A community of 30,000 US Transcriptionist serving Medical Transcription Industry

email from IT dept at Imedx - say what?

Posted: Dec 02, 2014

I just love emails from IT department at imedx. It is like solving a puzzle to figure out what they are trying to communicate. More fun and sparkle added to my day! Message to Imedx: Hire 1 English as first language IT person to commicate with your US employees. Just fuels my belief that despite what I have been told, you have NO intention of keeping me on as an employee long-term. This is just common sense, which in my opinion most of your decisions so far seem to be greatly lacking!

P.S. Sure do miss the tech guys at Transtech. :(

Perhaps learning Hindi-Urdu would be our - next career move?

[ In Reply To ..]
xx

We better learn something - and quick. - What language is this?

[ In Reply To ..]
nm

I just wish - gonesoon

[ In Reply To ..]
they would make up their minds what procedures we are to follow. and let's get to the point, instead of giving us a "commercial?" Isn't this the 4th time they've changed it? and I'm still not getting e-mails sent out by imedx, I get them from everyone else, but not their IT people. I keep telling myself to stay positive and be thankful I have a job, but really.... it's getting to the point I can't use my computer for my own use, because they've always got something going on in the background that either slows it down or doesn't want me to shut it down. Thank God for chocolate.

I removed their virus program. - Just call me James Dean.

[ In Reply To ..]

I gave it two weeks and it crashed my brand new, very expensive PC. I had already paid a year in advance for a very good virus program, so after they had verified I had their program on my PC, I uninstalled it and reinstalled the program that I had purchased.

I'm extremely picky about my PC. I saved up for a long time to get the monster computer I did this year, and in a matter of days, their virus program had brought my PC to a complete halt. Screw them. They can sue me. This is MY computer, not theirs. I hate these people.

Email message - TTMT

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Did you ask a question or did a group EMail go out that I didn't get??? The leads I work under are still all using the TT Email...IMedX still has not been able to set up our groups on their program!! I find it hysterical. If they ditch us, how on earth are they going to keep accounts in the US???

I got an email from my account manager today - say what?

[ In Reply To ..]
She sent it to all her primary MTs "in case we didn't receive it." My immediate thought was of course I didn't receive it. It was from the VP of global IT operations and support talking about a change in procedure for IT support.

I am just baffled and dismayed at the disorganization of Imedx. I just want the whole big picture to make sense and it doesn't. I find myself wondering if they have grown so fast that they don't have the infrastructure to adequately handle everything. Most of all it feels like they are new at this and working out the kinks, making constant adjustments as they go. But that doesn't make sense either because they have acquired many other companies before their acquisition of Transtech. They just don't seem to know what they are doing.

agreed - me

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For all their time spent acquiring other companies, they sure don't seem organized enough. Wonder if the other companies are having the same issues we are. There shouldn't be any bugs to work out of any part of the system at this point. Just tell everybody to hook up to "whatever" & it runs like clockwork. Shouldn't be this hard. The quality seems almost elementary... not something I'd expect from a "major" company. TT's system was much neater, much easier, much faster, etc, etc.

Yes! It's like this is iMedX's first rodeo! - I expected a lot more ...

[ In Reply To ..]

I agree totally - it's like this is their first takeover and they've never used these programs before. Here's my question... if they have Word/Office on their PCs over there in camel-ville, and they would have to in order to work our accounts... then they would also have access to Outlook, right? If they really knew what they were doing, they could easily have come up with an email program that feeds through Outlook, like our old TTMS emails did. This makes no sense to me at all... until I had this thought... it's a paranoid, conspiracy-theory thought, but I think it's a valid one.

"Let's make it so difficult for the stateside MTs to work and get critical information so that they eventually start dropping like flies, thus saving us the trouble of getting rid of them in other devious ways. Let's give them a virus program that's really a virus - and watch them all fail. Let's take over their company, but we won't bother to find people within our company who can communicate in their language. Let's do all this, hope like hell everyone quits, and then we'll just dump the leftovers in a few months, according to plan."

Just my two cents.

You and me both! (sm) - nm

[ In Reply To ..]
Consider yourself "lucky" you even got that antiquated email to work.

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