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RE: CCMs getting sacked. - I am blissfully out of the loop,

Posted: Oct 09, 2012

since I never could get the "new improved" email to work, so I don't know if my CCM got the boot or not. The account I work on had at least 10 people providing daily work updates, some with only the mysterious name of MedQuist North. The account was/is almost always behind and they are constantly requiring overtime. Always made me wonder if any of those folks did any of the actual work other than sending out how many reports were available. Probably for the best that they got rid of some of the dead wood.

Might be a good move if... - (SM)

[ In Reply To ..]
....they gave your CCM the boot. I can't say it sounds like a great CCM--one who didn't do something to ensure that their employee's email was working properly!!

It's the MT's responsibility to contact support & get it working. - NM

[ In Reply To ..]
x

Maybe I'm odd, but I think if I was... - (SM)

[ In Reply To ..]
...a CCM, and one of my MTs was having trouble getting their email to work, I'd try to do something to help them get it implemented.

That's a problem with our workplace mentality sometimes: "It's not my job; you'll need to contact So-And-So." I'm assuming, of course, that this MT has made SOME kind of effort to get the email working, without success. That's just an assumption; but if so, I can only say that if I was the CCM, I'd do what I could to help get it resolved. After all, email seems to be one of the only ways they communicate these days.

They gonna pay me? - sm

[ In Reply To ..]
Really getting sick of all the changes, that take up MY time to implement..And then ontop of that have to contact tech support and take whatever amt of time off my production to get their stupid mistakes fixed.

I would clock in under conference call if you - have to call support

[ In Reply To ..]
And then send an email to CCM that you had issues and had to spend XXX amt of time on phone and you want to be paid downtime for that.

It was my understanding that - sm

[ In Reply To ..]
emails from "MedQuist North" were coming from the weekend team. I only ever got those over the weekend.

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