Just talked with Tech Support - The system IS down.

Has anyone been able to get support to pick up the phone to let us know how long DQS will be down? ...

Ok I have a question for any of you who have been in the field for a while or even new to the field like myself. I have just finished training recently and I have been searching for a job and I was offered a contract postion at a decent little company(*Name withheld) which I am in the process of considering, however I am hearing that this company is thinking of not offering full time tech support and expecting me to install and configure my own software and if I have a problem with my install th ...

Had the occasion to call tech support this a.m. I found them to be quite helpful and extremely fast in solving my problem. Great experience. I was impressed with their manners and speed. ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

and I mentioned that the ASR in DQS 7 is BAD, much worse than before. He said, "yes, I know - it's because the system has to relearn from scratch all the dictators, and it's going to be a while before it gets as "good" as it was before." He was just matter-of-factly telling me this. No skin off his nose (or his salary). My chaps my hide is that the MTs have to take a pay hit during all of this "relearning" time. And that is not even to mention all the other DQS 7 glitches....A ...

This might be old news, but I don't call tech support much. I called them a couple of days ago, and the automated voice told me it may be international. I am pretty sure the woman was from India. Last year, I used to only get local boys on the phone for that sort of thing. How long has this been going on? I wonder what sort of impact it had on our tech support guys. ...

I have switched accounts and can't see my lines for the new account. Have asked my TSM about it several times, to no avail. Called tech support and they can't do anything without a ticket but person I spoke to couldn't tell me how to get a ticket....and round and round we go. And we have been told not to use the line counts in Dictaphone EXText but to go by the one on iChart. Frustrating! ...

I called tech support and was asked for my name and employee number. I always start with the number, and then tell them my name because I know they already have it up on the screen. Surprisingly, tech guy didn't sound foreign. I give him my 6-digit employee number at a regular human speed. He asks me to give it to him again, so I do, a little slower this time. He then says, "Could you slow down a little." Sure, I give it to him a 3rd time. Ser ...

I use the DQS platform through another employer (not MQ) and I need the number for tech support. I can't get a hold of my supervisor to find out the number. Thank you to anyone who can help. ...

Are they just slowly but surely going to have ALL employees from India? ...

Must be trying to fix this stupid system..Ive been trying to get on to make up some time since about 4 and getting nowhere... ...

Has anyone had computer problems after having tech support from Nuance in the last couple of weeks? I am having MAJOR ISSUES. ...

Does anyone have any recommendations on companies with accounts that use ExText--and have decent tech support? Yeah, I know, I' asking for the moon. But I've been sitting here screaming for hours now bc the techs and managers for the umpteenth time have left me dead in the water and don't care. I'm taking out my umpteenth payday loan to get by and it's just not working for me anymore. (I've also worked on NCH software.) Thanks. ...

Saw this way down the list of posts under Client Support: Client support - Associate Posted: Nov 12th, 2012 - 12:30 pm In Reply to: IT Support...India....UNBELIEVEABLE!!!!!!!! - chipssisWell, the reason for this is that they made us train the techs in India and we just got a call that most of the US techs have been laid off. ...

my computer called Kaspersky. I got a warning that it is out of date?? Anyone familiar with this. I really dread calling tech support again. ...

Do you think Tech Support could adjust the volumes so that the whispered jobs are amplified and the loud jobs are toned down, so there is like one set loudness? I just had the one guy that you have to turn all the way up because he is across the room. Of course I forgot at the end that I had the volume all the way up, so the next job literally blew me out of my chair. I jump up about 4 inches every time this happens. My heart is still pounding and my knees still shaking. ...

Awhile back we talked about this Vance. He obviously reads this board and writes his stories. I know someone mentioned STEPFORD WIVES CLUB and he has used this term now. He is a writer and will be speaking at the AHDI in Phoenix coming up. Also, any of you working for MQ, there is an AHDI meeting May 8th in Eugene, OR. I AM GOING. I am so curious to hear what they have to say and I might not be able to keep my mouth shut and they might not like some of the question ...

their complaints, cause there are none. Most reports are going to go in a file, never to be seen again. They dont want to pay top dollar for a piece of paper in a file when they can pay OS less for the same thing. ...

their work go on Epic had a little bit of work left for them or nothing at all. I guess I am just obsessing about this because I am going through it now. I have posted before but just feel better when people that have worked with Epic can explain what I can expect or not expect. I dont feel like looking for another job but maybe that will happen with all these jobs by 2014. Isnt that when it has to be in place as far as EMR. I wonder why my hospital picked Epic but ...

to their patients the way the transcribe, many of them would soon have no patients to worry about. I'm listening to this one nut that is making paragraph a 2 syllable word. He is pgraph. How do these folks manage to get medical licenses. They couldn't possibly have passed English!!!!!!!!!!!!!!!!!!!!!!! ...

that you find working as QA? I know I have heard a few say that the MTs apparently do not look at their corrections and continue to make the same mistakes over and over which the QA continues to correct over and over regardless how many times the MT has been told. Who loves QAing and who doesn't. Why for each? p.s. been asked to be QA, but I am undecided. ...

For anyone out there working in these fields, I would love a little advice, please. I am able to take a program in either EKG tech or EMR tech. I just do not know which to choose! The programs are through a local college and both prepar for certification exams. I am interested in both, however, it is a matter of which has the better opportunity to obtain a job. Thank you. :) ...

For surgical scrotal support, doctor says " a scrotal supportee was left in place." I have googled this, looked in Stedmans GI/GU, surgical and equipment books. Cannot find. I would like to think scrotal supporting, but she definitely says "a". Has anyone heard of this? Thanks. ...

I signed up for a free college course on Coursera and it says I cannot view the assignment becuase I have Internet explorer 9. It says I need to use Google Chrome or Firefox or Safari. Will this change everything on my computer? I dont like "change" and I am freaked out about putting something on my computer and then not being able to find what I need or whatever. If I put one of these on my computer, can I remove it? Will it change everything drastically? Is there a way around it? I am s ...

I have been out of MTing for about 1.5 years now mainly because of lack of cash flow and work issues....haha..i am working for a local hospital in the laundry area..which i completely and utterly HATE... i am having difficulties with my coworkers and being used to working alone..i tend to say what i am thinking out loud rude or not at times and it is getting me in trouble not a lot but enough...all the chit chat about one another and gossiping is driving me insane...i do see that there aren' ...

What are your computer specs? DH brought up a good question tonight. I have recently moved from my old faithful with 80 MB hard drive with 512 memory to 380 GB hard drive with 3 MB memory. i have had nothing but problems with Escription and not making my lines. I can't just use the shortcut keys and I can't use my expander. DH stated maybe I don't have what I need in the computer to make things work correctly (this coming from someone who never touched one in his life!).&nbs ...

Anyone having problems in DQscribe? I get a box that gives me a countdown til reboot time. Just wonderin. ...

Does anyone know about what Trans Tech pays per line for second shift very experienced acute care employees? Really need to know. Thanks ...

Just talked with Tech Support - The system IS down.

Any estimate of how long it will be down for? nm - kms

and they don't update DEP Now because....???? - nm

Mine's down too even though DEP Now is green - Elderberry

DQS back up here. nm - Elderberrry

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