A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Well, it happened. Nuance loses a huge account to.... - sadmt

Posted: Sep 11, 2013

NUANCE! Yes, that's right. The account I have had for 5 + years has now gone with Dragon EHR according to email from TSM today. How do you like them apples?

Sorry to hear that :( - Rae-Rae

[ In Reply To ..]
I somehow feel I'd do better if it weren't all VR.

Dragon - Alice

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Doesn't Nuance own Dragon? So, if the account went to Dragon, doesn't that mean that Nuance got the sale? I wonder if the facility purchases the software for one flat fee, or if there are continuous charges that go to Nuance, annual, monthly, or whatever?

I believe she said Nuance lost the account to Nuance--sm - anon

[ In Reply To ..]
Sucks for the MTs but we should be paying attention because this will likely be happening to more and more of us. Time to start hiding money in the mattress and stock up the pantry, rougher days are ahead.

So, is everybody being re-assigned to other accounts to fight for the work?--nm - anon

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xx

Other accounts and other shifts. Get ready for fireworks. - no message

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x

EHR - anon

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Was your account a hospital or clinic account and was it large or small? Just wondering what type of account you were on and did they give you any notice they were looking into the EHR before they told you about it? Sorry for you!

huge children's hospital went to EHR - anon

[ In Reply To ..]
We were given no warning until it happened, and they reassigned everyone; just a few of us pick up an occasional job but almost all of this very busy account is gone. The jobs that DO come in will just have a few sections dictated, the other sections they say "pull in from EMR"

Was this the VA? - nm

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NM

It was a huge clinic account. and no notice, - sadMt

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so I am told. Just a decrease in dictated jobs to almost nothing and then they inform the account exec who went on site.

Nuance and Voice Recognition - LadyWriter

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This may sound a bit strange to ponder, but I wonder if Nuance buying up the competition is more of a ploy to promote their equipment, i.e., Dragon, and acquiring the transcription is just temporary in their bigger scheme of things?

Not strange at all - sm

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They take accounts intending to move them to front end SR. MTs are a bridge to that. Then they are not needed at all.

Do some reading about them. They have been described as aggressively taking over the competition in SR and other things, as well as buying up MTSOs. They are not interested in the MT transcription so much as they are in developing their front-end SR (i.e., no MT, no offshoring, transcribes as the doctor dictates, right in front of him) and having a market ready-made for it.

Yes, their interest in transcription itself is just a step on the way to their future. It and you are being used to develop their new SR. You are testing the software that will replace you.

The beliefs that MTs have that "editors" will always be required are inaccurate. From what you can see of the field, it seems reasonable, but you are not seeing the rest of things. You are not seeing the EHR world that does NOT use editors. Doesn't use them, doesn't need them. We have it already and it works fine.

That is why I keep coming on here to encourage you to start getting out of MT now. Don't continue to delay. You are already working under terrible conditions. Your incomes have plummeted. It is not going to improve.

Very true. Sad but true. - sadMT

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We have been purchased as a piece of equipment, to further fine-tune their front end SR product. It's actually a brilliant move on the part of Nuance. They get paid by our accounts/clients for perfecting their product which they will then sell to our accounts/clients and put us all out of work. and by ALL out of work I'm including the TSM and the TLs who have work directly related to the MLS. None will be needed any longer after our clients are fully converted to Dragon or whatever other SR system for EHR is used. Start re-training now before it's too late. There will be no need for editors or any other MT-related work.

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