tech support from Nuance in the last couple of weeks?

my computer called Kaspersky. I got a warning that it is out of date?? Anyone familiar with this. I really dread calling tech support again. ...

I am assigned to 4 accounts, 1 new about 2 months ago and the other 2 a few weeks ago. At first there was tons of work, OT every weekend and now...nothing. There is no work ALL DAY LONG. I am scheduled early morning and I have checked all day, every day and there is no work. I was moved off an account where I always got my lines in even if I had to flex a bit, but these new accounts have NO WORK ALL DAY. This is unbelievable and scary. Is this happening acro ...

I see a lot of goose eggs.. 0 0 0...in the backlog. Starting to wonder if Enterprise is being phased out for another platform or are folks on other platforms OOW intermittently on a daily basis, as well. ...

ago and it stated I got a raise in my hourly wage (used for time off). Shocked but pleased, very much so. I am not going to ask anyone about it because I won't look this gift horse in the mouth!!! And, I get a reasonable hourly rate for transcribing. I don't have any speech rec jobs, ever. The postings I see here are so different from my experience and yes, I am very happy about my situation. I feel badly for others on here that are getting nothing!& ...

How is the platform? What is the pay range? How flexible are the hours? TIA ...

Both twins are the same gestational age in weeks and days, but on one twin he gives the EDD of 15 days later than the other twin. Is that possible or do you think he made a mistake in EDD dates? ...

Ok I have a question for any of you who have been in the field for a while or even new to the field like myself. I have just finished training recently and I have been searching for a job and I was offered a contract postion at a decent little company(*Name withheld) which I am in the process of considering, however I am hearing that this company is thinking of not offering full time tech support and expecting me to install and configure my own software and if I have a problem with my install th ...

Had the occasion to call tech support this a.m. I found them to be quite helpful and extremely fast in solving my problem. Great experience. I was impressed with their manners and speed. ...

Thank goodness for this site, MTStars, to have any real-time communication. ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

and I mentioned that the ASR in DQS 7 is BAD, much worse than before. He said, "yes, I know - it's because the system has to relearn from scratch all the dictators, and it's going to be a while before it gets as "good" as it was before." He was just matter-of-factly telling me this. No skin off his nose (or his salary). My chaps my hide is that the MTs have to take a pay hit during all of this "relearning" time. And that is not even to mention all the other DQS 7 glitches....A ...

This might be old news, but I don't call tech support much. I called them a couple of days ago, and the automated voice told me it may be international. I am pretty sure the woman was from India. Last year, I used to only get local boys on the phone for that sort of thing. How long has this been going on? I wonder what sort of impact it had on our tech support guys. ...

I have switched accounts and can't see my lines for the new account. Have asked my TSM about it several times, to no avail. Called tech support and they can't do anything without a ticket but person I spoke to couldn't tell me how to get a ticket....and round and round we go. And we have been told not to use the line counts in Dictaphone EXText but to go by the one on iChart. Frustrating! ...

I called tech support and was asked for my name and employee number. I always start with the number, and then tell them my name because I know they already have it up on the screen. Surprisingly, tech guy didn't sound foreign. I give him my 6-digit employee number at a regular human speed. He asks me to give it to him again, so I do, a little slower this time. He then says, "Could you slow down a little." Sure, I give it to him a 3rd time. Ser ...

I have been out of work for weeks - having to search through numerous backup accounts (4) and check at all hours and still can't make lines. I have been there for 5 years and have gone through some low work periods, but this is by far the worst. Paycheck is cut in half at least. I know I am not alone here. I am sick to think they are going to add more MTs when the ones they have are struggling because of overstaffing and most likely now outsourcing via Imedx. ...

I use the DQS platform through another employer (not MQ) and I need the number for tech support. I can't get a hold of my supervisor to find out the number. Thank you to anyone who can help. ...

Are they just slowly but surely going to have ALL employees from India? ...

Must be trying to fix this stupid system..Ive been trying to get on to make up some time since about 4 and getting nowhere... ...

Does anyone have any recommendations on companies with accounts that use ExText--and have decent tech support? Yeah, I know, I' asking for the moon. But I've been sitting here screaming for hours now bc the techs and managers for the umpteenth time have left me dead in the water and don't care. I'm taking out my umpteenth payday loan to get by and it's just not working for me anymore. (I've also worked on NCH software.) Thanks. ...

Saw this way down the list of posts under Client Support: Client support - Associate Posted: Nov 12th, 2012 - 12:30 pm In Reply to: IT Support...India....UNBELIEVEABLE!!!!!!!! - chipssisWell, the reason for this is that they made us train the techs in India and we just got a call that most of the US techs have been laid off. ...

Do you think Tech Support could adjust the volumes so that the whispered jobs are amplified and the loud jobs are toned down, so there is like one set loudness? I just had the one guy that you have to turn all the way up because he is across the room. Of course I forgot at the end that I had the volume all the way up, so the next job literally blew me out of my chair. I jump up about 4 inches every time this happens. My heart is still pounding and my knees still shaking. ...

Sorry to keep bugging you guys, but I figured you all would level with me. Does Nuance provide you with a computer, or do you have to use your own? Are your paychecks on time? I guess the biggest question is do you normally have a steady flow of work? Right now it's so bad where I'm at that I sign on around 8 a.m. and sit here well into the evening trying to get in 6 hours a day. I realize you run out of work from time to time, that's normal; but it's ...

I sent them an inquiry about a problem I'm having and they sent me back ... get this ... instructions on how to send them an inquiry. These people are less than useless. Maybe they sent support to India along with our jobs. ...

I am still waiting to do the training on the acct specifics. I am also disappointed with the lack of communication with the team lead. I have yet to receive an email. I just need to get working. I didn't get a job to sit here. ...

Hello. I found employment outside of Nuance (and outside of my home). I like my supervisor and want to give her 2-weeks notice but I'm concerned that I will get fired on the spot or lose my PTO. Has anyone given 2-weeks notice and left on a positive note? ...

So I am hired and did all the webinar training and such... and am waiting and waiting to get trained on account specifics and get started working... How long can I expect to wait? I asked someone Friday and they said most likely Tuesday. Tuesday workday has come and gone.... What to do next? ...

I can only hope it's mailed and I don't have to go into one of their outsourced confusing websites. Thanks. ...

tech support from Nuance in the last couple of weeks? - LongtimeMT

Company computer or personal computer? - nm

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