Webmedx - hidden charges in Health Spending Account - no communication as usual

Today I get the paperwork from the HSA that we had the option to join for the new insurance.  Included is a bunch of tasks they want us to hurry up and do (which we cannot do since they have not given us insurance cards and their website won't let us register without numbers off the card).  Also included is an "account fee and rate schedule".  They get to charge us $15 to set up the account and $2.95 every month thereafter.  They say this "may" be paid by our employer (yeah, like they "may" contribute to our 401k and never do!).

I am furious that these charges were never even HINTED at during their uncoordinated, confusion ridden, rushed benefits sign up period.  They gave us neither enough time or enough information to make informed choices.  Now those of us who opted for this are locked into the amount we calculated to contribute for an entire year.  It would have been VERY HELPFUL to be shown a fee schedule BEFORE we were forced to make a decision so we could have adjusted our contributions accordingly (or chosen not to pay a bank $3 a month for something that used to be free with traditional medical spending accounts).

Again, the communication ball was dropped.  It feels like Webmedx is dedicated to finding ways of causing their MTs to lose money - but selling us a product with hidden costs is a new low.  For SHAME!