A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Hey team leads...a question for you. - Nuance MLS


Posted: Nov 15, 2012

Who has the the insane job of deciding on changes in the account specifics?  Not the important ones.  I am talking about the stupid little sneaky ones that are just put in place to trap us into not making our bonus.  Like "whenever Dr. Hindibubbula clears his throat, it is because he doesn't know what the word is so your have to look it up."  (This is just an example, but I am sure you get the picture.)  Here is a specific for you----get a real job instead of a job where you are just trying to trick us out of our bonus with silly little crap requests by doctors who probably are not making these requests. 

These people are severely lacking in knowing what matters to the doctors! (sm) - Angie

[ In Reply To ..]
I got fired from one a few years ago because I was putting two spaces between sentences! They had 3 single-spaced pages of exceptions they wanted to the BOS, but nowhere in the account specs was to leave only 1 space between sentences. Thery also claimed I'd been "told a thousand times" when I was never told at all. If you asked any of the doctors I transcribed for on this account they would have been completely satisfied with my work. When these companies hire QA people they should think about what the doctors want, not how many anal idiosyncracies they can make up or exceptions to the rule.

Amen to that! - jane

[ In Reply To ..]
And I don't even work for Nuance. Too many exceptions to the rule in those account specifics. And get this, at the company I'm at, they don't even have account specifics anymore. It is just available as you work, on a panel, so you have to waste production time to figure out the format, etc. Unbelievable!


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