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For those on Enterprise - when requesting a reversal

Posted: Apr 16, 2015

Is it just me, or is it quite arrogant for them to request the place in the audio when challenging?

Of course, QA/QC never say the audio place where the error is, just the error, and we just have to listen and try to find it.

So obviously their time is worth so much more than ours, not only do we have to spend our own time stomaching the nasty email, seeing the almost always overblown points on the errors, and then when challenging the persnickety little errors we also have to tell them the place in the audio? Not cool.

Enterprise reversal - sm

[ In Reply To ..]
Just sent a reversal yesterday, TM escalated it and so far no one has asked me for place marker on it. Hope not. Like you said, we spend enough time doing all these little unpaid functions as it is.

They actually request it on the form when - you request reversal

[ In Reply To ..]
I have done it in the past, but it has always struck me as rather ludicrous that THEY don't need to give us the place in the audio but we do.

It's the same error after all, not a whole new spot, so why, in addition to being forced to stomach this absolute garbage (whereby we actually help them reduce our pay by saying, yes, I made a mistake but please, sir, can you possibly downgrade it a little? - to be met most of the time with a flat nup), is it on us to tell them where the heck in the audio it is?

Down, blood pressure, down.

How do we determine where it is in the audio? I did not - think it was possible to listen again

[ In Reply To ..]
...on Enterprise. So how do we determine exactly at what point it occured?

You need to go back to the day of transcription - and find the report

[ In Reply To ..]
Then you look in "Versions" - not sure we all have the same setup with this, but that's what I do.

Then when you are looking at the report a little audio bar thing comes up at the top and you can foot pedal through it or just put your mouse in the audio bar to around about whereabouts you think the error is.

So much fun, isn't it? Just what you love to do, have your error thrown in your face and being forced to listen to it just in case, and realizing, well, heck, if I had known I was making a mistake I would not have made it, right?

Nothing like humiliation after humiliation. THEN you get to go back and accept your error (and your low pay because you deserve it apparently). Yup, you got me. I'm so dumb.

Oh gosh I hate the FIESA crap.

I don't believe that is possible on Enterprise, at least has not been for the - past several years. On which platform

[ In Reply To ..]
...are you working?

Enterprise, but I may be on an older version - nothing has changed for years

[ In Reply To ..]
Sometimes I wish I couldn't check - but there is the odd occasion I catch something they have erred on.

Versions has always been available to listen - sufferinginsilence

[ In Reply To ..]
to previous reports since Webmex. Are you saying now there is a new version of Enterprise? I'll have to look and see what mine is. It doesn't matter anyway because I never request a reversal - I don't have time to "re-grade" my reports to make sure they "graded" them right in the first place. I just don't care anymore.

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