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Oh no! Client says they are unhappy with quality! - I wonder why
Posted: Feb 20, 2015
I've been on this account for years and they are picky. Before PODS, we would have multiple meetings for this account and only people familiar with the account would be able to go on it. In fact, when we were constantly having TAT problems, my CSM at the time (the awesome one) emailed me asking what work types she thought would be easiest for "outsiders" to handle so she can have some help.
After PODS, this account is cleaned out constantly and, in looking through the Job Search, it is ridiculous the amount of errors I see. I rarely get this account anymore (it was my favorite). Today we get an email saying that the client is unhappy with the quality and it will be under increased QA.
These idiots think they can throw everybody and their grandmother at a special account (any account for that matter) that they are unfamiliar with and expect quality?! We had training for this account, meetings, pages of instructions that were too much to be put in the CP, and I'm sure those who were on this account in the beginning with me have it all memorized...and you put newbies on it?
Get it together MModal. Start learning what it takes to be an efficient transcriptionist/editor or your clients are going to start dropping like flies.
Unhappy Clients? - GOOD
[ In Reply To ..]First off, let me say I am sorry for the MTs that worked so hard on this account to do a good job and then greedy ole M*M yanks it! I hope they lose it; again sorry for the MTs, but this what they deserve for the way the run things and the way they treat their MTs. Wait until they try and sell the India MTs stating there are no American MTs left and see how long that flies. Again, sorry for your loss, but I hope M*M gets it right where they deserve it.
the trouble is - braindead
[ In Reply To ..]the trouble is, I would think that the accounts are pretty STUCK -- I mean, can you imagine the daunting task of locating a new MTSO and then starting completely from scratch with them? Too bad it's not as simple as changing vendors for your printer paper, or the like.
the trouble really - is
[ In Reply To ..]that they don't truly care about quality. they can say they do, but but its really turn around time that they care most about. they have no clue what being an MT is like or what would work best and be most productive and they just don't care. just be a robot and crank out those lines and do the best you can and don't worry about the rest, if possible. though i know that goes against how most of us were 'raised'.
Probably like the one - I got thrown on in Nov.
[ In Reply To ..]and got 7 errors on the first report I did. Remember when we used to get coaching & new account pay??
What's worse - sm
[ In Reply To ..]This is all compounded by the fact that we are all trying to make the same amount of money as we used to when we had familiar accounts; therefore, we try to get reports out as quick as we can and skim though the CP. Unfortunately, it tends to compromise the quality. You would have thought they learned their lesson back when we had the Cesspool. Sure, there is a new CEO, but a lot of the upper management, VP, etc, were here when that went on. They should know better.
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