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The Client is Unhappy! - What do they expect?
Posted: May 15, 2014
Thirty different accounts, all with confusing and convoluted CPs. Follow the DQS, then the TSG, then AAMT, then DQS and throw in the JCAHO dangerous abbreviation list just for funsies. Wait... Maybe it's the AAMT, TSG, then BOS, only this client is using BOS3, so disregard the BOS2 unless it is Dr. Bobsmyknob who wants his verbatim, but only when he is at the outreach clinic. And if the CP doesn't specifically say it, DON'T DO IT no matter what the DQS, AAMT, TSG, BOS say. And HURRY! We are out of TAT!
Unhappy - Nature
[ In Reply To ..]I got a critical error. Dictated: Possible meniscal tear. Typed: Also meniscal tear. Sounded like also to me. So stressful. I am getting to the point where I just do the best I can, and if they fire me, so be it. I never thought I would reach that point. If I get fired, I know it means moving, getting homes for my dog and 2 cats, and who knows what else. I am sad.
No, it means looking for another job now - Val
[ In Reply To ..]Be proactive. If it's not one error, it'll be another. Who says it's "possible"? If it was the crappy doctor, he or she should take it as a clue to speak clearly [but you know, that won't happen]. One can't work miracles on recorded crap. Don't be sad. Get angry and start looking for something else.
switching accounts - Phatty
[ In Reply To ..]Oh yeah. Switching accounts. This last Saturday, I had yet another new account to work on. Whenever I fully learn an account and have a decent line count, it get snatched. Maybe some people quit and that is why there has been OT this week and last week. I wonder if that is the case??
i have never been this miserable on a job. Have to pray, pray and pray some more before I log on!!!!
Everytime I start to get used to an account, I get switched to a whole new set and never see the old - It is like clockwork nm
[ In Reply To ..]nm
I haven't had the same account for more than - sm
[ In Reply To ..]three reports in a row for several weeks. I don't even get a chance to learn them before I'm switched to another one! I sent my TSM an email this morning that I was put on 22 (I kept track) different accounts yesterday, none of which I had ever worked on before. All of them had very detailed CP's and my line count is in the toilet! And you know they are going to come after us about those line counts!
And I thought it was me they switched around - sm
[ In Reply To ..]So sick of this crap, about to lose my house..switch accounts, line count drops..Then the lovely you screwed up emails. Even though it was the doctor that screwed up, I just missed it this time..No thank yous for EVERYTHING I catch all day every day, that they screw up,,but damn miss one and all hell breaks loose. As for looking for a job, took my friend and neighbor a couple of hours the other night to talk me out of feeling like an idiot. I had no CLUE how much this job beats you down, its like being in an abusive relationship..Thank God for him, I am looking for a job now.
That's company speak for "account may be lost". - nm
[ In Reply To ..]nm
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