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When and what to POC people do? - sm

Posted: Jun 02, 2015

How do we know when we can go in and make up lost time if our TSM is off duty? Is this the function of the POC positions and if so how do we contact them? they on Spark? TIA

POC - Rushlover

[ In Reply To ..]
Who knows? Another one of Nuance's secrets.

Probably a good question for your TSM during - day hours but good luck getting a response

[ In Reply To ..]
I've had several TSMs here and they all consistently ignore emails.

POC monitor TAT and move MLS and QC around to keep TAT - POC

[ In Reply To ..]
The TSMs leave word as to whether there is help needed on accounts and which ones.

You need to make arrangements with your TSM to make up time during TSM's hours, other than the accounts the TSMs tell us help is needed on, we can't give out any other work.

Each POC team has an email address your TSM should have already given you.

My TSM works - bs

[ In Reply To ..]
pretty much the same shift I do, so it's impossible for me to make up time during her hours. She rarely communicates with us, have no idea who my POC team is, what their email address is, or anything. All I know is when I run OOW in my primary, there is never any work in my secondary or tertiary accounts either, been that way for nearly a year. Frustrating, and I'm praying that a job I recently interviewed for (out of MT!) comes through so I can sleep at night and actually budget to pay my bills!

I think he/she means to make the arrangements - for whenever during the TSMs scheduled

[ In Reply To ..]
shift, not to make up the actual work during the shift (although the way it was written sounded as you responded).

POC - defeated

[ In Reply To ..]
Key words here are "and QC" who it seems are being given MLS work while the MLS are told to keep hopping from one account to the other only to find there is no work anywhere. My TSM has never passed on POC email addresses. Neither did the one before her. It is quite apparent they are protecting you from being contacted by those of us who are sitting here waiting to earn a paycheck.

POC - sickened

[ In Reply To ..]
I'm pretty sure this is who called me last Friday night after 9:00 p.m. I didn't answer. She left a message, account was in trouble and my name was on "a list" to call for overtime. Ummm, not sure how my name got on that list, but hopefully it gets removed before she has the misfortune to call me again because I will answer next time. It won't be pretty.

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