A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Has Transcend become a better company recently? - newjob

Posted: Mar 02, 2011

I am trying to narrow down some companies to work for and have a job offer on the table from Transcend. Some of the posts on here and on glassdoor are negative, but are from early 2010 or older. Has anyone had more recent experience with them? Fear I'll be jumping out of the pan and into the fire.

They're the same. - sm

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In fact, they realize they messed up so bad that they now want people to sign up for "advisory boards" to improve communication and overall morale. Only problem is that they preselected people to be on the boards before they even asked for volunteers. So much for honesty.

Thanks for the input - newjob

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It will be hard turning it down when my present employer doesn't have enough work, but my gut has been telling me not to take it. I've heard the "we have plenty of work" before and already have taken a part-time position with a different company to try to make ends meet. From what I'm reading on here, very few are happy with their MTSOs.

I CURRENTLY WORK FOR TRANSCEND - JAS

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I have worked for Transcend for about 6 months, after leaving Medquist (which was horrible). I like my TL really well. I like the Beyond Text platform. I like the account I work on as well. However, with that being said I DO NOT LIKE THE WAY THEY DO THEIR INSURANCE and since this is one of the main reasons that I work at all, I am thinking very seriously about taking another job offered to me just this morning. Do you or anybody out there have anything to say about TransTech (the one based out of Houston).

I don't but you should do a search - newjob

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I don't have any experience with TransTech, but I did a search for previous conversations about them as well. I don't need the insurance, but I'm worried about the change to VR from straight typing - and if they will actually have work. Even on VRE I would need at least 250 lph....just wonder if that is really possible.

VRE - JAS

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I have found the VRE to be really good on the account that i work on, but I think it depends on the account you get. I have been able to maintain the 250, but again it depends on the account and the dictators.

NewJob, it's a big company and you could land in a - good spot under someone good

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and be very happy for some time, as I was. It worked for me while I had a good TL. However, all the bad stories these days are the very same things I saw and occasionally experienced myself when I was there 4 years ago now. No change, and given what I saw and experienced personally I do not automatically disbelieve any story, no matter how hysterically and unsympathetically presented. Many of the worst people were never fired when I was there, by the way. I used to wonder if they were charity hires of dysfunctional relatives and how many he had. A competent and hard-working person who lied to me directly and to several others (by their report) about why work was diminishing is now in a management position. Such an unnecessary lie, too--after several weeks of transitioning parts of an account offshore, it was no secret to anyone but the MTs who believed the lies. We were finally told the truth I think 2 days before our main account simply disappeared.

Again, though, if you need a job and are willing to flip a coin, it could be an option. Strange to say, it wouldn't be my last choice. They have some interesting accounts, I made money under the good TL, I don't mind not being able to trust an employer as long as I know it and can keep things fairly in hand, and I can handle uncertainty. Just watch out very carefully for your interests, keep detailed records of your production and copies of all e-mails, etc., on your own computer, and don't be surprised if you're looking again next year.

want to know - ttmt

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I've been at TransTech for 4 years. Is there something specific you want to know? I'm pretty happy there. The accounts are probably 90% or more VR. They have a good incentive scale for pay. They leave you alone if you do your work and give you no grief if you need time off. My pay is always on time. If payday happens to fall on a Monday holiday, they pay the previous Friday (you don't have to wait until after the holiday to get paid). You have to work 3 holidays a year and 1 of those has to be either Thanksgiving or Christmas. If you work Thanksgiving one year, you would work Christmas the next year.

The only complaint I have is the couple of favorite MTs who get all the peachy jobs. I'll say that's what I found out about MY account, but I don't know if the other supervisors have favorites who are given the easy-cheesy OP notes. It may just be the account I'm on.

Benefits - me

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Can you tell me about the insurance benefits? My company was just bought by them and my present company's insurance is ungodly expensive and pays for nothing until you pay 5000 out of pocket.

Transcend - CardioMT

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I work part-time for Transcend and have done so for 3 years. I, of course, do not have their health insurance but I am happy with the company... my region was recently switched due to the hospital requesting 95% of their work send overseas, which Transcend admits to doing at customer request. I am now in another region with amply work and great TL and ROM. Hope that half answers your questions about Transcend..

newjob - Just me

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No, no, no! RUN! They are like MedQuist revisited. Need I say more?

Current Transcender - Fatigued Fingers

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I currently work for Transcend. I have had no problems with my TL and I really like my accounts and always have plenty of work available. Don't understand what all the griping is about.

Me too - but experience varies widely

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I have decent accounts with plenty of work, and a management team that doesn't bug me unnecessarily. The pay sure isn't what it used to be, but it's all right for the current state of the industry, and pay has NEVER been late.

Having said that, however, I do know that there are some managers, team leads, and QA people from h&[[ in regions other than my own, whom I have had the good fortune NOT to have to deal with on a regular basis.

I also have it on good authority that there are a certain number of MTs who simply don't show up for their scheduled shifts, complain about lack of work but refuse to do certain worktypes or even be trained for a new account, and the like, and then run around screaming about what a horrible place it is to work.

So keep in mind that people can go on the internet and say anything at all, and the rest of us will not know the other sides of their story, and the only way to find out whether a company is going to be a good fit for you is to try it out.

Iwork there too, but I see the problems everyone has,including me. - working too

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I like my team lead, my ROM is another story. The accounts are terrible and editor is pretty bad, but I have been there for 10 years or so so I make an almost decent line rate. But they can really make your life miserable. And all these new "management" people they are bringing in with their own ideas are horrible. They actually had to do a survey to find out that communications were bad, that there are no incentives, and no rewards for being a "good joe" and helping whereever? Get real, transcend. You paid someone's friend to do a survey so they could get money, but all you had to do is open your eyes and you would have known this anyway. They should start by kicking out the entire human resourceless department and getting some decent help in there, and then weed out some of the nasty ROMs, editors and team leads and they might be okay to work for.

Bad ROMs - mtmom

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I agree. I have a wonderful team lead, but my ROM is horrible. Since it has become apparent that Transcend management watches these posts, I won't go into specifics as to my issue with my ROM, as it will give me away immediately. Needless to say, since my new ROM came on, my whole experience has changed. Unfortunately, while it may seem like Transcend sucks somtetimes, they still seem to be better than everyone else overall. For all those out there that have found "better jobs" and "better companies," can you share who those are? Thank you!!

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