A community of 30,000 US Transcriptionist serving Medical Transcription Industry

What exactly do the TSMs and TLs - do?

Posted: Mar 07, 2014

Anyone know what they do while the MLSs are pounding away on our keyboards day in and day out, besides send out ridiculous emails all the time?

They play Bingo! - NM

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NM

candy crush - solitaire

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Get their nails done, vacuum, lunch dates, shopping, catch a movie... they are hourly employees, right? Yup!

Mine plans dinner menus, - sm

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searches for recipes, emails recipes, describes recipes, gives us history lessons about recipes, uploads family photos, emails family photos, etc. In other words, she never has time to do her job. She has never said she'll work side by side us when we're busy. Actually, I don't think she's able to do that, and that is really a moot point anyway because there is NO WORK. She and her crafty COM have figured out a way to keep all of us from achieving the weekly bonus. That's apparently the new MO of Nuance. Keep us at minimum wage with no bonus. The new COM has screwed up everyone's profile and hired too many people. It has NEVER been this bad.

I know one who is a dog flipper on eBay. Buys - them cheap in the south, resells in the west. Disg

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n/m

What do they do - MTtiredofit

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IMHO, I can say from what I see on my end what they do NOT do...one thing they aren't doing is coordinating work flow properly. How they can get away with keeping OT open and allowing people to continue working the OT on the account when there is very little work and those that are scheduled to be on working are sending emails stating there is no work and they are being told to go work on another account. But then again, that would make our chances of receiving more lines better and less account specific errors because we wouldn't be flipping between account specifics with so many differences! Silly me :/

What they don't do - Anon

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To add to your above, what I notice they do not do IMHO is deal with the cherry pickers. Every single day, the same thing, no matter who many times it is brought to their attention. All they do is send out a general email telling everyone, not the ones responsible, but everyone, not to do that, that it isn't fair. We all know who has the ability to pick and choose way down the list....

What we do... - TSM

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We chase after the MLS who think it's a game to play hide and seek.
We monitor TAT and have to provide an explanation on why we failed to meet it and report on why each job lost TAT and where (MLS/QA).
We monitor FIesa and have to report why we're below benchmark goals.
We type when you don't show up and don't answer your phone.
We monitor LPH and report on why we're failing to meet it.
We're providing you with the tools you need for the above so we all can succeed.
We're answering emails and calls from you on account specs, jobs you need help deciphering, and whatever else you're having problems with.
Some of us take this job very seriously and spend 10-12 hour days trying to get it all done. I guarantee you're making more per hour than I am. I also don't get paid extra when I type.

I would like a TSM like you. - You sound helpful.

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Mine is not.

Used to have a TSM like this, but she went to - another platform. nm/nn

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nm

What you do - TSM

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Yeah right! How long is your nose, must be into next week by now.

What TSM's do - laughing

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And you obviously have time to hang around MTStars, a forum for medical transcriptionists.

Re: What We Do... - TSM - MTinLa

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I will say that my TSM and TLs do this exact same thing. They are amazing at what they do and are always there to help. I sometimes wonder if they ever sleep or eat. It all depends on which account/region you are in. Some are good and some are not so good. I have been lucky to wind up in good regions with amazing TSMs and TLs.

TMS and TL - cista

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They plan their next family vacation and what kind of pics they'll take to post on company email to remind their MTs that THEY haven't a vacation is ???

The good ones all leave. I used to have a good one. - nm

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They probably leave for the same reason the MTs and QCs leave.

They get new hires to quit - sm

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Seriously, she started hassling me before I even typed a report. Needless to say I'm staying where I am, LOL. Meglomania seesm to rampant ....

TSMs and TLs - anonymous

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I really take offense to your remarks. The TSMs and TLS (of which I am one) work very hard each and every day. There is not enough room here to list all of my duties, but some of them include answering stupid questions by lazy MTs who do not know their account specifics, are too lazy to look at them to find the answers, and are too lazy to search the internet for any blanks they may need to fill in. Before you judge us, walk a mile in our shoes. Saying that all TSMs and TLs play games or plan their vacations while you are pounding away is the same as me saying that all MLSs are lazy!

I take offense to you calling MTs lazy - OP

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I take offense to you calling MTs lazy. I also think you are replying to the wrong post. I am the OP and I did not say anything about TSMs and TLs playing games or planning vacations. The question I asked was what do they do all day besides send out ridiculous emails. I have no idea what the job duties are for either TSM or TL except what I have observed and that is why I asked. I thought answering a question related to account specifics was one of the duties. If it isn't, what are your duties? If you didn't realize, TSMs and TLs are always sending out emails about TAT, if we have to stop and search for something through 70+ pages of account specs for several minutes (yes, my primary has 70+ pages of specs), that could mean those precious reports are going to lose TAT in that time we are searching. We also get paid on production (do you know what that is like??) so we do not have time to waste searching through 70+ pages of nit picky account specs because that could mean our electricity gets shut off that month. We are far from lazy. We're just trying to do our job to the best of our ability and make it through one more month despite dwindling paychecks and poor working conditions.

Nuance was the most horrific place I ever worked - My TSM was evil

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I just had to chime in.

I actually went to MModal and it is like HEAVEN compared to Nuance. If that gives you a clue as to how bad Nuance is. I had 4 TSMs during my time there and only 1 of them was human. I wasn't lazy and the only time I emailed my TSM was to request a day of or a dispute and every time I was IGNORED.

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