A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Recently joined Transcend. Is it just me, or does tech support really suck? no mo - mt

Posted: Apr 14, 2010

The one time I had to contact them, - I wound up fixing the computer myself

[ In Reply To ..]
At least they pointed me in the right direction... but I had to do the heavy lifting. It's a good thing I'm part geek.

Transcend support - Feebee

[ In Reply To ..]
I don't what your problem(s) have been with support, but the hospital I have worked at for 14 years recently outsourced all of us to Transcend and I can assure you, within minutes, I have always gotten a response / resolution. If for some reason I could not wait on an e-mail response, I have called many times and gotten resolution right then. As far as I am concerned, the support division of Transcend is the BEST!!

When I worked at Transcend - tiredoftyping

[ In Reply To ..]
My supervisor referred to them as the "Helpless Desk"!

Like anything else, must be luck of the draw. - CrankyOldBroadOnTheBeach

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Depends who picks up the phone. Sometimes you get somebody who knows what they're doing, and sometimes you don't. Same thing happens when you call your bank, your credit card company, pretty much any kind of telephone support.

Cranky, did you once work for Edix/Spheris? - Just wondering.

[ In Reply To ..]
nm

Nope. Just for TRS and then Transcend. (sm) - CrankyOldBroadOnTheBeach

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I spent the first 36 years of my career working exclusively in private practices locally. When my boss of nearly 28 years closed his practice October 1, 2008, I was hired by TRS which has since merged with Transcend. Those are the only two nationals I have ever worked for.

Tech support - TiredMT

[ In Reply To ..]
For the most part, I haven't had any problems, except for when my pc crashed and I needed an entire re-install, right around a holiday. I was given an "appointment" about a week away until I told the person I was due to work and I couldn't wait that long. They got me in the next day, so like the other poster said, it depends on who you talk to and I suppose how you respond to what they tell you. I'm sure if I would have just taken that "appointment" he would have given it to me.

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