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When PC emails you with failed audit. SM - Frecklefart

Posted: May 19, 2015

Asking why you would make an obvious mistake, because the customer wants answers, what do you say? I am not sure how to answer this. It was an error, ergo a mistake, and not meant to sabotage the report intentionally. How would you respond to this?

I have had one of those before. - My response:

[ In Reply To ..]
"I made a mistake because mistakes sometimes happen. If the customer needs to be told something more than that, feel free to create something."

HaHa! That about sums it up. nm - Frecklefart

[ In Reply To ..]
Nm

just say this - sm

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I am a person. I am not a machine. Well, even machines dont have the accuracy we require, for the love of all that is holy, look at our ASR! I have been making more corrections than ever and yet somehow this is all my fault. Tell the client the audio sucks, and thats not my fault. Also, while your at it, tell them to hold the doctors to a 99.7% accuracy rate so that I can keep up my end of that deal.

Now, lets get to what you can do to help me not make these type of mistakes! How about we dont call for mandatory OT for 3 months straight. Also, how about you give me 2 accounts at the most, so I can easily keep track of stuff. Lastly, lets just get rid of this joke of an ASR program and let me type again. I would love nothing more than to make you happy, but its like how the old saying goes, "If the MT aint happy, aint no one happy!"

I don't even acknowledge the email - nm

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x

My stock answer - sm

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I definitely will slow down and make an extra effort to proofread in the future.

cause sometimes ya just gotta suck it up if you - want to keep your job. nm

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xx

I usually just never answer - Or I just say

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"Oops!"

Wow, I can't believe they do that - how about rubbing it in?

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I am with Nuance and even they don't do that. Perhaps because they just dock our pay when we make a mistake and it would be crazy for them to ask why we did it - well, because we want our pay docked, of course!

And the "customer wants answers" part? Really? The customer might make a fuss about mistakes, but I have worked in hospitals and even the nastiest doctor or administrator would not stoop to asking a question as silly and demeaning as "why did you make an obvious mistake?" Sheesh.

Their job is to deal with customers and come up - sm

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with some nonsense to placate them. That's not our job...

Errors - response

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I would respond ".. Guess what? I AM NOT A MACHINE or a robot, no matter what you think! I am a human; what do you expect?"

I got a call a few years ago about the - same thing

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Her initials were SHM. Some might remember that.

SHM: You made a critical error with the number for platelets. What do you think about that?!? (She really said that word for word because I couldn't believe how rude that was.)

Me: Well, I guess it depends on who the doctor was.

Then a long silence like she was waiting for me to say something else but I didn't. She was so rude! Nothing happened as far as I know. I'm certainly not suggesting you say that, though!

So, she's basically asking you why you made a typo? - sm

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What is wrong with these people?! And how much money do they get paid to waste everyone's time like that... Part of her job is to handle client complaints when they overreact over a typo.

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