So now tech support people are Indian?

Saw this way down the list of posts under Client Support: Client support - Associate Posted: Nov 12th, 2012 - 12:30 pm In Reply to: IT Support...India....UNBELIEVEABLE!!!!!!!! - chipssisWell, the reason for this is that they made us train the techs in India and we just got a call that most of the US techs have been laid off. ...

I cannot wait when I am finished with college. Anyway, I cannot get in to work. IT tells me what to do and tells me how I can change my password anytime. WHICH BY THE WAY I CAN'T!!!!! BECAUSE IT FRICKEN BLOCKS ME!!!!! Then he yells at me and cuts me down when I went back in to see if I could change my password and indian IT yells at me and states in his UGLY TONE (WHY ARE YOU GOING IN TO THE PASSWORD WHEN I, I, I, "ALREADY" CHANGED IT!) Guess what?? I wanted to go ...

Ok I have a question for any of you who have been in the field for a while or even new to the field like myself. I have just finished training recently and I have been searching for a job and I was offered a contract postion at a decent little company(*Name withheld) which I am in the process of considering, however I am hearing that this company is thinking of not offering full time tech support and expecting me to install and configure my own software and if I have a problem with my install th ...

Had the occasion to call tech support this a.m. I found them to be quite helpful and extremely fast in solving my problem. Great experience. I was impressed with their manners and speed. ...

Thank goodness for this site, MTStars, to have any real-time communication. ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

and I mentioned that the ASR in DQS 7 is BAD, much worse than before. He said, "yes, I know - it's because the system has to relearn from scratch all the dictators, and it's going to be a while before it gets as "good" as it was before." He was just matter-of-factly telling me this. No skin off his nose (or his salary). My chaps my hide is that the MTs have to take a pay hit during all of this "relearning" time. And that is not even to mention all the other DQS 7 glitches....A ...

This might be old news, but I don't call tech support much. I called them a couple of days ago, and the automated voice told me it may be international. I am pretty sure the woman was from India. Last year, I used to only get local boys on the phone for that sort of thing. How long has this been going on? I wonder what sort of impact it had on our tech support guys. ...

I have switched accounts and can't see my lines for the new account. Have asked my TSM about it several times, to no avail. Called tech support and they can't do anything without a ticket but person I spoke to couldn't tell me how to get a ticket....and round and round we go. And we have been told not to use the line counts in Dictaphone EXText but to go by the one on iChart. Frustrating! ...

I called tech support and was asked for my name and employee number. I always start with the number, and then tell them my name because I know they already have it up on the screen. Surprisingly, tech guy didn't sound foreign. I give him my 6-digit employee number at a regular human speed. He asks me to give it to him again, so I do, a little slower this time. He then says, "Could you slow down a little." Sure, I give it to him a 3rd time. Ser ...

I use the DQS platform through another employer (not MQ) and I need the number for tech support. I can't get a hold of my supervisor to find out the number. Thank you to anyone who can help. ...

Must be trying to fix this stupid system..Ive been trying to get on to make up some time since about 4 and getting nowhere... ...

Has anyone had computer problems after having tech support from Nuance in the last couple of weeks? I am having MAJOR ISSUES. ...

Does anyone have any recommendations on companies with accounts that use ExText--and have decent tech support? Yeah, I know, I' asking for the moon. But I've been sitting here screaming for hours now bc the techs and managers for the umpteenth time have left me dead in the water and don't care. I'm taking out my umpteenth payday loan to get by and it's just not working for me anymore. (I've also worked on NCH software.) Thanks. ...

my computer called Kaspersky. I got a warning that it is out of date?? Anyone familiar with this. I really dread calling tech support again. ...

Honestly, why is it that tech wants to make an MTs' life miserable. Just got a new thing to fill out and I cannot open it. I have never used Excel if that is what it is. My computer has no program for me to open it. At any rate, I wonder why these people have to make things so hard. This new computer, a Windows 7 (which I had to have to do my work) is so complicated now. You don't get these other programs like you did on the other computers. You have to buy Word, Excel ...

Seriously?!!? Mandatory update before I can log in. So thanks for making me late for work because I had to upload the stupid thing twice plus restart my computer. No notice, nothing. Why in the world must the tech people make my job twice as hard as it should be!? And MQ wonders why they have unhappy employees. Is it so hard to A) get the stupid program First Time Right and B) have some sort of communication with the employees? ...

Apparently the MQ mail was down most of the weekend, thus preventing the RTLs from sending their messages of high backlogs or late reports (while I don't consider 30 reports a high backlog that is a vent for another email). Tech knew the email was down and even posted a message on MQ Central, but apparently didn't let the RTLS or the CCMs know the MQ mail was down. When the emails started coming through finally this morning message after message from the RTLs and the CCM, e ...

Do you think Tech Support could adjust the volumes so that the whispered jobs are amplified and the loud jobs are toned down, so there is like one set loudness? I just had the one guy that you have to turn all the way up because he is across the room. Of course I forgot at the end that I had the volume all the way up, so the next job literally blew me out of my chair. I jump up about 4 inches every time this happens. My heart is still pounding and my knees still shaking. ...

For anyone out there working in these fields, I would love a little advice, please. I am able to take a program in either EKG tech or EMR tech. I just do not know which to choose! The programs are through a local college and both prepar for certification exams. I am interested in both, however, it is a matter of which has the better opportunity to obtain a job. Thank you. :) ...

I have been at home working full time for about a year. I have been an MT longer, but I always had kept a job outside of the home also because I like interaction with other. I have found that I am starting to lose my people skills. Do others have this same problem? It is like I have forgotten how to really be able to hold a conversation with others. This is something that really bothers me as I have always loved customer service and working with people and main ...

For surgical scrotal support, doctor says " a scrotal supportee was left in place." I have googled this, looked in Stedmans GI/GU, surgical and equipment books. Cannot find. I would like to think scrotal supporting, but she definitely says "a". Has anyone heard of this? Thanks. ...

There was a question about MTs pay in India. It is generally dependent on the line count and quality. Direct upload MT transcribing 800 lines per day - Rs. 1.2 (nearly 3 cents) - 22 working days - Rs. 21,120 (around $600 per month) - greater than 98% accuracy (supposed to be) Only professionals like engineers, doctors, some software guys, etc. get more salary than this. Things are a little different in CBay (Medquist) India. Irrespective of experience, the MT ...

I just saw a post from last month wondering about what the accuracy level is that Indian MTs have to maintain. On Editscript, expected accuracy is 99% and tolerated accuracy is 98.5%. If your job is marked by QA as below 98% accuracy, you do not get paid for that job. Critical/grave/major/minor errors are all assessed per job and factor into accuracy calculations. If you have more than 5 major errors per 2000 lines, you lose the right to work on an account. Most Indian MTs prod ...

Would someone please explain to me exactly why there are so many people in India that can to American transcription? How in the heck are they so proficient in the English language? Heck, 99% of Indian doctors I get couldn't speak a grammatically correct sentence if their life depended on it. I'm not kidding, I would really like to know. ...

Does anyone have problems with Indian QCs (scores are good with US QCs), such as thinking that they may be deliberately marking errors where none existed originally? I've tried to copy my reports to check against them when I get Indian QC feedback, but the platform won't allow it. How does anyone else handle this?? TIA ...

Are any other MMEs out there coming across Indian MTs who conveniently leave out portions of dictation, because they don't understand it? I'm finding words or phrases left out that are completely clear, but a lot of the time is American slang. Other times, it seems that they make up phrases to fit dictation they don't understand. Anyone else? ...

So now tech support people are Indian? - Kiki

In Oct, when others let go, most US techies let go also. No - surprise they want as much as possible OS. nm

yes, that is exactly what CBay did, and its - the same owner...

Indian techs - cr

It took 5 minutes to get my first name correctly. - Longer for my last name.

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