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major error, blank? - anon

Posted: Aug 19, 2011

This just tops of my bad day. I get on to check previous reports from yesterday and see 1 correction on 1 report out of all of them. QA filled in my blank, and the error category is "major" with subcategory "not applicable." Platform is Cornerstone. Since when is it a major error to leave a blank for something we aren't sure about? After listening, again, I still can't tell if it is the word QA put in or the word I thought it "might" be; hence, the blank.

I feel your pain - tired

[ In Reply To ..]
I know where you're coming from. I just got put on a new acct that they are doing 100% QA on because apparently it just came back from India and the hospital wasn't happy with the quality. There is no consistecy in the feedback from QA - and I finally gave up caring because the things they are picking at are trivial. It makes for a long day when you know someone is reading every one of your jobs - so much of these little things just come down to personal style. In your case, there's no way you should get marked with a major error if you left the blank - obviously if you knew what they were saying..... you would have typed it.

exactly, so fed up - ready to quit, nm

[ In Reply To ..]
nm

Better to leave a blank... - hmmm

[ In Reply To ..]
than to guess what they're saying and guess wrong. I don't know what QA is thinking by dinging you for leaving a blank.

Bad apple MMEs - MME

[ In Reply To ..]
There are some QA/MMEs that really don't have a clue because either they are inexperienced at being an MT and by luck passed the test, or they have old ways and they haven't looked at the BOS2 or DQS standards. Personally, if I can't copy/paste the exact rule and where I found it into the comment section, I don't mess with it. If its an incorrect medical term I leave a definition. For incorrect abbreviations, in the comments I leave the expanded form of what I changed it to. Of course, there are some I don't leave a comment for, because its a typo (on/no) or it was an extra couple words from ASR that weren't taken out ("The patient the patient was"), etc.

My goal as an MME is to make it so that the MT/ME passes their audit when it comes around by helping them learn rules that the auditors go by that are new or are silly and easy to forget.

As an MME, we do 75% transcribing/ASR work and we are audited just the same. If a 100% QA job is audited or caught by the client, our head rolls with the MT's for not catching it.

When I was an MT/ME for 9 years, I was dinged inconsistently also and I would look up the rule in the BOS and let my CCM know I was correct. Whether anything was done about it, probably not, but if I knew I was correct, the QA correction didn't bother me because they can tell who does what.

When I became and MME I told my CCM to let me know of any complaints against me so that I can know if I was making a mistake.

Unfortunately, leaving comments costs me money and with it being so impersonal, they may come across as short or mean (they are certainly not), and there are some MTs that don't even check their feedback. However, it is a good way to cover my pattoot when my correction is questioned.

tired - tired

[ In Reply To ..]
Seriously, I had an MME change Alzheimer dementia to Alzheimer's dementia - how long have we had this drilled in our heads to drop the 's. I had another change hemoglobin 10.0 to 10 and said not to use the trailing zero - that only applies to medications. I had one dictator who wanted his report set up a certain why and the MME changed it and I just feel like I don't know what they want anymore.

Let CCM know of MME - MME

[ In Reply To ..]
Everything you said you were doing correctly. I actually copy/paste the trailing zero rule quite frequently. Everything you need to know is in the BOS2 or DQS Standards. Unfortunately, some MMEs never look.

As long as you are sure you are correct, you have nothing to worry about. Let your CCM know about this MME and hopefully she will educate them on the proper standards.

It is irritating but really don't worry about it - exQA

[ In Reply To ..]
They are all correct. Don't worry, try to blow it off, and/or just email your CCM. The MME pay was cut by 1/2 per paycheck at least with the Spheris change, then when they started "first time wrong" -- they get hardly any QA work now. A lot of these QA people are old time 20+ year people who can't transcribe anymore (hands/arms are shot) and they are just trying to hang on waiting for retirement to get the heck out of here. All the younger ones got the clue and left MQ a long time ago.

They probably accidentally chose the wrong - reason.

[ In Reply To ..]
It is extremely easy to do if you aren't observant as it is just 1 key (m) and that key shares the alt key (alt+m) with leaving a comment or not. This is all the more evident from the not applicable subcategory. QA/MME need to go faster than they'd like to make minimum wage also. If no reason was given, it was just a finger slip. QA/MMEs aren't to be using anything but the general "QA Feedback" category.

that makes sense-sm - anon

[ In Reply To ..]
I feel better about it now that you mentioned that. I've had that happen a couple other times where I was right to leave a blank and it was counted as a major error, yet the subcategory didn't correspond. I wasn't scored on the reports either, so it must have been an MME? Anyhow, I'm still ready to quit. I just feel like I'm hating being an MT. I used to LOVE my job. Now, its all I can do to stay awake while working. I have to get up every few minutes and walk around to energize myself. It's not healthy to be stuck at a computer desk for 8 hours a day (usually longer....), not mention everything has changed so much.

I had the same thing happen to me. - mom2huskies

[ In Reply To ..]
The report happened to be a 30 minute ESL report. I ended up with a major error because I left a blank. It is better to leave a blank than guess.

Major errors - mecmt

[ In Reply To ..]
I had read in their regulations for blanks..etc... that if you leave a blank but QA can hear it and fills the blank it is a major error..to me that is just crap..I can have 4 other people in the OLC group listen and no one will get it but QA fills it (ya not sure if they are even right) and it is a major error..I did quit..not for this reason but it was one of the reasons

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