A community of 30,000 US Transcriptionist serving Medical Transcription Industry
What Do Hospitals Deem Important? - EyeOpener
Posted: Oct 06, 2012
My friend works for a local hospital that I used to work for. That institution just recently outsourced their MT department to Nuance.
The hospital has hired a "Life Coach" to direct their "Learning and Development" department. They have announced that the L&D section will be "massively expanding" in the near future. Their mission is to come up with new worthless slogans (like they one they had in place when I worked there) to put on posters plastered all over the hospital to make everyone believe that they "care" about patients and "care" about quality. The managers themselves will NOT even follow their own guidelines! None did during the years I was there...
They will also conduct classes for the employees, during which they will hand out expensive, slick printed materials and some silly pin or water bottle with the slogan and logo printed on it. Talk about wasted money! It is nothing but touchy, feely, nebulous "rah rah" stuff that amounts to basically NOTHING. I know because I have been there, done that, and sold the T-shirt!
So, to review:
* Hospitals don't give a crap about the quality of the medical transcription that will be going into patients' charts. (It's not like we didn't already know that....) That's why they won't pay in-house American MTs a decent rate/wage but will happily outsource to a company that then offshores to India.
* Hospitals will blow money willy nilly on silly, worthless crap to give the APPEARANCE that they "care" about quality and their patients.
All style, NO substance.
And the beat goes on....
Yeah, no surprise here and eyes have been open a LONG time. - This is nothing new, sadly. nm
[ In Reply To ..]x
How else to drum up business than an advertising - campaign? No need for disdain. NM
[ In Reply To ..]x
how about a reputation for good, quality care? nm - ann
[ In Reply To ..]nm
word of mouth is not enough. you sit around - talking hospital experiences? not me
[ In Reply To ..]They are a business and have every right to advertise in any way shape or form they wish to the degree they are budgeted. Get real. I worked for Banner Health - they are excellent - and all facilities advertise. McDonalds has a pretty good reputation, so does Burger King, etc., yet they sink millions into advertising. So?? Really doubt they cut departments to come up with money.
Better things to complain and get all tizzied about.
Cancer. There's one.
LOL! They don't cut depts. to save money? - EyeOpener
[ In Reply To ..]This sentence you wrote is hysterically funny!
"Really doubt they cut departments to come up with money."
Ever hear of layoffs? Ever hear of the "ax man" or "ax woman" whose job it is to cut, cut, cut to save money!?
Not arguing with you, and you are not getting me. - had enough of this.. NM
[ In Reply To ..]~~
It's called "conceding the point." - EyeOpener
[ In Reply To ..]Those with debate skills (and class) concede a point when proven wrong. Clearly you are not and do not.
it's called bored, honey. Not interested. Everybody has one you know. - Leaving for work. waving bye SM
[ In Reply To ..]Opinion, that is. I stated mine. I'm not here to change yours.
Hire a bunch of bad drivers??? - nm
[ In Reply To ..]s
Clearly, you didn't understand the message. - EyeOpener
[ In Reply To ..]This is not any kind of "advertising campaign" because it is INTERNAL, for employees ONLY. It does not appear in any ads whatsoever, whether TV, print, radio, etc. Again, these are "rah rah" sessions for EMPLOYEES. Then the managers are HYPOCRITES because they DO NOT follow it themselves.
It is because Medicare and insurance now reimbursing accoring to quality, not that they care - just me #1
[ In Reply To ..]Read the new insurance laws and Medicare reimbursement. Actually, private insurance has been doing this for a while, and Medicare is just starting this---reimbursements based upon patient feedback/quality care and also deducting payments for patients readmitted within 30 days, which now they will be fined for. You seriously do not think they care? It is all about the money...
Huh? - EyeOpener
[ In Reply To ..]What you wrote here makes no sense:
"You seriously do not think they care? It is all about the money... "
OF COURSE it's all about the money; that was the point of my post!
"reimbursements based upon patient feedback/quality care and also deducting payments for patients readmitted within 30 days, which now they will be fined for. "
Last time I checked, most patients never see their medical records. So what do "patient feedback" ratings have to do with the quality of the transcription that is in their charts? The answer is NOTHING.
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