but remember this: Your lines are cut in half. So, when you do 6000 per week, that is only 3000 lines which equals $300 for that week. I made $300 a week in transcription back in 1980.

But, your actual pay is based on production (minimum 100 lph which is really 200 lph) and performance (below 99% gets you 8 cpl - which is really 4 cpl) and percent to internal quality assurance (above 10% gets you 7 cpl - which is really 3.5 cpl).

Then there is out of work or having 5-6 accounts in order to have enough work. Or flex and come back later, reschedule your entire life for the needs of the company.

Can you make 10 cpl? No.

Some of us still think a line a line but now a line is half a line. So what you are really making is 5.5 cpl provided your QA% is above 99% and your percent to QC is below 10%.

The pay cuts have been brutal. Many have filed bankruptcy, lost their homes, moved in with other family. I'm not too far from there. I make $1200 per month now, net. Before December 6, 2014, I made $1800 - $2000 per month.

Sad thing is, they are not yet done with their brutality.

re: Employment with Nuance - MLS33

[ In Reply To ..]
I was offered a job yesterday with them, promised a lot of things. Told I could make up to 12.25 cents a line and offered a sign on bonus of 2K after 90 days. But what I don't get, if they don't have enough work for people, why are they hiring? Quite frankly I don't know whether to bother with this or not because the reviews are so bad for Nuance.

Don't Bother - sm

[ In Reply To ..]
That 12.25 is part of a pay grid. Did they tell you all about the pay grid and how your pay will vary from week to week? It is not possible to reach 12.25 because of the factors the MT must achieve. Those factors involve the number of reports sent to QA, quality score, and average lines per hour. There's this lovely thing called FIESA which is a nitpicky, evil thing created to justify paying the MTs less and is all based on "errors" (which could be something as minor as leaving out the word the or a and your pay will plummet). Realistically, you will NOT make more than 7 to 8 for straight typing. They cut your VR lines IN HALF so you will only get paid half of what you edit. What you've read here is true. Please consider ANY other options you might have.

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