trouble accessing Enterprise 5?

I tried to go into Remedy just now to report a problem with a report. However, I could not access Remedy due to "unable to get childnotes....undefined" Thanks in advance! ...

I press F5 while in DQS to get the client profile to come up and it never loads. I have tried it on several different accounts now (seems I get a different one for every report). Just wondering if anyone else is having the same issue. ...

What is the url to access DocQScribe from another computer if I wanted to type from another location? ...

Is there a way to access other reports on a patient to view their previous medications and diagnoses when you can barely understand the dictating doctor? I keep asking my supervisor, but I get the feeling I'm getting the run-around and I don't know why. If there is no such function, or I'm not allowed to access it, I wish they'd just tell me. Everywhere I've worked before, this sort information was available, and it helped enormously, but here, I ...

cannot log in and in trying to reset password I get an error message. ...

When someone has a minute, could they please tell me how to access the text (with corrections) and sound file on a previously audited report? I have never done this before and would like to look at one of them. MANY THANKS! ...

Can someone tell me how to access the backlog for an account in DocQManage/DocQScribe please? ...

When I press CTRL+SHFT+F5 while I'm editing a job, a new window opens and it goes to the regular manager screen (where you check your statistics and QA feedback). If I log into manager with my DEP password first, and then do CTRL+SHFT+F5 while in my report, it opens the reference repository screen, but it says "no client profile found" and if I click on the "Search repository" button, I get a pop-up box that says "You do not have permission to carry out t ...

Anyone else having problems accessing this? I get to the page when when I click on Platform Focus - the page is blank!! ...

Haven't got any feedback from instructors in weeks and any emails to them are returned with "permanent fatal errors". Found 2 other students with the same problem as of today. Would like to know if there are any others. If anyone is affiliated with the VLC school on here I would greatly appreciate some answers. I'm getting really frustrated because I'm nearing the end of the course and have invested $1500.oo and almost 2 years of my time. To wind up with nothing to show for it at ...

Enterprise down. Do we have to use PTO for that downtime too? ...

What companies use Enterprise 5? Thanks in advance. ...

As far as I can tell we have our TSM and other TSM substitute on her days off. After she signs off in the afternoon we don't have anyone until next morning. At least we never get any Spark messages, updates, etc. during that time or from anyone else. I know Transcend used to have TLs. Maybe other companies that were absorbed did too. What exactly does a TL do anyway? ...

Is it just me, or is it quite arrogant for them to request the place in the audio when challenging? Of course, QA/QC never say the audio place where the error is, just the error, and we just have to listen and try to find it. So obviously their time is worth so much more than ours, not only do we have to spend our own time stomaching the nasty email, seeing the almost always overblown points on the errors, and then when challenging the persnickety little errors we also have to tell them the pl ...

Any on Meditech or something else? ...

Does this happen to anyone else?? I'm soooo frustrated!! When I begin a new job on the enterprise platform and go to enter the "dictated for" field, nothing happens (ie, I type part of the doctors name and hit enter, and wait, wait, and wait and nothing happens) Then, when this happens I cannot save any of the work that I've done and have to close out of enterprise, then re-log back on (all the while I'm nervous that the job was given to someone else, as it was ...

Could someone help me understand how time is accumulated in Enterprise. I clock into Webclock and then log into Enterprise. Work my shift. I can see the hours in Enterprise, let's say for the week 40 hours. Then I log into Webclock and punch out and can see the hours there, let's say 39.50. Then when the lines are uploaded to sign the time sheet, the enterprise hours are always different than what I can see in enterprise (usually low ...

I am trying to open Enterprise this morning and the screen is small - only takes up about half of my monitor - anybody have this problem before and how to solve it? I rebooted and that didn't help. Everything in Enterprise is very tiny - all other software/Google, etc. opens normally, so it is just the Enterprise platform that is acting funny. I tried all the ways of making it "full screen" and nothing works.....probably going to have to call tech support..... ...

Just finished a 17-minute report, and enterprise freezes. Go to log back in, and now it's really slow and will not let me back into the transcription. Anyone else having problems with Enterprise? Ugh, I want to throw this computer out the window! ...

Hello, Been round and round on this for many years. To date, I have had 4 major errors because these words pass through spellcheck (so they must be in the main dictionary) and should be removed because they are not correct. I've been back and forth with IT regarding the issue and support regarding the issue, and the words are still in spellcheck. I have looked through my entire dictionary. They are not in my dictionary. 1) Loratidine. Should be loratadine. (Last year I ...

Hi, Posted below the issue and didn't get much advice. Really need advice on how to either delete these myself or get IT or support to do it as they said they would but didn't. The errors are not in my spellcheck that I can find in user dictionary so they must be in main dictionary. Anyone who has found a way to get IT or support to do their job and remove spellcheck errors in the dictionary, please please let me know. To date, I have had 4 major errors because these words pass th ...

is Escription anything like Enterprise. ...

Work pools are low so heads up to the drones, New Versions has capability to monitor all your activities as soon as job is pulled up on screen. Your STMs have been instructed to start tracking, reporting, hounding how long your fingers ARE or are NOT moving on that keyboard, and more importantly if your NOT using those keyboard shortcuts that they are hammering into your discombobulated little noggins...God forbid you get caught using that little furry mouse, you're ...

Thoughts on this? What do we do when they quit paying the hourly stipend to make up for the transition? There is no way we can be as efficient or produce as much on this platform, so this is, in effect, another pay cut, or is it just me? Anybody else spitting out the lines on this disaster? ...

I have a continuous problem with ExText and I cannot find a solution anywhere. I'm using it with Word 2003 professional version. All my Word settings match up the instructions I received from both the company I work for and Nuance. Whenever I correctly log off, I get a pop-up window that tells me Word has closed and it's searching for a solution, which it never finds. I've run all different scans for malware, viruses, etc. Anyone know why this keeps happening and how to ...

Since switching to Native EP, my lines per hour have been running around 130. One day I decided to really apply myself to see how much better I could do, so I focused, did not give in to distractions, was fortunate to get decent dictators, had about 50/50 ISR and straight, and still only achieved barely 160. I attributed my usual low lph to an account with horrible dictators/audio, but that was not much of a factor this day. I am a seasoned MT, fairly proficient with ShortHand, but still strugg ...

Have heard Escription is really good. Is the line count on that really better? Is there a pay difference? ...

Fellow Enterprise platform users, have you ever lost the red box around the text and wondered why? Once it is gone you can no longer move about the report with ease, the facility to go to a particular place by Alt-R or double click no longer works. If anyone has figured out why this happens - i.e., have I inadvertently hit a combination of keystrokes that caused this, have I deleted some bit of ISR that was crucial to the red text box? Very confusing and when you are in a 10 minute long report ...

trouble accessing Enterprise 5? - cluny

Enterprise 5 - sufferininsilence

Yes, since Monday. - Was given runaround, too.

Thanks for the replies (more) - cluny

Yes. I had to change my ISP. Now, I have new problem, and - it is my new ISP. puffyfish

ANYONE STILL EXPERIENCING TROUBLE? - I am.

All is fine this a.m. (more) - knock on wood

I have other problems besides accessing E5. nm - mustard head

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