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Christmas work volumes - A planner

Posted: Dec 23, 2013

Merry Christmas all! With this being the first official Christmas as Nuance and our scheduling procedures have changed, can anyone tell me what they've experienced with Christmas work volumes in the past or what you experineced on Thanksgiving? I'm scheduled but obviously would prefer to be with my family so I'm actually hoping for an OOW situation. Thank you!

We will probably be OOW. - Khaled

[ In Reply To ..]
This is the only job I've ever had where I've been expected to sit around and wait for work, and if none comes I'm expected to make up for it later. Well, sorry. That's not going to happen. If they don't have work for me on my shift, they've made a scheduling error and they should review their process. I work my scheduled hours and the rest is up to them.

I'm hoping to be OOW - A planner

[ In Reply To ..]
I've always been told that if OOW for 15 minutes I can clock out and leave for the reaminder of my shift. Most days I hang around but certainly not Christmas Day! Thanks for your reply!

Go by the handbook! - CurioustMT

[ In Reply To ..]
I've been here for a couple years now, so I've experienced this several times... and each time, there's been NO work on the system. I did have one Thanksgiving where we had some doctors making up for files they didn't dictate (almost all ESL docs)... but even that went quick.

I, however, was told just recently that if I run out, I'm to check in and possibly have another account assigned. Sorry, but BULL
I will not spend my holiday learning a new account, having all of my work sent to DSP to screw up my percentages, and then screw with my production for those measly hours! If there is work on that account, then they shouldn't have let so many people on that account off for the holiday!

I intend to follow what the handbook says:

OUT OF WORK (OOW)/NO STUDIES AVAILABLE (NSA)
There may be periods of time that you experience an out of work (OOW) or no studies available
(NSA) situation. When this occurs, you must follow the below steps:
1. Email your Manager or the covering Manager to inform him/her that you are OOW. In the
event that your account requires notification to your account loop (i.e.,
please use only the loop.
a. If you are assigned a secondary account, you should go into that account and begin
working rather than emailing your manager and waiting for an answer.
b. If you are assigned a secondary account and there is no work on that account, email
the manager immediately or utilize the secondary account loop for that account to
ensure that you are opened up to all eligible work on that account (sometimes it may
be just a setting adjustment).
2. Wait 15 minutes for work and/or a response from the manager.
a. If no work comes in and you do not receive a response the manager, log out and
indicate OOW on your time card in WebClock (in the comments section).
3. If you are able and want to flex your schedule to work at another time/day, request
approval from your manager. Please note that you are not required to flex your
schedule.
4. You are not required to use PTO time for OOW situations, but may choose to do so.
5. OOW situations do not affect your minimum hour requirement for benefit eligibility if you
report OOW on your time card. You must inform your manager of the OOW situation at
the time of the occurrence.

RE: #4 - by law, they have to pay minimum wage for OOW hours scheduled. - mt2

[ In Reply To ..]
If they don't, call the Labor Board.

I do NOT MUP out of my schedule.

So they are not allowed to demand that we flex? - Is that what I am seeing?

[ In Reply To ..]
Because I had NJA on Thanksgiving, so my hours were short. My supervisor said I had to make up that time another day.

OOW, but.... - Craig

[ In Reply To ..]
You may be OOW, but, you will still have to babysit your computer IN CASE some work comes through - as per your schedule, unfortunately.

OOW,but I've been told a different story - A planner

[ In Reply To ..]
I've always been told by my ROM or whatever their title is this week that if there is no work after 15 minutes I can log out and be done for the shift. But, of course, if I leave I earn nada. On Christmas day, that is perfectly fine with me. I've had enough of all this Nuance BS so I'm spending the day with my family and I'm not going to apologize to my ROM who is on yet another PTO.

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