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Nuance ad says 90% of US hospitals. sm. - You can run, but you cannot hide.


Posted: Jul 10, 2012

Has anyone looked at the latest Nuance ad on the Job Seeker's Board?  Note, this ad claims they now have 90% of the hospitals in the US as customers.  90%! I wonder if this is correct.

 

They may have US hospitals, but they have offshore transcriptionists and editors - Anon

[ In Reply To ..]
Funny, they have 90% of the hospitals, but everyone on the 2 accounts I'm on is waiting for the next job to drop so we'll have some work. The first account I was on was promised to be a great editing account, but right as it transitioned from transcription to editing, they made the docs self-edit ALL REPORTS. We're being used. I hope they go bankrupt.

Another good reason to give proper notice - when quitting. :) NM

[ In Reply To ..]
x

LOL - No way

[ In Reply To ..]
I won't give them notice. I've never really taken a full vacation with Nuance and I am waiting on an answer from a job I applied for. Because I had to use up my PTO for their lousy "out of work" situations which is not fair, I need this vacation to clear my head before I start another one. So, they will not be getting a notice from me.

Good for you!!! I didn't give notice either. - mt

[ In Reply To ..]
Don't plan on it. I have no respect for a company who treats their employees like Nuance. So.....if they end up owning 100% of MT companies, then I'll work at MickeyD's.

They may be just software customers, not necessarily - production customers, too

[ In Reply To ..]
I know a large teaching hospital in my area uses Nuance software but has their own inhouse/at home MTs.

That type of thing certainly has to be included in their 90% calculations.

Having 90% and keeping them are two different things. - I have a feeling many Transcend accts will be gone

[ In Reply To ..]
now that Nuance is in the picture. There's a reason Nuance didn't have them in the first place I think.

I lost 4 of my accounts to M*Modal from Nuance..nm - anon

[ In Reply To ..]
nm

Which is hilarious - anon

[ In Reply To ..]
becuase MM has a horrific reputation. My in-house position went to MM and the reports are a joke (I know this as I work for a physician's office and we get copies of op notes and such, which are full of ridiculous mistakes, I am guessing Indian MTs).

All the hospitals care about is $$$. I am just surprised MM could undercut Nuance.


Nuance and 90% claim - mt

[ In Reply To ..]

What they say is that with the acquistion of Transcend, they have expanded their customer base to 90 percent of the hospitals in the U.S., not that they have 90% of the hospitals as customers.  What they actually mean, but stated very poorly, is that they now have more medium-to-large hospitals as clients, and medium-to-large hospitals comprise 90% of the hospitals in the United States.  Chalk it up to public relations creativity with the language that borders on outright misleading.

You should be a lawyer - anon

[ In Reply To ..]
I mean that in a good way. I've gone back to school to get my UG degree and plan on going to law school. I'm currently studying for the LSAT. One of the most important things is to always parse every word because sometimes it's just one word (in this case, "base"), that can completely change the meaning of sentence. Here, as you point out, "customer base" means the number of possible hospitals they could possibly acquire as accounts - not actual current accounts.



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