A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Major error suggestion. See what happens - noname

Posted: Jul 31, 2013

Keep track of every job you send to QA with blanks or other. Compare job numbers to those jobs that come back with major errors. Want to bet that most of those jobs we have a hard time with are the very same jobs that we are getting marked down for? Most likely the very blank or the very problem we had is what the major error is for.

RE Major Error - zzluckylady

[ In Reply To ..]
That is exactly what happened to me today and yesterday. I thought I could no longer be surprised by Nuance, indeed I was wrong.

I have no doubt - PT

[ In Reply To ..]
What we hear in difficult dictations can be different from what QA hears. I've gotten reports back from QA where I left a blank and they have inserted something that simply was not decipherable, so they obviously guessed. Guessing is not okay.

Depends on the QA... - Des

[ In Reply To ..]
Is the QA being done by Nuance, or is the QA being done by the client by an in-house MT?

Some clients still have in-house MTs and they outsource their overflow to MTSOs. Sometimes Nuance QA can't figure out the blank but the in-house MTs can because they know the dictators so well they can just about read their minds at this point. I've been on both sides of this fence, and when I know a dictator that well, it's not guessing.

Hummmm . . . . - Using insider knowledge

[ In Reply To ..]
to penalize MTs--that's a stacked deck if I ever saw one! Rigged for sure!

What? - Des

[ In Reply To ..]
From what I posted, how did you conclude "using insider knowledge to penalize MTs" or that it's a "stacked deck" or "rigged?"

I don't see how your comment has anything to do with my post. I was simply stating a fact, but you're screaming conspiracy.

Let me explain - what I meant

[ In Reply To ..]
I think we might be viewing this through 2 different filters. I am thinking of the many instances I have encountered where QA apparently heard something that was impossible to hear on my end as verified through re-listening to the archived recording. That was puzzling at the most in the environment where they were not deducting for blanks. But when they started deducting for blanks that they can hear for some reason or "know" what was said and I can't but "should be able to" somehow, and those deductions cause me to lose my bonus, then I'm going to call it a rigged game, a stacked deck, if this is going on the way you described. Now if it is done just because of incompetence on the part of the designers of this system of rewards and punishments, then it is just that--a result of bumbling incompetence. But if they purposefully have set things up that way to minimize the amount of bonus money they have to pay, then, yes, that would be a consipiracy to deprive me of my earned income under their own rules that they presented to me when I was hired. Only the suits know which is the case. Either way, I am unfairly knocked out of my bonus.

Your point is valid, and I respect it, but it still has nothing to do with my post. - Des

[ In Reply To ..]
My post was regarding the accusation of "guessing" by the QAs/QCs. It had nothing to do with bonuses.

I do thank you, though, for the clarification.

Similar Messages:

Jul 29, 2013

Thought I was going to make it through today with no Major error but no such luck. I typed "There are" and they heard "The" Trust me either way the sentence says the same thing and in no way changes the meaning of the sentence so I get dinged a major error for this. I really hope these quality people get good bonuses for these type things. Just another major error to add to my very long list. More in the last 2 weeks then in my entire career of being a transcription ...

Jun 11, 2014

.....for missing a pronoun at the begininng of a sentence... Symptoms started instead of His symptoms started....major error? I think not. Minus 1.0 whole point for me! There is no consistency in the grading of reports. And again I say, this is a subjective error...someone heard it, I did not and it does not matter anyway. Doctors do not dictate complete sentences all the time. Not to mention the fact that this NP dictator is ALL over the place...go back here, change ...

Jun 23, 2014

These FIESA fiends gave me a major error for leaving out the word "includes" after a header. It's all I can do to do this job these days with my son seriously ill. The last thing I need is this incessant nit-picking. ...

Aug 04, 2014

radiology. Electrocardiogram shows a sinus mechanism, right bundle branch block. The rate is radiology. She had electrocardiogramshows a sinus mechanism, right bundle branch block. The rate is ?????? From the BS doctor (those are his initials) who is a horrible ESL dictator that I spend a lot of time straight typing--waste of my time. ...

Feb 24, 2015

Need advice, should I even bother? VR transcribed patient is a 9-1/2-year old xxxx. Got major error and corrected to 9-year and 7-month-old xxxx. Is that truly a major error??? Of course it was on short report so completely screwed my percentage, so frustrating and irritating. Let me know what you think guys? ...

Aug 19, 2011

This just tops of my bad day. I get on to check previous reports from yesterday and see 1 correction on 1 report out of all of them. QA filled in my blank, and the error category is "major" with subcategory "not applicable." Platform is Cornerstone. Since when is it a major error to leave a blank for something we aren't sure about? After listening, again, I still can't tell if it is the word QA put in or the word I thought it "might" be; hence, the blank.& ...

Aug 04, 2013

Just got my first FIESA (actually 2) major errors within minutes of each other. Now I feel like I'm part of the club. Anyone know how much bonus $$ they get for making stuff up? Needless to say, I did not commit the errors they "found" as I keep notes on dictations that I have questions about or problems with. How insulting this all is. ...

Nov 08, 2013

So I check FIESA this morning and they give me a MAJOR error for typing "and" instead of "on" on a very poor quality recording... As in..."we will need to see on whether we need to check" and I put ....." we will need to see and whether we need to check" I told my acct manager - I said really that warrants a MAJOR error - she replies Yes, really............ I have THE WORST account manager in the company - she NEVER EVER EVER sticks up for me.. maybe she hates me - f ...

Mar 18, 2014

I get notices of major errors and don't see anything about what constitutes a major error. It sounds subjective to me! I'm more than fed up with this punitive grading system. ...

Jan 21, 2015

This dictator was the WORST of the WORST too! I bet if I were ABLE to go back and listen I'd still hear 83 or at least not be able to tell the difference. AND ANYWAY....How in the h-e--- is getting the patient's age off by one lousy year (esp at that age--might be different if it were a child)..... So, but for that "major error" on the report I would have gotten 100%....no other errors. Instead I failed (psfssst!) and get under 99%. Really? I r ...

Jul 31, 2013

Is every error, both real or fabricated, a major error now? Are there no levels of error any longer? Seems that EVERYTHING under the sun that can be made up is a major freakin' error. I would swear that I did not even make any of these and that these are fabricated. WTH? ...

Feb 14, 2013

This is a new one to me and laughable honestly. I thought we were to spell phoenetically a doctor's name in the text if we cannot find it or verify it. So this is what I did as usual and got a MAJOR CRITICAL ERROR for putting the wrong doc name??? WTH. Seems like they are grasping at straws now. What's the deal? We are to be mind readers now and get these names exact every time even when they don't spell, we can't find, etc. etc. Nuance just makes itself look ridiculous ...

Jun 13, 2014

I put, ".....half normal saline to given in..." Should be, "....half normal saline to be given in...." Got a MAJOR error....1.0 point. I cannot be the only one this happens to! ...

Jan 22, 2015

I had a horrible dictation, could barely hear and therefore, according to the auditor, I missed where he said "white" female and left it out. They marked it as 1.0 major error and gave me a percentage of 95 percent! Cannot wait to find another job more fun and certainly more rewarding!!! ...

Nov 22, 2014

Patient's age was off by one year, not sure if that is what he dictated or I didn't catch his error or if what VR put and I didn't catch it. In any event, the fact that the patient's age was incorrect by one year is a MAJOR error. ...

Sep 11, 2010

Cannot get the voice to download all the way causing me to not finish report completely. ...

Feb 14, 2015

Okay, let's sum it up: 1. Imedx hid information on losing more than one account for months, this is a fact. 2. Number one above is confirmed by Imedx having an acct going to EPIC, and a few days later 3 accounts that we "do not have access to anymore" as stated by manager. 3. Number two above did not say we lost, or Nuance took back, etc., just "no access." 4. In other words, work shifted to cheaper folks, we get that. 5. Lack of any emails in 2 weeks regarding what is going on is abso ...

Apr 12, 2010

The MTSOs DO come this board --I was termiated today as an IC and employer mentioned piosts here -- I have NEVER posted company name on here and to those before -do not send a referance to RE: someone posted on your company -- I may have posted but made it VERY cllear, we are NOT hiiring for the future, read and learn ...

Nov 22, 2010

I want to make a suggestion to the MTs out there who are looking for work. Rather than possibly posting on the Jobs Wanted board, post your resume on the Resume Bank. I received a call a week ago Saturday from a company looking for MTs -- they have not posted openings here on MT Stars or on the other board, but they are looking. I know this because I spoke today with the person that hired me. He (as the company rep, mentioned that when he goes to the Resume Board), there ...

Jan 04, 2012

It would be great if we could post comments and get responses back via Instant Message. I just recently started using the word board, but I don't think that is available. If it is, please let me know. That would be wonderful!! ...

Apr 12, 2012

Anyone have a suggestion of a shortcut for L5-S1, L3-L4, C numbers and T numbers? Have a tough time typing letters and getting the hyphen in and I have to think too hard and get out of my rhythm trying to do these levels for some reason. I use autocorrect. Thanks ...

Jul 12, 2011

How about a new board for living frugally in these times? It seems like it would be very popular and helpful to all of us. ...

Jul 19, 2011

How about this? For holiday coverage, why not schedule 4-hour shifts instead of 8-hour shifts with hardly anything to do? For example, why not have some MTs commit to the following shifts: 7am-11am 11am-3pm 3pm-7pm 7pm-11pm 11pm-3am 3am-4am I think the MTs would like that idea. They could spend time with family/friends on the holidays without being on call and having to check their queue every 15 minutes or so for some work. They commit and work for 4 hours and are done. I've worked ...

Jan 08, 2013

Cheap, cheap, cheap. You should pay your peeps. You could tell the clients NTS cannot keep up with work because people are jumping ship like rats from a hot fire. Perhaps management (upper, way upper I mean) could explain instead of the TLs having to do it, that they needed so much money to take to the bank they had to cut the pay of all their employees, now they have green, not as speedy, uninitiated MTs doing the work. Most of the good ones have fled the scene. And here's another rant: ...

Apr 16, 2013

Everyone should make a habit of getting a letter of reference from CURRENT employers even before you are actually looking for another job. All you have to say is that you are updating your resume and want to be sure you have current letters of reference attached as well. It doesn't matter if you are working as an "employee", if they are happy with you and with your work, they should have no problem giving this to you. If you are an "IC", it should be even easier since you ...

Jun 20, 2013

This is how we got paid at a major department store when I was a hairdresser: Guaranteed minimum wage for hours worked. If our production exceeded minimum wage we were paid a percentage of that production on top of the minimum wage, usually 40%. I would love to have MTs guaranteed at least a minimum wage for hours worked (or waiting to work) and anything we produce that exceeds that wage should be paid at the customary cpl. This would encourage higher production, benefitting th ...

Mar 11, 2014

Some of you don't need me to tell you this, but others might benefit from this advice. Reading through the posts on this coding training, I am seeing some legitimate questions and concerns, but also some that are so off the wall that they are either the product of the world's worst paranoid or someone who is intentionally trying to discourage you. The content and tone is a lot like some of the negativity that gets posted on the coding board every time some one asks about coding ...

Dec 29, 2014

You know that's your aim anyway. That way you can save money on all the middlemen and enforcers, i.e. you can stop making good QA/QC people into inquisitors. If you want to offer a true bonus, just let everyone know they will make 7 c/l, THEN offer incentives, that way at least we know we can expect the base salary and the bonus will truly be a bonus, not a penalty. There are a lot of companies that only pay that 7 cents per line, who have QA staff who are there to actually guide the MT a ...

Jun 19, 2015

Hi, can anyone tell me if Autocorrect has a suggestion box that stays open while you type? I had been using Shorthand for 8 years and then just got a new job where they won't allow us to use anything but Autocorrect. It is their computer, a Thin Client, which does not allow you to upload anything. With Shorthand and Instant Text a suggestion box pops up showing you all the possible shortcuts and I can see in Autocorrect where you can type in your shortcut and the expansion that it repres ...

Sep 02, 2010

I have tried to explain to manager that the program is slow, and does not seem to ever correct a lot of "normal" dictation, so I have come here to ask a question of you. I feel that we are not getting enough keystroke count for these jobs. I have had lengthy jobs with small actual counts because of all the repairing (MEing), and pickiing up of nearby conversations, using markers judiciously as requested. None of these markers are included in the count that I can see, but they a ...