DocShuttle Client

I am looking into using the DocShuttle program for my business, but the more I read, the more confused I seem to get. I understand about the Dongle allowing more than 3 installs, so here are my questions. 1. Am I correct that I need to purchase DocShuttle Client, DocShuttle Administrator, AND DocShuttle Transcriptionist for myself, and then ALSO to purchase the DocShuttle Dictator for each MD office (or purchase with Dongle and that will cover all my accounts)? 2. My do ...

Does anyone use DocShuttle with Express Scribe? ...

A company I am checking into uses this and I wonder how user friendly it is, productive to where you can make a living. I have worked on several platforms that made it difficult to make a living and others that I could just breeze through. Any thoughts/experience to share on DocShuttle? Thank you. ...

Hi, I keep getting error message #11004 on DocShuttle Transcriptionist. It was working this morning and now I cannot connect to server. I tried resetting the program and my computer with no help. I'm stupmed. I couldn't find anything on their website and am waiting on tech support to contact me. Any help would be appreciated. Thanks :) ...

Is DocShuttle compatible with GearPlayer or only with the WavPlayer? ...

Hi - I'm stymied. I just paid $89 for Docshuttle and when I tried to play the file, I find that the foot pedal doesn't work. Docshuttle provides Wavplayer Lite, and there is no Ports option where I can select USB as the foot pedal connection. The URL shows the screenshot I took of the WavPlayer Lite. Anyone know how to connect the foot pedal? Thanks! ...

Well, I certainly feel sorry for those 60 MTs they were able to persuade to go to work for them -- wonder what kind of promises they made them?? They've gotten this procedure down pat over the years -- drawing in unsuspecting MTs with promises of making more money. All I have to say is good luck, especially since they probably failed to tell them about all of the wonderful changes that are happening, like loss of pay for sending to QA -- make sure you've updated your antide ...

They should have one standard format across all clients and if any client wants it changed, they should charge them per change or addition a recurring fee. At the very least they should organize them better. Maybe take advantage of different font colors, so they are easy to spot in the CP panel, like: Physical exam: Stacked left, all caps subheadings. and then pick a color for exceptions and put them all in red so its easier to spot. ...

I am an independent contractor and have been doing orthopedic transcription for this client for 7 years. All of a sudden he is taking more and more work away and giving it to the "new" transcriptionist, who happens to be a friend of an employee of the office. I know this is a cut-throat, competitive business, but does anyone know of any physicians/small MT companies looking for an orthopedic transcriptionist? I only do this work in the evenings and on weekends as I have a full time day job. Than ...

Okay, I got an e-mail from my manager saying we have a huge backlog. However, when I download a document I get a client that I have never heard of before and cannot understand and cannot download a client profile. I'm in SA 4. Anyone else having trouble? ...

I am saving all my client files from the last 3 months, as I have get to be paid. What am I supposed to do with these files? I am not getting rid of them because that is the only proof that I have that I worked for the company. I am trying desperately to retrieve my monies due, but as of now, nothing. I worked for 3 months and only received payment for 3 pay periods (5 weeks). This is a crappy company and I only wish that I had believed all of the negarive pos ...

Ok, I just sign on for my shift and get a new account right away, plus it's OP reports, and I'm only a tier 2! Anyway, the CP says: Physicians Names Dictated: Transcribe as dictated using a header tag. Does this mean that anytime a physician's name is dictated I have to make it as a header? That doesn't make any sense to me. Help! ...

I work for a company that is being acquired by a larger company that begins with a T. My current account apparently is watching the quality and TAT very closely. They are a very demanding client, but in the 10 years of working for this client I don't remember this being an issue. In the meantime, I am bombarded by phone calls and emails to work, work, work. I guess everyone quit. I work at home and never talk to anyone and have no idea of what is going on but I reall ...

Hello everyone, Can you please advise what companies out there are using ChartNet Client as their transcription software. Thank you very much!! ...

Well I would like to email the client and complain to them about the dictations that they expect me to make sense out of. I have this one particular doc that is not only speaking so fast the tape is cut down to 80%, but she is whispering. Afterall it is confidential info, so lets whisper so you can't hear the mess she is attempting to say. Ugh all in a days work of stress and frustration. Here comes my low LPH. ...

I received a work type which has recently been changed over from a mandatory standard to headings. As I get shuffled around so many different accounts, so, of course I haven't seen this work type enough to remember where the body heading goes. So I inform my TSM of the deficiency that needs to be corrected as I spent considerable time checking past reports. I was very tempted to place the body heading in the wrong place to reinforce the deficient CP. I get an email stating I did the for ...

Thirty different accounts, all with confusing and convoluted CPs. Follow the DQS, then the TSG, then AAMT, then DQS and throw in the JCAHO dangerous abbreviation list just for funsies. Wait... Maybe it's the AAMT, TSG, then BOS, only this client is using BOS3, so disregard the BOS2 unless it is Dr. Bobsmyknob who wants his verbatim, but only when he is at the outreach clinic. And if the CP doesn't specifically say it, DON'T DO IT no matter what the DQS, AAM ...

formatting not done correctly, errors abound. Ya think? ...

I have been noticing for the last few weeks that my deleted email file is empty when I have NOT emptied it or deleted the trashed emails. Yesterday I went to my inbox and deleted several emails that I did not need. They went to the deleted file and today they are GONE. The deleted file is empty. Anyone else having the same issue? ...

Why, oh why can't all the dictators on one account use the same format????!!!!! Dozens of doctors on the same account and they all want different styles. Some want headings capped, some do not. Some want bold, some do not. Some want them underlined and some do not. Some want PHYSICAL EXAM, some PHYSICAL EXAMINATION, and then some EXAM. Followinig on down in a note, you can just imagine how many differences there are with each dictator. These guys ...

Have they given a number or will it just be a "gotcha - too many"??? ...

I would like to keep the DQM backlog and a client profile minimized at all times. I am having trouble. I always get an error when I try to open a client profile when I already have the DQM backlog minimized. Is this not possible or am I doing something wrong? thx ...

I wonder if we couldn't put "Dictator Effect" as an alternative to "poor audio." It seems more accurate. Furthermore, it's a phrase that has come along with our QA feedback to qualify it. And that's TRULY what it is --- no question about it, 99% of the time, when I can't "get" something. Right now I have a new "primary" added to replace the one I lost. This is a good account, as they go. The doctors I've had so far speak pretty clearly -- some o ...

My manager emailed a list of hotkeys for WC but not the ones dealing with stopping and starting dictation. Everyone at my facility uses a pedal, so I have asked my coworkers but no one can give me an answer. I've found alt+p plays dictation and alt+s stops. Can someone tell me if there are hotkeys to rewind and fast forward? I Googled for a manual, but the only user manual I found dealing with hotkeys didn't include this info either. Thanks for your help. ...

CCM and QA act like it is so difficult to get done. They should have instant access to keep the CP up to date to the minute. I am not going to be responsible for keeping up with all the emails about things not in the CP. If it's not in the CP, and I'm not in the group, it's not my fault if I don't know the special emails that group got. ...

I am new to this Extext Word Client platform. I'm having trouble at the start when opening a template file. The error says "Failed to open template file: C:DocNetWorkingDocuments...doc" I have done Microsoft updates and installed only MS Office 2002 as MS 2003 or higher is not compatible with the platform. Please help. Thanks. ...

Does anyone know what the hospitals are paying for their outsourcing? How many CPL? Just curious..... ...

Okay, so I have a client who is driving me nuts. I wonder what the general consensus is about how to handle a really pesky issue I'm having with him. This particular doctor is an older gentleman who wants to do things to look like he's keeping up with the times but doesn't want to change how he does things. He's also cheap as sin and thinks that because he's a doctor and I'm an MT he's above me in life. Not kidding. Anyway, the issue I& ...

Hi, I wondered if some of you who have your own accounts or who have had your own accounts could give me some information. I have been asked if I would like a part-time dermatology account as an independent contractor in my town. They said I needed my own transcription software with ability to provide itemized report with invoices. I know I could use Express Scribe, but what would I need for the itemized report with invoices. Sorry if this is a dumb question, but would l ...

It's probably way too much to ask but would it kill them to set up the CPs the same way for each one? Like "qualified verbatim" in bold at the top, patient name in report, phys exam setup, ros setup, ADT instructions, etc. The CP might just be the thing I despise the most. ...

DocShuttle Client - Amy

Whoosh! - Amy

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