Can't Tech Support "equate" the sound volumes?

Ok I have a question for any of you who have been in the field for a while or even new to the field like myself. I have just finished training recently and I have been searching for a job and I was offered a contract postion at a decent little company(*Name withheld) which I am in the process of considering, however I am hearing that this company is thinking of not offering full time tech support and expecting me to install and configure my own software and if I have a problem with my install th ...

Had the occasion to call tech support this a.m. I found them to be quite helpful and extremely fast in solving my problem. Great experience. I was impressed with their manners and speed. ...

Thank goodness for this site, MTStars, to have any real-time communication. ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

and I mentioned that the ASR in DQS 7 is BAD, much worse than before. He said, "yes, I know - it's because the system has to relearn from scratch all the dictators, and it's going to be a while before it gets as "good" as it was before." He was just matter-of-factly telling me this. No skin off his nose (or his salary). My chaps my hide is that the MTs have to take a pay hit during all of this "relearning" time. And that is not even to mention all the other DQS 7 glitches....A ...

This might be old news, but I don't call tech support much. I called them a couple of days ago, and the automated voice told me it may be international. I am pretty sure the woman was from India. Last year, I used to only get local boys on the phone for that sort of thing. How long has this been going on? I wonder what sort of impact it had on our tech support guys. ...

I have switched accounts and can't see my lines for the new account. Have asked my TSM about it several times, to no avail. Called tech support and they can't do anything without a ticket but person I spoke to couldn't tell me how to get a ticket....and round and round we go. And we have been told not to use the line counts in Dictaphone EXText but to go by the one on iChart. Frustrating! ...

I called tech support and was asked for my name and employee number. I always start with the number, and then tell them my name because I know they already have it up on the screen. Surprisingly, tech guy didn't sound foreign. I give him my 6-digit employee number at a regular human speed. He asks me to give it to him again, so I do, a little slower this time. He then says, "Could you slow down a little." Sure, I give it to him a 3rd time. Ser ...

I use the DQS platform through another employer (not MQ) and I need the number for tech support. I can't get a hold of my supervisor to find out the number. Thank you to anyone who can help. ...

Are they just slowly but surely going to have ALL employees from India? ...

Must be trying to fix this stupid system..Ive been trying to get on to make up some time since about 4 and getting nowhere... ...

Has anyone had computer problems after having tech support from Nuance in the last couple of weeks? I am having MAJOR ISSUES. ...

Does anyone have any recommendations on companies with accounts that use ExText--and have decent tech support? Yeah, I know, I' asking for the moon. But I've been sitting here screaming for hours now bc the techs and managers for the umpteenth time have left me dead in the water and don't care. I'm taking out my umpteenth payday loan to get by and it's just not working for me anymore. (I've also worked on NCH software.) Thanks. ...

Saw this way down the list of posts under Client Support: Client support - Associate Posted: Nov 12th, 2012 - 12:30 pm In Reply to: IT Support...India....UNBELIEVEABLE!!!!!!!! - chipssisWell, the reason for this is that they made us train the techs in India and we just got a call that most of the US techs have been laid off. ...

my computer called Kaspersky. I got a warning that it is out of date?? Anyone familiar with this. I really dread calling tech support again. ...

So do you really think the work volumes are low? ...

I was wondering does anybody have a clue why in the world the volumes are so high. My gosh, I can't give anymore OT than I'm already giving! Believe me I'm happy for the OT, but was wondering if there are rumors if they let some go or are no longer hiring if people are let go or quit. Getting worn out! ...

They dont "over-hire" for our area. But definitly behind; logged on this morning to do a couple extra hrs before my shift this evening and was getting stuff from yesterday. ...

Merry Christmas all! With this being the first official Christmas as Nuance and our scheduling procedures have changed, can anyone tell me what they've experienced with Christmas work volumes in the past or what you experineced on Thanksgiving? I'm scheduled but obviously would prefer to be with my family so I'm actually hoping for an OOW situation. Thank you! ...

Who else gets annoyed when you get an overnight e-mail from a team lead or manager stating there is a high backlog on your primary, say maybe 300 reports, and within 2 hours it's down to wiped out? Do they think we're stupid enough to not realize they are trying to justify sending that work to India by telling the client "well we sent the e-mail out, the Americans didn't get on so we had to give it offshores." It's really annoying when the account has a 12-24 hour ...

It used to be January was a slow month on Transcend/Nuance Bayscribe accts but for the last 3 months the work has been nearly invisible. They want you to make the LPH, and hour hours, but the work is not there. I anyone else seeing this? What have you heard from your TSM. Worried! ...

Hope it's just a slow day..... ...

just wondering if anybody else in west has been noting marked decrease in work volumes. My major acct used to have, at least on weekends, 200, 300, and even in the 400 numbers of jobs and lately the weekend work has maybe been 50 at a maximum. I guess just another acct gone to India. ...

For anyone out there working in these fields, I would love a little advice, please. I am able to take a program in either EKG tech or EMR tech. I just do not know which to choose! The programs are through a local college and both prepar for certification exams. I am interested in both, however, it is a matter of which has the better opportunity to obtain a job. Thank you. :) ...

For surgical scrotal support, doctor says " a scrotal supportee was left in place." I have googled this, looked in Stedmans GI/GU, surgical and equipment books. Cannot find. I would like to think scrotal supporting, but she definitely says "a". Has anyone heard of this? Thanks. ...

I signed up for a free college course on Coursera and it says I cannot view the assignment becuase I have Internet explorer 9. It says I need to use Google Chrome or Firefox or Safari. Will this change everything on my computer? I dont like "change" and I am freaked out about putting something on my computer and then not being able to find what I need or whatever. If I put one of these on my computer, can I remove it? Will it change everything drastically? Is there a way around it? I am s ...

I have been out of MTing for about 1.5 years now mainly because of lack of cash flow and work issues....haha..i am working for a local hospital in the laundry area..which i completely and utterly HATE... i am having difficulties with my coworkers and being used to working alone..i tend to say what i am thinking out loud rude or not at times and it is getting me in trouble not a lot but enough...all the chit chat about one another and gossiping is driving me insane...i do see that there aren' ...

What are your computer specs? DH brought up a good question tonight. I have recently moved from my old faithful with 80 MB hard drive with 512 memory to 380 GB hard drive with 3 MB memory. i have had nothing but problems with Escription and not making my lines. I can't just use the shortcut keys and I can't use my expander. DH stated maybe I don't have what I need in the computer to make things work correctly (this coming from someone who never touched one in his life!).&nbs ...

Anyone having problems in DQscribe? I get a box that gives me a countdown til reboot time. Just wonderin. ...

Can't Tech Support "equate" the sound volumes? - SweatShop

I worked for a company that had a real tech - guy

Yeah, I was delusional there for a minute - SweatShop

LOL frustrating for sure sweatshop - sm

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