A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Why can't Client Profiles be kept up to date! - dnr

Posted: Aug 20, 2010

CCM and QA act like it is so difficult to get done. They should have instant access to keep the CP up to date to the minute. I am not going to be responsible for keeping up with all the emails about things not in the CP. If it's not in the CP, and I'm not in the group, it's not my fault if I don't know the special emails that group got.

exactly! how come no one complains about this? - people must not be reading them

[ In Reply To ..]
I just got in "trouble" for this exact thing. I made an error and the CCM contacts me and says "Your doing this wrong!" I responded by "it is not in the client profile..." I got the response of "It was in an e-mail."

Come on... Where do I start? I went into my e-mail and looked under the millions of "update" e-mails for each and every client on the off chance that I might get to do that account once a month and it would take me literally a month to read through all of those to find the 1 e-mail with that exact information.

I know I'm not getting paid to go read through all those e-mails.

I told the CCM that it is more advantageous for the company to put the PERTINENT CLIENT INFO into the CLIENT PROFILE.

In the time it takes the QA lead (or whatever her position is) to type out an e-mail update, it could have been added to the client profile.

They want quality from us, yet give us a lot of brown smelly stuff to work with.

That was one good thing about switching to WebmedX. Their - client profiles are pretty organized and up to dat

[ In Reply To ..]
It does help somewhat with making more lines and keeping the stress down. DocQscribe was a better platform, though.

Because they change daily. - nm

[ In Reply To ..]
nm

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