A community of 30,000 US Transcriptionist serving Medical Transcription Industry

The Client is Unhappy - PodSwamp

Posted: Nov 18, 2014

formatting not done correctly, errors abound. Ya think?

They didn't foresee this?! - TrampledUnderfoot

[ In Reply To ..]
The brilliant Pod Master had the wonderful idea of taking everyone off the accounts they were familiar with to throw them into pods of one unfamiliar account after another, supposedly accounts with similar client profiles. I don't know about anyone else, but my "pod" doesn't have similar requirements; some of them have surgeon listed on ADT, most do not. Some have assistant listed on ADT, others do not. I have one asinine account that uses "Next Hotspot Section" every time I hear a tone. A tone! After 35+ years of transcription, I've pretty much trained myself to ignore background noise, including beeps. This is nerve wracking and stressful to say the least.

The client isn't the only one who's unhappy!

And the doctors are back to spelling - sm

[ In Reply To ..]
That means they are testing more work to go to India.

I know what you mean ... - anon

[ In Reply To ..]
I had a report the other day where the doctor literally spelled *everything* ... it was a 600+ second report but in actuality it was only a 300+ report outside of all the spelling. It was a HUUUUGE waste of my time. I was like, really? You're actually going to spell out the word "tricuspid"? Is that word SO frequently misspelled that you have to spell it out letter by letter?

There must be a REAL quality issue going on if we have to take it ALLLLL the way back to medical terminology 101.

unfamiliar work and line count - Tracy

[ In Reply To ..]
I suspect that most people are able to keep up with the minimum required line count. Is it true that the average line count is well over 150, so that even with unfamiliar work, people are able to produce what is required? Or are some having problems?

Oh they saw it coming - sm

[ In Reply To ..]
They just knew that no matter what, we would do the job..The mess we are in is our fault for not making a stand

Someone should send an email to Shaw and whoever else - Saying letting them know..sm

[ In Reply To ..]
That transcriptionists are far more productive and make few errors when they are consistently working the same accounts. It is much more beneficial for the company, the clients and the MTs when there is consistency (working same accts).

I know longer work there, but if I did you can bet your bottom dollar I would let them know that. I would be respectful, courteous, and professional about it, but certainly take this as an opportunity to let them know.

Pardon my grammar mistakes in above post, forgot to proofread. - nm

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THEY DO NOT CARE - MME

[ In Reply To ..]
Wow, what is it about "they do not care" do people NOT understand?

This is a DYING FIELD, guys. You all seem to be under the mistaken impression that the heads of this company actually give TWO CRAPS if your job is easy or difficult. There is only ONE THING and ONE THING ONLY they care about and that is that the work is being pumped out. As long as the work is being pumped back into the facilities and they are raking in millions of dollars a year, they couldn't care LESS about your "comfort level" or if your job is hard or even impossible because of their policy decisions.

I'm always so amazed when people are *amazed* that the higher ups aren't more responsive to their complaints or their concerns. Welcome to corporate America, where there are a million miles of disconnect between the actual WORKER and the billionaire sitting in the office on the 100th floor.

Do you actually think writing a letter to Shaw to let him know that his decision is making your life harder will change his policy back? Do you actually think he will even SEE your letter? He'll probably pick his teeth after lunch on the paper it's written on. Holy smokes.

Caring - Anon

[ In Reply To ..]
Agree. We might as well be declared personae non grata - unwelcome persons

Caring2 - Anon

[ In Reply To ..]
Should have been an "e" at the end of grata -- oh well, wonder how much they'd take off for that.

EXCUSE ME - It's not JUST about them caring for MTs, but THEIR CLIENTS - and the fact that if they dont get..sm

[ In Reply To ..]
do better business, they will lose clients and eventually they themselves will be out of a job. I am speaking of the BIG PICTURE here, which you apparently missed. Please do not talk to me like I'm stupid, the only one missing the boat is you.

Big Pic - Other

[ In Reply To ..]
Well - Excuuuuuuuuuuuuuuuuuuuuze me.

So sensitive.

Honestly, we don't need another lecture on the dying field of MT and how - the MTSOs could care less. That was..sm

[ In Reply To ..]
not the point of my msg. I'm no idiot and I don't think anyone here is. It's obviously bad business to have MTs working accounts from all over the country that they're not familiar with, never getting the same doctor twice in a day. NO ONE WINS in a situation like that, everybody suffers; not just MTs. That is the only point I was trying to make.

Yes, things are changing and MT may cease to exist in another 10-20 years..who knows. But if something can be done to make my time easier on my way out the door then I'm up for suggestions. Whether it works or not, you can never say I didn't try.

And for the record, the original post was about what's best for everybody - CLIENT, COMPANY AND MTs. Not so much about them caring, but the bottom line for everyone.

Why Do You Think It is Bad Business? - Sonya

[ In Reply To ..]
My guess is that MModal feels that a quality MT/MME can seamlessly hop from one hospital to the next with absolutely no problem -- and those are the ones they want -- everyone else, not so much. ...and if it eventually works their way, its great business acumen. All accounts covered 24/7 by 100% of their employees.

Bad business because errors are increasing and they are - receiving complaints. sm

[ In Reply To ..]
If they want MTs & MMEs who can seamlessly hop from one hospital to the next with no problem (as you say) then they are obviously going about it in the wrong way and need to find a better way to weed people out without upsetting the client. Why create problems for yourself in the midst of trying to weed out certain MTs?

You can argue me up & down, but it's a proven fact that has been proven time and time again, that MTs are more successful when they stick to the same set of accounts and have consistency; it's a no brainer and contributes not only to the MTs success, but the company as well which equals happy clientele.

But, I'm an ex-employee of MM. I saw the thread and made an innocent comment. I wasn't looking for a debate or to have the person above go off the deep end on me. I'm done with the conversation.

Absolutely right ... you hit the nail on the head - anon

[ In Reply To ..]
I had a TSM predicting this would happen almost 10 years ago. She said that eventually, there will be a *very small* group of employees left after all the layoffs that could work ANY account, and that there would no longer be "regions" or "Books of Business" and there would no longer be any limits to working whatever facility came up on your screen.

M*Modal's "definition" of keeping the client happy is keeping the reports within turnaround time. The accuracy doesn't matter to them as much as it used to over a decade ago because most facilities don't rely or depend on the written report as much as they did "back in the day" ... if ever. 99.9% of all facilities are doing things electronically and very, very few of them are using a written document to direct patient care and it's rarely even glanced at in the chart anymore.

My former TSM made another prediction back then, and I can see this one coming to fruition as well - she predicted that the day will come when we don't have TSMs or anything resembling that position anymore and that all of us will be evaluated and analyzed electronically using MModal's data software and that our performance would be self-monitoring and self-correcting. Anyone consistently not up to "par" would be let go by the sending of an electronic pink slip. Funny how all of her predictions are coming true, 10 years later.

Not sure what you mean - Woodrow

[ In Reply To ..]
Doesn't our "written document" become part of the electronic medical record?

Yes document becomes part of medical record and yes they refer to it. - Not sure what she meant either.

[ In Reply To ..]

10-20 years - Phleming

[ In Reply To ..]
This is optimistic compared with what others are saying.

Someone said MM wants to keep 2000 US MTs. I wonder how many there are now?

10 yrs really isn't a long time, but I think the point is, we all know that it will - eventually come to an end at some point. I think t

[ In Reply To ..]
There will always be some element of a medical record and a few MTs will always exist, just not as many as what there are now.

There must be a medical record even if it's just a templated version by the physicians; there will still have to be one. I dont see how they can get around that because it's needed to provide proper care and that is currently mandated.

I also think there will continue to be facilities that use editors and voice recognition; though it may fall to the wayside, there will likely still be places that use this method of clinical documentation. So there will probably always be some form of MT work in existence, but it'll likely be sparse.

Well he listened to one of my complaints, I got a raise out of him. - went from 4 cpl to 6 cpl and

[ In Reply To ..]
talked to him personally on the phone, he called me. Everybody knows the state of transcription. The thread was about complaints regarding errors. You chose to take to a whole new level.

MME is 100% Correct - Felicity

[ In Reply To ..]
The most prestigious hospital they had bought their point and click program, the less affluent hospitals buy their ASR programs, the really crappy hospitals get the cheap labor overseas. Their only plan with the American MT/MMEs is to make us miserable and get us to quit so they don't have to pay unemployment. They don't want us and they don't care about us. If you are young, switch professions. If you are old, stick it out as long as you can and retire as early as financially possible.

MME is 100% correct - Agree

[ In Reply To ..]
Yes MME is correct and so is Felicity. This board is great because it does give MTs a chance to connect with other MTs somewhat, but whenever anything is posted that is rather controversial, everyone jumps in and puts in their 2 cents, including me, and nothing gets resolved. We have beaten this horse to death many times over and again, it is what it is. I guess if you can stand it and make some sort of a living, go for it, but if not, get the heck out. I am still transcribing; not for this horrible place, left a long time ago and my job is decent, but nothing great. I am retired, so only want PT. I don't need benefits, as I have Medicare. I am an IC, which I don't care for, but that was all I could find that was decent, after rummaging through all of the big MTSOs. I have been at this forever, like so many of us and dismayed as to what it has become. Again, do it or not, that is everyone's choice. I would not recommend this type of job to anyone though and have discouraged many ladies who have asked me about it. With that said, thanks to companies like MM, it has become what it has and at this point, they don't give a darn about us, only their profits, so do with that what you may. Personally, I wouldn't give MM the satisfaction of working for them and taking their abuse, but hey that's me!

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