A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Another Imedx question - regarding email (sm) - Is there an alert?

Posted: Nov 23, 2014

How do we know if we have emails from them? Even if we keep it open, are we supposed to check it every 5 minutes?

Imedx question - Alert

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You need to refresh in order to get new mail, (that is under view). There is a way to set up alerts under options.

email - TTmt

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The new email doesn't seem to give alerts. Just check it now & then. My biggest problem is that I forget to open it at all. It's often a couple of days before I open it. Most of the time there's nothing new to read. I guess that may change starting tomorrow. Will see.

Do you notice that time of Emails sent are in India time? - TT MT

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I notice that if I get an Email from our staff during the day, it will say 2 a.m. or whatever so guessing India time zone....kind of confusing

You can change the time, go into options and change time zone - nm

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.

There is no time zone listed anywhere in options? - Please advise

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xx

You're doing better than me. I don't even know - where Options is.

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nm

Found options. Duh. I guess this would mean (sm) - Dumbo

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that we have to leave the email open at all times in order to get the alerts? It seems to slow my computer. I hate to have to do that, but I guess if I have to I will. It would be nice to get some instructions on how to set it up, but, as they said in the Wizard of Oz, Dorothy, you're not at TT anymore. Sigh.

It slows mine - as well.

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And does time out from time to time. I just close and log in again a few times throughout the day to make sure I'm not missing anything. There is a sound notification at the bottom of the list when you choose the notification section in options. I just did it for the first time to see if today I will get a notification of new email, if I ever get an email in there. Good luck!

had to go back and find it again myself - lol - go to options, then

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personal, then about halfway down the page there is a timezone option

Time Zone - ColtsFan

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Thank you!

For alerts, you need JavaScript. I thought that was - incompatible with Editscript.(sm)

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I give up. I'll just check it occasionally until told otherwise.

Email - NCaMT

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Are any of you receiving email at your Imedx account now? Since requesting to be changed to the US group instead of India, I haven't received any email.

I havent either. I asked and was told - sm - StillHere

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Just that the loop hasn't been used yet or is not really set up yet but will be soon and to not worry that we are not getting emails and just to verify that yours works both to send and receive. I think none of us is getting a US loop feed yet. We should post if we start though, just to let everyone know we are receiving some? Reassuring? :)

Sort of. At least we have each other! - me

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nm

I have to say AD was the BEST tech person ever (sm) - Well-deserved praise

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and I will miss him. He helped me so much, as I'm not a very computer literate person, and if he reads this board I want him to know that. I wonder if he is staying on.

YES! - Agree! Our tech was awesome...

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They were so supportive and absolutely patient with my computer illiteracy!

I want my old TT!

AD - TTmt

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As far as I know, he's still around, just works from home.

No, he was let go. CP works from home but doing "other stuff" for Imedx - :( He was the best one.

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NM

wow - TTmt

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I really wish they'd send word out when somebody we all kinda work with is let go or is gone for whatever reason. This sort of thing of wondering who's working and who's not is going to make me nuts. They pretend everything is fine, but it's far from it. I'd like to know exactly who remains working from the office. I'm trying to keep a decent mood, but it's getting harder. How did you find out he was let go? Did he tell you or did an email go out to just a few?

I agree. It adds to the unease. But I bet (sm) - Uneasy 2

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they are just trying to keep their jobs as long as possible, just like us. But still....I would have liked to say good bye to AD if he's really gone. He was my favorite - never failed to help me with anything. Curious if you know for sure.

IT and Imedx - No return calls

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I have put in help desk tickets and phone calls a week ago and still have not heard from Imedx IT. Someone else told me they have been waiting 3 weeks. This is not good.

Yikes. - Wondering.

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I've noticed several references to "calling" the helpdesk. I never received any such number. Is there a new protocol to "call" instead of just email and sending to "ticketing?" Gosh, we were so spoiled with AD and crew.

Any advice on this? I did get a call from them a week or so ago. It seemed more like a courtesy call. And definitely an Indian as I had difficulty understanding him.

This sounds a little unsettling.

email - TTmt

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I've just sent emails to them & today have gotten very fast response. I don't call them.

IT-IMedX - TTmt

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We were all emailed "Help phone #" a while ago. 404-418-0096 ext. #3 When I lost power, I called and asked them to get a message to Acct Care to notify them...was sort of like "Who's on First"... the "Help's answer: "I am not understanding this." Oh boy.

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