A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Revised Nuance Transcription Guidelines - YD

Posted: Apr 07, 2014

Everyone should be very interested in the just revised (March 24, 2014) Nuance Transcription Guidelines. First paragraph is quoted below:

"This document may answer questions not addressed in individual account specifics and is to be utilized as a secondary reference as desired (italics mine). Note: These are preferences, not requirements, and will not impact your quality performance (italics mine). Whenever possible, the speech draft should not be edited unless the intended meaning is not conveyed in the speech draft, or unless instructed in the account specifics (bold face is Nuance's)."

Based on some ridiculous FIESA feedback for the last few days, it doesn't seem that QA/QC reviewers have gotten the news either. Is the above the result of the big changes in QA policy that we were told were in the works? According to above, only errors that violate client instructions are to be counted against us. Your thoughts?

New guidelines - Pollyanna

[ In Reply To ..]
How did you get the new guidelines? All of this is pure HORSE S___! Too many years of working as a hospital MT, we didn't need this middle tier of prima-donnas correcting our work. The dictator was the one who approved or disapproved. All of this is BALONEY!

Posted on Enrich site - SM - YD

[ In Reply To ..]
Log into Enrich site. On right side of page under "MY TEAM" choose Nuance. Under NTS Resources, you will see the transcription guidelines as one of the selections.

Individual account specifics - CuriousMT

[ In Reply To ..]
I'm curious as to where you got these, but my view on it is that all of my accounts are "verbatim." So, if the speech doesn't pull in what's being said, then I need to change it.

Also, other than putting "the patient" when they're just saying "patient" and such, when does speech ever type something that doesn't affect the intended meaning but is still not what they said. To me, it totally hears the wrong thing, not just makes minor edits.

I have no idea what this revision document says. - Tired of double talk

[ In Reply To ..]
Nuance comes up with so much BS that is subject to interpretation I no longer read the emails.

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