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Are the TSMs getting a bonus for being nasty? - NYMT

Posted: Jul 11, 2013

It seems that my TSM gets nastier and meaner every week! Maybe they offered her a new bonus plan?

What I don't understand... - anon

[ In Reply To ..]
The TSM is so important in regards to work morale and working situation. We all know that a good TSM (and good accounts) will make a much happier MT. Why does an MTSO keep TSMs who are so bad at what they do (i.e., communicating with their MTs)???? It's just good business sense to hire a good one.

What they should do is an anonymous survey regarding all present TSMs, learn how they deal with others, and fire those who have the most complaints.

Nasy TSM - NYMT

[ In Reply To ..]
Yes. I think they know we are screwed either way. It's not like we can complain to anyone about them. So they get to run the show and just blame the higher ups for any decision they make. What a joke they have become.

What I don't Understand - Nee-Nee

[ In Reply To ..]
I do not work for this company any longer, but my TSM was a source of the problem that I experienced with the company in general. She hardly ever got back to me on any question I had. We had daily conference calls when the account was brand new (mostly for the sake of the imports from the hospital account who were laid off) but it was near impossible to ask a question during the C-call due to the # of people asking questions and then the TSM hurrying the call along always saying she had another important call, blah, blah, blah. We are constantly told of her having "over 200 e-mails in her inbox every our" and trying to wade thru them. Well, what I say to that is tough luck, its your job! If I was getting paid by the hour to edit then I would gladly have put up with all the crap that I eventually found impossible to put up with at the 4 cpl rate they dished out. TSMs need to be held to a high standard just like we MTs and MSLs and QCs generally are, but unfortunately it does not appear to be the case.

Mine's quite nice, very competent, and tries to be helpful. - She is paid to implement management, tho.nm

[ In Reply To ..]
x

Lucky you. I have had 1 nice one out of 4 nasty TSMs. - Hostile work environment

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I think the nastiness has gone up a notch or 7 since the first of the year.

Wow. That's interesting. No excuse for them, but - maybe weak sisters are stressing and

[ In Reply To ..]
striking out, or they're justifying what they have to do by villifying their victims. Or perhaps the good people left, refusing to stay in these jobs and carry out these orders.

I mean, that is a VERY high number of bad supervisors.

agreed. had a problem with tsm last week and - now

[ In Reply To ..]
getting many many major error alerts on a daily basis whereas only maybe 1 or 2 every other week. Coincidence? I think not.

I have an excellent TSM.....sm - LoveMT

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I have not had a "bad" TSM as of yet (knock on wood). I have been working under my current TSM for probably about 2 years, and she is probably the MAIN reason that I haven't quit on the spot without even giving a notice. I have had so many days where I just want to throw my hands up in the air and say, "I GIVE UP! I CAN'T TAKE IT ANYMORE!", but I also have bills to pay, a disabled husband who can't work at all, 2 teenagers still at home, and haven't figured out quite yet how I'm going to manage working full time and going back to school full time (but I AM working on this last one feverishly!).

My TSM has been the ONE source of encouragement since Transcend was swallowed up by Nuance. I can't say a single negative thing about her, and I truly believe she is good at what she does because she too was an MT dealing with the same things we are dealing with. She may not transcribe/edit anymore, BUT she is able to put herself in our shoes, and I have noticed that she will go to bat for her team whenever possible in her position. That speaks volumes to me about her character overall.

I'm so glad to have a good TSM. Otherwise, this job would be so unbearable that I doubt I'd even be able to MAKE myself work every day. I'd probably have already just walked away from MT altogether and prayed to find ANYTHING that would meet the financial obligations that we can't make without my pay.

In the meantime, while I loathe having to work at this particular job every single time I have to sit in front of my computer, I'm actively trying to work out a plan to attend nursing classes at a local college AND work full time at MT until I can complete my schooling and obtain a job that doesn't have anything at all to do with MT or Nuance.

I'm not even close to retirement age (I'm 45), but I sincerely feel for those of you who are in your 60s, close to retiring, primary providers of your household, and the obstacles that you all face. I know that for some of you, health circumstances, your age, and many other things create obstacles that those of us who are younger may not be facing right now.

I wish all of us luck in whatever path we choose or have chosen to get out of this industry.

You are sooo lucky. I've had probably 4 or 5 - lost track of how many

[ In Reply To ..]
It's hard to build a good relationship with your supervisor when they keep switching all the time. Glad for you.

Whenever I am lucky enough to get mine on the - phone she it busy yelling at her kids and

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obviously not in the office. I have to compete with her attention and annoys me to no end. This is during normal business hours, not some odd time. The last time I finally gave up and just hung up. She probably could have cared less because I didn't even get a call back to see why we were "disconnected."

LMAO I think we have the same TSM. On top of yelling - at kids she talks 100 mph

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I always think why even bother answering the phone if her attention has to be divided in so many places? It's just plain rude.

Are the TSMs getting a bonus for being nasty? - Natasha North

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I think they must. I used to work for Transcend, which was taken over by Nuance. My boss was horrible. She had her little pets who quickly were promoted up the ladder, but anyone else she didn't trust, we didn't even get a gift card for Christmas. She ended up firing me after one of her pet QA people said I didn't meet the standards after 3 years of working for them. I never received any documentation of what that QA person found, though. Give a few idiots some power and watch out! I don't think there is anyone monitoring the way employees are being treated at these places.

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