wonder if CCMs and QA leads got a pay cut also

Did the former CCMs get fired or were they given another position? I was under the impression they are now Customer Relationship Managers. ...

Just curious but how much money do the CCMs make? I've never been able to find an answer to this question. Also, do you have to have a certain number of years transcription experience to be a CCM? I'm not interested in the position, just curious. I've also never understood why sometimes communcation with them is bad. Why do they go for days without sending out emails to the MTs sometimes? ...

Can anyone here tell me about being a CCM? What is the process to apply to become one? What are the requirements? What are their responsibilities? What do they do on a daily basis? What kind of hours do they work? What kind of pay do they get? Is it hourly? I've been thinking it might be a good transition to make but I don't know anything about what they do really, except ignore a lot of emails. ...

since I never could get the "new improved" email to work, so I don't know if my CCM got the boot or not. The account I work on had at least 10 people providing daily work updates, some with only the mysterious name of MedQuist North. The account was/is almost always behind and they are constantly requiring overtime. Always made me wonder if any of those folks did any of the actual work other than sending out how many reports were available. Probably for the best that ...

Lockdown for us started last week and sometimes I can punch in earlier than 15 minutes and jobs keep downloading after my shift and other days I get the error message to contact my CCM. Also last week there were 200+ shifts posted on the swap board to pick up and this week around 25 a day. We also go from NJA to many late jobs in the matter of a day with no consistency. Lastly, when I logged off my shift tonight the backlog for my account was very high with late jobs but n ...

You know I have worked for several companies over the years..and the art of supervision seems to be lost at MModal..I have had supervisors that I would do ANYTHING for because they at least acted like they gave a crap..I get along with most anyone, I enjoy people and their perspective on life. I dont know what it is with this company but they need to do a reboot and teach people how to do their jobs. A seething email telling me I have to work OT on a holiday weekend gets you nowhere, ...

Nuance STARTS their equivalent of CCMs at 45,000/year, salary. No need to worry about PTO, sick time, etc..you just get your salary no matter what. I am assuming Mmodal is right around there..which quite frankly makes me ill and madder than hell. I do not begrude anybody their due..but the chasm..GIANT chasm between highly trained MLS and pretty much schedule keepers is so patently unjust I do not think I will ever get out of this vortex of bad morale I am sinking in. ...

Did you post here to stir up trouble? Are you bored? You certainly knew this criticism would stir up nasty posts. Seems to me you are displaying the very attitude that MTs complain about with QA. Quite a power trip you are on there. This also caused very low morale and worth ethics. MTs would rather send an error to the client than a blank to QA. How sad. Yes, there are slacker MTs. We all know that, just as there are people in QA positions w ...

There were reciprocal changes in leads II and aVF. s/l cure restoration was normal. ...

manipulate MTs' work queues any way that suits them, just because they can? They know just which jobs are crap & which are at least doable or that 1 in 10 pretty good dictator, and no sooner does an MT download a job that's at least understandable/doable, these low-lives snatch up that job for themselves or 1 of their friends as soon as the MT gets it in his/her queue? Too many of these fair-haired leads are coddled by management and virtually have a free hand in manipulating work flow ...

NOBODY IS AVAILABLE TO ANSWER ANY QUESTION YOU MAY HAVE. All the sudden no matter who is "on" always has a busy notice up on their status. How frustrating is this when you work on an account where seems like every other crappy speaker wants things done their way, which contradicts everything else and ultimately makes no sense. But do you think that anybody would be available to answer a question H NO!!! All their "changes" to make things better are only making things wors ...

On EKG readings is the correct term ST changes or STT changes in the inferior leads? On one dictation I hear STT on another I hear ST. TIA! ...

Is anyone having issues with Transcend Team leads? ...

Ok Team Leads: We all know that you are busy and we all know that you answer countless e-mails a day, but guess what?? That is the job that you chose and you knew that you would have to take this on. I am not just a robot who deserves short, snotty comments when asking a question pertaining to my job. You may e-mail but the tone and shortness can be heard when reading the e-mail. We are human beings that deserve a descent answer. I'm not saying you have ...

Can someone tell me are the team leads still USA born or is that going to India also? Thank you. ...

Who has the the insane job of deciding on changes in the account specifics? Not the important ones. I am talking about the stupid little sneaky ones that are just put in place to trap us into not making our bonus. Like "whenever Dr. Hindibubbula clears his throat, it is because he doesn't know what the word is so your have to look it up." (This is just an example, but I am sure you get the picture.) Here is a specific for you----get a real job instead of a job ...

Don't you just love it when you need something from a so-called Team Lead that shows available, but isn't answering their phone or IM? What milkers they are!! Get paid for running around doing their own thing!! ...

Is anyone else having trouble getting a response when there is no work? All of the people I am supposed to contact in an OOW situation seem to have mysteriously disappeared? No answers to my emails, none of them on Spark. ...

I have the same old complaint----my team lead and her sidekide "SUPER QC" not answering their emails. Only this time, I actually got a response (2 days later, but at least I got one this time). I was intrigued and surprised....until I read the email. It seems she did not even read it. I was asking her an account specifics question because one QC corrected me for doing something one way, so I did it her way and got corrected by another QC.....same pay period, no bonus.&nbs ...

Anybody heard this? 3 TLs left abruptly? ...

I've been noticing available jobs that have various but similar titles, but basically the function is as described in the link. I think I'd really enjoy doing this, but I'm not sure what to study (some sort of medical office program?) . Ideally, I need to take a course online if there's something decent, but I'm enrolled at the technical college in my home town for fall, so I could go that way. In looking at what they offer, though, nothing seems like i ...

No one "leads" anymore, they just direct traffic. I can remember when the "leaders" used to help their employees so they could get a better line count, get through the hard dictators, or just do whatever was in their power to be encouraging. Now it seems they just use their positions to grab the good jobs that have good dictators or normal dictations like the ops, collect their pay and act like you are a total burden if you need help. I can assure you it is not encouragin ...

Every single team lead I have ever had has been a dim-witted numbskull. How the heck can they get these jobs? ...

Ashamed of yourself, and your supervisor should be fired for permitting it. ...

if there is NO WORK on the system?! How can an MT sign on and work with no jobs available?! Dear leads, quit tattling to your boss that MTs are no-shows if there is no work on the system. Have any other MTs had this happen to them? Dear bosses of leads, please do some research before scolding an MT for being a "no show." There just might be a reason nobody is clocking in. Why pay someone on the clock when they can't work? ...

tack into their signature blocks but never mean a word of it? What happened to the old team leads who actually cared about their teams and had them working as a team, not pitting one against another? How long has it been since you have actually had a call from your team lead or manager just asking how you are doing? These witches are just in it for the money but they do not care about the accounts nor those of us they consider low lifes that get the work done for th ...

A question for leads - has anyone else ever dealt with diva MTs? You know, the type who (when their QA isn't so great) get personally offended when you do your job and point out their repeated errors? The type who complain about not getting enough money but yet absolutely refuse to work over 8 hours to achieve just that when they just start out, and the type who complain about not enough work yet refuse to help out when the workflow is high on the weekend? The type who, be ...

That's what I found MQ advertising while I went searching for another job. Just what does it mean though? They certainly aren't listening to us. Are we supposed to be listening to their innuendos of salary cuts, unattainable demands, losing our jobs to India to understand and get inspired to find another career? Who comes up with this double-talk anyway? Probably the same person that writes our corporate e-mails. ...

Cherry pickin could be found out with a simple run of the software, so leads do not do this. We want to do this, but we dont. There are times we'd sure like to give the snails a bunch of ickies based on their never ending complaints and irregularity. ...

wonder if CCMs and QA leads got a pay cut also - why always us?

wonder of CCM's - kittykat

chain of command - MT

I wouldn't go that far. nm - Nickname/Alias

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