A community of 30,000 US Transcriptionist serving Medical Transcription Industry
team leaders - curious
Posted: Jun 21, 2012
Sooo, was just wondering what exactly does a team lead do and how much do they make? I am fairly new to Transcend/Nuance, and my regional manager seems to always be the one directing things, emailing, calling you back if you have ??. I really don't have any idea what my team leader is doing other than sending account stats and I think she checks the time sheets for errors. Add to that the fact that I get emails from 3 different team leaders within my region with essentially the exact same account stats, and I am not sure what they do all day.
Also, I was complaining to a friend about the low pay now compared to where I was when I got outsourced to this service, and she suggested biding my time and trying for a team lead position because she was talking to someone who had been one and they "make tons of money." If so, I can't see what it is they are doing to be earning a big salary. Given what looks to be a redudancy with the position, in my region at least, I wonder if they could eliminate a couple of TLs and pay the rest of us better?!
teamlead - memls
[ In Reply To ..]A few months ago I was asked if I wanted a team lead position..I had talked to my team lead about it and basically you get a stipend of 700 a month and work 24 hours a day. My old team lead from my old account and my new team lead are constantly working day and night..you're TL doesn't sound like a very good one.
team leads - Curious
[ In Reply To ..]They only make 700 a month? That seems a bit low. I don't know if my TL is not good, maybe just our regional director is more hands on than most. she seems to do everything! Made me wonder if that was the case throughout. I have 3 TLs emailing twice a day with account stats, but the regional manager seems like the one who is always on/available for questions and emials, etc. Was just wondering what else the TL did since the regional manager seems to handle all the day to day interactions and AI.
The stipend is only for administrative duties. They are - responsible for keeping accounts in
[ In Reply To ..]TAT and managing their TLs. On top of that, must maintain production just as every other MLS does. The administrative duties take up 99% of the time though so the production is done in the other hours of the day. It's a 24/7 job.
team leads - tiredMT
[ In Reply To ..]As far as I know the team leads do not type. Some of them have never typed. They are to make sure things are in TAT and do the other administrative things they do, but they do not type or have to. I do not know of any team leads that type at any company. In the office setting, they did, but not at these companies.
NOPE, that is wrong, at least for Transcend TLs - sm
[ In Reply To ..]They have their production quota, just like the rest of us. They do administrative duties, answer tons of emails, check time cards, do QA, etc etc. They get their regular production pay like you and I and then the "extra" for being a TL. Having discussed this with several, I concluded that it is not near enough pay for the responsibility involved. By my rough math, you get paid the equivalent of an extra 2 hours production a day, and likely put in much more extra time than that on average.
they do 75% - as much typing
[ In Reply To ..]PLUS all the administrative duties and for all that they get $700 more a month. Ya think it's really worth it???
It depends on what company you were at before Nuance - WMX MT
[ In Reply To ..]We don't have team leads on the Webmedx side of Nuance, at least as far as I know. We have team managers who handle several accounts and are responsible for keeping the account in TAT, approving time cards and PTO, communicating with clients to update specifics/deal with issues, etc. They do not usually type any reports. I had one manager a few years back who would get on and type in dire TAT situations, but my last manager had never been an MT and could not type reports (couldn't even write a coherent email to the team). I have no idea what our managers are paid, but I am sure it is not enough for the stress they have to deal with.
$700/month? that can't be right ... - CaliMT
[ In Reply To ..]Can anyone else confirm this? I can't imagine anyone wanting to do that horrible job for that amount of money. My TL isn't as bad as some of the others, but I can tell she is under constant stress and pressure. No way it's for a measly $700/month.
700 mo - Anon
[ In Reply To ..]I remember being told once that the 700 was on top of the pay for any lines they typed. Rumor was back then the TLs did a lot of cherry picking, picking up the ones with normals, etc. to get their lines in and still do their administrative duties.
Response from a TL - TranscendTL
[ In Reply To ..]Yes, that is correct, we do only get $700 a month stipend for the administrative duties, which are many. It ends up being next to nothing when you break is down. We do timecards, PTO, manage the TAT on all of our accounts, deal with emails from MLS, stat coverage several hours a day and then type on top of tha to make the production requirement. You seriously have to love it for one reason or another, which I do. I love my MLS and my accounts, but is does get very hard to make a paycheck and you do find yourself working long hours. It's not for everybody but can be a very rewarding position at times.
Question for TranscendTL sm - Webmedx Bobblehead
[ In Reply To ..]Hi there. As a former Webber, now with Nuance, we don't have TLs that I know of. So, your job description sounds like a supervisor position without the pay. What do our supervisors do...the ones that have TLs? Serious question..I'm not being a wise guy.
team leaders - mtnuance
[ In Reply To ..]I think that Nuance should eliminate a lot of administrative/HR/TLs and the other BS that sucks up the money from the people that are really working. Same goes for almost all other corporations in this country. It is amazing to me that 2% of the people in this country make 90-some percent of the money. Get rid of those that have the do nothing jobs and pay the workers.
those really working? - wow.
[ In Reply To ..]I'd about guarantee that the TLs I know work way more than you or any other MT.
if I were an MTSO - sm
[ In Reply To ..]I would eliminate those MTs with attitudes like yours. Your numbers are skewed IMHO, but one thing is for sure, the FEW that work hard and shoulder more responsibility, should make more money than those who just put in their required time. Why don't you just take up a TL position and see what the other end of things looks like in reality? You could be the exceptional one, and work to improve things. But I"m betting you'd rather complain and stir up things.
if u were an MTSO SM - mtnuance
[ In Reply To ..]I have worked in management FYI. But I have a life and do not intend to work 24/7. My attitude is reflective of many MTs who have been working at this for 25+ years and now accounts are being offshored, pay lowered, etc. And I am the exceptional one. Not trying to stir things up. Just want future MTs to be aware that this business is not what it used to be.
You are right - WMX MT
[ In Reply To ..]I also have the same attitude. This job royally sucks anymore and I just get my required time in and am done with it. The days of going above and beyond were gone for me when my pay was cut nearly in half by this company. If they want dedicated hard workers, they need to treat their employees much better--pay more and give us back our holidays.
Totally agree WMXMT sm - I Miss the Old Webmedx
[ In Reply To ..]Working overtime is not even worthwhile anymore. Don't get me started on the lack of paid holidays. Even a friend's adult daughter who is developmentally disabled and works part-time in a workshop has paid holidays and 10 PTO days a year.
yes true - tl
[ In Reply To ..]Team leads do get a stipend of 700 per month and were, at one time, allowed to cherry pick to make their line count. My team leads were upfront about this and rarely did. In fact, they usually did the opposite, pulling the known horrible dictators and doing them instead. It is a 24/7 job, unless their manager allows them to job share amongst the other team leads. The best team leads are calm and can work under pressure. Being a team leader is the first step in management.
So is this why every weekend they send out a rah rah work OT so I can reap the $$$ for accounts bein - mt2
[ In Reply To ..].
being in TAT - was cut off - - mt2
[ In Reply To ..]Doesn't matter to me. I do not work OT. Doesn't pay enough to give up my time with family. I'm certainly not going to help management make their perks while getting paid a crappy salary.
Actually, TL gave a nice informative post about being - a TL. Nothing about abusing us. NM
[ In Reply To ..]x
Like you're going to know.......then they'd lose their 700/month. - me
[ In Reply To ..].
TL Info - CK-exTL
[ In Reply To ..]Thought I might give some insight into life or lack thereof of a TL. The region I work in has a few different TLs with staggered schedules all day and mostly all night. During the day 2 to 3 TLs work and the ROM (big boss) works because there is more email from the hospitals and things to do. At night it tapers down to one TL who may as well be an ROM because she has no one to back her up, and what she says is final. Anyway I digress. The TL gets $700 stipend, gets a higher line rate (about 1/2 cent more than a top MT) and has to produce 9000 lines or so per pay period. But doing the math 9000 lines + stipend is less than I make as an MT, so I went back to being an MT.
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