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For FTR docs straight to client - MT Idiot
Posted: Apr 15, 2010
I wonder if we couldn't put "Dictator Effect" as an alternative to "poor audio." It seems more accurate. Furthermore, it's a phrase that has come along with our QA feedback to qualify it.
And that's TRULY what it is --- no question about it, 99% of the time, when I can't "get" something.
Right now I have a new "primary" added to replace the one I lost. This is a good account, as they go. The doctors I've had so far speak pretty clearly -- some of them very clearly and others less so. But you know -- there is still a "wide variety" in what clearly means. It's all relative. Even while it's better than a lot I've heard, each dictator is totally different -- uses their own particular idiosyncratic language. I've already found one doctor who has trouble dictating. He tries, but he's just not as good at it. I can tell "it's not his thing." And even these doctors mumble a word here and there, runwordstogethersothatitcanbeverydifficultofigureoutwhattheymightbesaying, use words that are totally ODD in the context and I can't figure out what in heck they could possibly mean by what they're saying -- and it makes me want to ask a question or for a second opinion. But I'm learning to leave blanks. And I'm learning this new skill fast. And I'm learning it VERY WELL. It suddenly dawned on me that .03 a line is about 50% of the line rate for an editing job even when I'm working midnight to 3 a.m. That's half of what I would be making. I CAN'T BELIEVE IT. I CANNOT, CANNOT, CANNOT BELIEVE THIS IS HAPPENING TO US. And since I'm still getting reports from other hospitals and will continue to, I'll be getting lots of ESL's. I'm gonna learn how to look at a piece of work I've finished with the blanks sprinkled throughout and say to myself...."Oh, what a nice graphic effect."
But what I'm really waiting for is the NEXT STEP in this FTR process. I can't help think it will "go this way" a few months down the road. "Dear MT/ME. The company has given you all kinds of wonderful state-of-the-art tools so you can create a flawless document. Your documents have too many blanks in them and give the client the impression that you do not have good listening skills. As of ______ 1, there will be a percentage per blank with-held from your pay if you leave more than 5 blanks in a job.
I'm waiting for this. It seems the logical next step in the "plan" that is being enacted.
I hope I find my new job before that happens.
not there yet, but close - nameless
[ In Reply To ..]We just got an email today that the clients in our BOB are very upset with the quality and the QKL checked some reports going straight to the client and they were full of errors. Guess MQ forgot to tell the clients about the FTR program- maybe they should send them all a copy of the winning FTR essay.
To Not There Yet but Close - nameless - MT Idiot
[ In Reply To ..]Yup -- I was told on the conference call after I had refused to sign the "Action for Signing off my Shift Early" ---- I was told "FTR is what the clients want. They don't want the documents getting hung up in QA, taking so long to get back to them. This way, they get the document back right away and it helps patient care." And I thougt to myself, " So that's what corporate worked out to tell the middle managers to say to the "PLEBES" (us/ants/grubs). I can see the scenario now, the planning and training meeting." ........ Theoretical: "Okay -- Here's what you say to your MTs/MEs. You tell them "This is WHAT THE CLIENT HOSPITALS REALLY WANT. THEY WANT THE QUICK TURN-AROUND TIME, AND WE ARE GIVING IT TO THEM. THEY DON'T WANT TO WAIT FOR THE DOCUMENTS TO COME OUT OF QA."
I said to myself, "Boy, this sure sounds like a lot of "hooey" to me. I can't IMAGINE the client hospitals getting the kind of documents they are going to start getting all of a audden, and being happy about it. They are going to be upset, angry, and contacting our managers and "screaming" about all the blanks, mistakes, etc.
AND THEN, THE LOGICAL THING THAT FOLLOWS IS: WE ARE GOING TO BE TOLD THAT THERE IS ABSOLUTELY NO REASON FOR THE QUALITY OF OUR DOCUMENTS TO HAVE DECLINED THIS MUCH. Look at what THEY HAVE DONE FOR US BY GIVING US BENCHMARK!!!!
Every doctor's name and address I have tried to look up in Benchmark's physician base has been NOT THERE. They only have 1 million doctors from the whole country in the data base.
As for all the other reference features, IF THE DOCTOR AIN'T GONNA MOVE HIS LIPS WHEN HE TALKS --- THE WORDS AIN'T GONNA COME OUT SOUNDING LIKE ANYTHING YOU'VE EVER HEARD BEFORE.
Transcribe, VWERBATIM: Cardiac: No murmurs, rbsr srrrrrrrrrrrrmmmmmmmmmmmmm sone tbrrrrrrrrrrrrrrrrr with a oneupssslurbemnsdfkj mur.
Theoretical:
YOU ARE HIGHLY RESPECTED PROFESSIONALS AND THE PATIENT'S WELLBEING DEPENDS ON YOU.
LET'S GET RID OF THOSE BLANKS NOW. YOU HAVE THE TOOLS, AND BESIDES, WE ARE GOING TO DOCK YOUR LINE RATE ANOTHER 0.015 for every blank over the 4th one."
Well, I'm on SSD and I don't have any kids -- just 2 cats. I don't care if they fire me really, nor if I get kicked off this forum for saying what I believe to be THE TRUTH. I won't die, IN FACT, IN ALL LIKELIHOOD, I'LL LIVE LONGER --- because this situation is the BOTTOM OF THE PITS, AND WE'RE GONNA FIND OUT JUST HOW DEEP THE PIT IS.
quick quick! - code blue code blue
[ In Reply To ..]Our hospitals are in the red people! Don't you care about the patients? If you did, you'd get on and type type type! Now, we have a 0.05 nanosecond turnaround time, and we must meet that, or the patients surely will die, and it will be you, the medical transcriptionist's fault...do you want that on your hands??? Do you? Or...would you rather a pay cut? I know you don't want that! Now...type type type! What, NJA? Well, sit and wait and stare at your screen for 15 minutes, then, log into such and such with a ticket, send it to whats her face down in the do-dee-do department. Meantime, I will grab some more work from over here for you (as a favor!). Remember, to meet those 150 lines per hours, or you shall lose your benefits! Now type type type! You have officially been locked down, locked out and locked up! Performance managed? Uh oh! No more no more no more....
You guys crack me up. - MT Bottle
[ In Reply To ..]Comic relief, I love it. Oh, I almost forgot this really isn't funny because it's true!
We have done you MTs a favor - nameless
[ In Reply To ..]At least that is what the big wigs told me when I complained about pay cuts, no bonuses,etc. WE HAVE DONE YOU A FAVOR by saving your account by offering them a reduced price for ASR and faster turnaround. Yep, such a favor that pretty soon for those of us with benefits we are going to end up owing MQ at the end of the pay period because 150 lines an hour ASR is not even minimum wage. WE HAVE DONE YOU A FAVOR by locking down your schedule so no one else steals your work, yep such a favor that we now have NJA. WE HAVE DONE YOU A FAVOR by giving you all this information at your fingertips (Benchmark, access to old reports etc), yep such a favor that it cuts into production and actually makes me lose more money. WE HAVE DONE YOU A FAVOR by hiring ILPs to cover your holidays and work the off hours, yep such a favor we end up working the holidays anyway. And how dare we throw these favors in their face by not being willing to chained to our desks 24/7 waiting for work to trickle in and turn in reports with BLANKS? Oh the horrors of it all!
Good. You get what you pay for and you pay for what you get. - mrs.krabs
[ In Reply To ..]That essay was the biggest pile of BS I've ever read.
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