A community of 30,000 US Transcriptionist serving Medical Transcription Industry


If we are out of TAT do TSMs lose a bonus or something? - ss


Posted: Jan 25, 2015

Seems like when we have gotten out of TAT they authorize OT like crazy.  Or do we have penalties to customers for out of TAT work?

Nuance contracts for turnaround time and has to pay when it is not met. - Frog

[ In Reply To ..]
The TSMs are just the "tools" to make TAT happen. Who knows what incentives they get.

Bonus - Anon

[ In Reply To ..]
Additionally, it is also true that TSMs DO in fact receive bonuses based on TAT.

TAT - Schmuance

[ In Reply To ..]
Yes to both. A TSM will lose their bonus and there are penalties from the customer for being out of TAT. Seems odd to have any account go out of TAT when there is so much OOW. You would think this could be balanced out by these amazing upper managers at Nuance but that would take critical thinking skills:)


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