companies with accounts that use ExText--and have decent tech support?

My company is switching me to a VR account in which I will use EXText for VR editing. Just wondering if you can make decent line counts with this program? ...

Ok I have a question for any of you who have been in the field for a while or even new to the field like myself. I have just finished training recently and I have been searching for a job and I was offered a contract postion at a decent little company(*Name withheld) which I am in the process of considering, however I am hearing that this company is thinking of not offering full time tech support and expecting me to install and configure my own software and if I have a problem with my install th ...

Had the occasion to call tech support this a.m. I found them to be quite helpful and extremely fast in solving my problem. Great experience. I was impressed with their manners and speed. ...

Thank goodness for this site, MTStars, to have any real-time communication. ...

anyone know the email address for MQ tech support? I need a new foot pedal. thanks. ...

and I mentioned that the ASR in DQS 7 is BAD, much worse than before. He said, "yes, I know - it's because the system has to relearn from scratch all the dictators, and it's going to be a while before it gets as "good" as it was before." He was just matter-of-factly telling me this. No skin off his nose (or his salary). My chaps my hide is that the MTs have to take a pay hit during all of this "relearning" time. And that is not even to mention all the other DQS 7 glitches....A ...

This might be old news, but I don't call tech support much. I called them a couple of days ago, and the automated voice told me it may be international. I am pretty sure the woman was from India. Last year, I used to only get local boys on the phone for that sort of thing. How long has this been going on? I wonder what sort of impact it had on our tech support guys. ...

I have switched accounts and can't see my lines for the new account. Have asked my TSM about it several times, to no avail. Called tech support and they can't do anything without a ticket but person I spoke to couldn't tell me how to get a ticket....and round and round we go. And we have been told not to use the line counts in Dictaphone EXText but to go by the one on iChart. Frustrating! ...

I called tech support and was asked for my name and employee number. I always start with the number, and then tell them my name because I know they already have it up on the screen. Surprisingly, tech guy didn't sound foreign. I give him my 6-digit employee number at a regular human speed. He asks me to give it to him again, so I do, a little slower this time. He then says, "Could you slow down a little." Sure, I give it to him a 3rd time. Ser ...

I use the DQS platform through another employer (not MQ) and I need the number for tech support. I can't get a hold of my supervisor to find out the number. Thank you to anyone who can help. ...

Are they just slowly but surely going to have ALL employees from India? ...

Must be trying to fix this stupid system..Ive been trying to get on to make up some time since about 4 and getting nowhere... ...

Has anyone had computer problems after having tech support from Nuance in the last couple of weeks? I am having MAJOR ISSUES. ...

Saw this way down the list of posts under Client Support: Client support - Associate Posted: Nov 12th, 2012 - 12:30 pm In Reply to: IT Support...India....UNBELIEVEABLE!!!!!!!! - chipssisWell, the reason for this is that they made us train the techs in India and we just got a call that most of the US techs have been laid off. ...

my computer called Kaspersky. I got a warning that it is out of date?? Anyone familiar with this. I really dread calling tech support again. ...

I have been switched to an account using ChartScript since I use a Nuance owned computer which they were not willing to upgrade when my original account went to eScrption and I couldn't afford my own computer. There are so many more steps to using ChartScript, I'm afraid I won't make any lines! ...

I need to change accounts. can't afford to buy a new computer. ...

any decent companies out there that have never been heard of on this board? There are so many that repeat themselves all the time and no one wants to work for them because of that. Any other ones that are not so common? ...

Are there any companies out there that pay decent cpl rates? I am noticing most are offering .07 cpl. Are there any that pay .10? Thanks in advance! ...

Hoping to get some opinions on better ones - I already know all about the others! Thanks. ...

Hi all! I really need to work for a company with decent health insurance for an individual. I think it would be a good reference for everyone if you could reply with the name of your MTSO, your health insurance premium, and whether it's individual or family. Anyone want to participate? ...

Can anyone tell me which companies use Extext or ExEditor. Thank You. ...

Does anyone know which companies use Extext? I did a search but all the posts I found were pretty old. Tia ! ...

Forgive me if someone else has already asked this but I'm trying to find a company which is hiring and uses the Dictaphone platform. I have been using it for at least 5 years and would rather not have to switch and train on another platform at this time. Thanks for any leads. ...

Do you think Tech Support could adjust the volumes so that the whispered jobs are amplified and the loud jobs are toned down, so there is like one set loudness? I just had the one guy that you have to turn all the way up because he is across the room. Of course I forgot at the end that I had the volume all the way up, so the next job literally blew me out of my chair. I jump up about 4 inches every time this happens. My heart is still pounding and my knees still shaking. ...

I've not worked for one of the big national companies for a decade, but would love to get back to working on a teaching hospital account or two. ...

My company was acquired by Nuance a few months back and so far the only thing that has changed has been e-mail addresses. Paystubs even still reflect our original company name. Will they keep our proprietary platform or make us change to eScription soon? Also, we're all ICs. Does anyone know if we will be required to become Nuance employees at the first of the year? ...

For anyone out there working in these fields, I would love a little advice, please. I am able to take a program in either EKG tech or EMR tech. I just do not know which to choose! The programs are through a local college and both prepar for certification exams. I am interested in both, however, it is a matter of which has the better opportunity to obtain a job. Thank you. :) ...

companies with accounts that use ExText--and have decent tech support? - amber dawson

What kind(s) of problems are you having? nm - Maybe I could help?

Need help with new ExText job - amber dawson

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