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Enterprise platform - mumbles


Posted: Mar 15, 2013

Could someone help me understand how time is accumulated in Enterprise.  I clock into Webclock and then log into Enterprise.  Work my shift.  I can see the hours in Enterprise, let's say for the week 40 hours.   Then I log into Webclock and punch out and can see the hours there, let's say 39.50.    Then when the lines are uploaded to sign the time sheet, the enterprise hours are always different than what I can see in enterprise (usually lower than what is shown).  I know enterprise hours are supposed to be the time actively transcribing.  My account is allowed up to a 4 hour difference between enterprise and webclock (to cover looking up stuff, etc.)  But I can never see the number of hours that Enterrise says I have for the week that is put into the time sheet in Webclock to be signed. 

My TSM explained it all to me. - sm

[ In Reply To ..]
It will make more sense if your manager explains it to you rather than me trying to type it out here.


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