A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Message sent to manager and TL - Southern belle


Posted: Aug 24, 2013

(Note, X's are put in place here to protect certain information, but the rest is what I wrote them). 

Dear *** and ***, 

A couple of days ago an e-mail was sent to everyone on (***) account reminding eveyone that we are to transcribe all dictators and if help is needed to send the reports to QC.  I have noticed that many times when I log on in the morning time to work that the only reports left on this account are the "less desirable" dictators, i.e. those who dictate consistently in noisy environments are on straight transcription.  I actually prefer the latter.  Anyway, I know that you have India come on every night to clean up the account as you've admitted this before. 

I'd like to call your attention that I checked the system before going to bed for 2 nights in a row and wrote down the following job #s (***) which I suspected would be avoided by India.  These were all close to the "top" on logging into be transcribed so they should have been done by them.  I also wronte down a couple of job #s following those of the same work type as a spot check. 

Sure enough, both yesterday and this morning when I logged in the "undesirable" work was left for us to do in the day shift but the "good stuff" was gone.  

I would expect you to reprimand the offshore teams the way you do the US based MTs for cherry picking around the bad dictators or those reports they want to avoid.  Do note that I am going to continue to monitor this and if it continues I will proceed moving up the chains of command in the company as this is not right to let them first off take away work from the US employees and then get to pick and choose -when we are told to not do that. 

I look forward to hearing your response.  

 

Email - Curious

[ In Reply To ..]
It will be interesting to read the reply, if you even get one. They already know this is going on as well as we do. I saw this on my primary account all the time too. Let us know if you hear anything.

**THUNDEROUS APPLAUSE - for the truth being told SM

[ In Reply To ..]
and for someone with the guts to tell it!!!

I assume this will be ignored, as seems to be the pattern by most of the managers, but please let us know how it turns out.

P.S. - Southern Belle

[ In Reply To ..]
Please excuse the typo's - the cat kept jumping on my keyboard as I was going through it/editing it to post here and I see he inserted an occasional extra letter in words! Silly kitty!

They (India) didn't do the work because - SM

[ In Reply To ..]
they aren't given it. It doesn't even go in their pool. They are only pooled for a certain number of dictators and a certain number of work types because they don't speak English, read English or write English. I have seen what comes out of India (believe it or don't, it's true). The reports I edited as a QC were deplorable. I told my TL at the time that I felt they had no business being in this line of work. The reply I got back was very honest. They get used to a few doctors and a few work types and that is who they are allowed to edit/type. The reports you are seeing left in the pool will probably never be touched by them. As unfair as it is and disgusting as well, you are going to be stuck with all the poor audio and everything else in the pool that stinks. You can write letters and make phone calls until you're blue in the face (and I'm glad you did because they need to be told, every single day, how bad it is for the MTs), but you will never ever get them to change a thing. I'm sorry, but it's true. Yes, it's true, there are plenty of people in India who speak excellent English and probably have grammar better than I do, but I never saw ANY evidence of that in the reports that I edited and, clearly, it is not a prerequisite to work for Nuance-India.

Great letter but.... - Small message

[ In Reply To ..]
just like the last poster...you can write until you are blue in the face because the higher ups DO NOT CARE. As long as that almighty dollar is going into THEIR pockets and the American MTs keep tolerating it, and we have American MTs that will leave those awful dictators in the pool to put on their co-workers, NOBODY CARES. This company does not care. So very sad but so very true.

Unfortunately it is the higher ups and not your - TSM or TL pushing the work to India

[ In Reply To ..]
I know you are frustrated, but really going up the chain is not going to accomplish anything except frustrate you more.

Here's the manager response.... - Southern Belle

[ In Reply To ..]
India was supposed to be doing this work. When they checked they were able to see that multiple team members in India had downloaded the reports and then dumped them back. The manager has sent them a firm "don't do that again" letter and copied senior management. This is an account that in the past has not allowed work to go offshores so the manager says if Nuance wants the work to go there at night they have to play fair or the client is going to make them stop. Actually in this case - I say "dump it back India! Come on, dump dump dump!"

hahahahahahahahahah!!!!!! - Good answer!!!!

[ In Reply To ..]
I wonder how many heads got together to make up THAT one. What a joke.


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