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Ever get the emails that the client is - complaining about quality?...

Posted: Dec 17, 2012

Well I would like to email the client and complain to them about the dictations that they expect me to make sense out of. I have this one particular doc that is not only speaking so fast the tape is cut down to 80%, but she is whispering. Afterall it is confidential info, so lets whisper so you can't hear the mess she is attempting to say. Ugh all in a days work of stress and frustration. Here comes my low LPH.

And I bet she is Indian. They are often speedy - low-talkers (remember Seinfeld?) nm

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x

Reply to TL something like yeah, you hate sending blanks - but those dictators are SM

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impossible, and you just can't guess, so you have to send blanks. Let her know, as she should know, it is the dictator's fault, not the MTs. Dont take this criticism laying down. Nicely remind her the drs arent held to any responsible standard of dictating and MTs cannot guess at what is being dictated.

They send the email to everyone on the account. - anon

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I also got one recently saying our quality overall for one of our accounts was 96%.

I think maybe they need to have a talk with the QA department and not the MTs. The insane major errors they are handing out like candy are making Nuance look bad.

I worked QA and major errors did not include anything to do with commas, words like "the," "an," "and," etc.

Yes, I know I digress, sorry.

Even better. Send your reply to everybody. Hit reply all. - I have done that before, never fired. SM

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s

I've thought about that too, how the overzealous QA makes Nuance look bad. - mraker

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I mean, aren't they shooting themselves in the foot, essentially? Less overblown and more reasonable QA would result in overall improved statistics in terms of our quality that you would think would sit better with the facilities.

I've been reluctant to think they really could be trumping it up just in order to pay fewer bonuses, but logic nearly dictates that's why, since being more reasonable would really seem to be to their advantage in terms of our reputation with clients. I can't even begin to count how many times I've been hit with deductions that would have been simple "FYI's" in the past at other MTSOs. This *is* insane.

I dont think N shares these trumped up bad audits with the client. - It is just something for N eyes SM

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only, just a way to not pay bonuses. Client doesnt have to know a thing about this. Heck, N could even have a different set of audit numbers that they show the client.

Well, true dat, I guess. All they have to say is that the quality standard... - mraker

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is 99% minimum and leave it at that. Or actually use a different set of numbers, like you said, if pressed.

Certainly do wonder how some of the big mucky-mucks sleep at night.

They used to have to share with the facility. - anon

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Once a month audit reports went to the facility based on our QA audits.

I used to work for Transcend in QA and we were told to tone it down for that very reason.

reply - to the

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email telling them that the reports are bad because the dictation is bad, doctors fault, not yours. They need to take it up with the client.

Wonder if they are telling their overseas "MTs" the same thing LOL - anon

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Being that they send tons of work over to India isn't it plausible that THAT is the work the client is complaining about and making us look bad also?? But of course we will never know...

LOL ya'll are funny - original poster

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See I have picked up in this MT MTSO game is that the US MT is known as what is called the poo on the shoe. You see we are not trustworthy enough to work from home and get paid by the hour b/c we might just stay logged in and not work. We are stupid enough to make sense of the grammar that the doctor has butchered up and then think we have enough brains to fix it..what were we thinking. Hey we should be happy making our pitiful wages shouldn't we? Sarcasm, love it. I often wonder why so many days I am stuck with the worst of the worst. Drs that are that bad that they are constantly on mandatory pend b/c the MT just can't get it right. No matter what happens it is always the MTs fault. We should have known that entire sentence that was cut out, how dare we blank it. Oh well. I dream of the day I can find a job that pays me and treats me with a little bit of respect.

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