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entering Qcare ticket for NJA - no idea


Posted: Nov 27, 2010

Hello, need help with entering Qcare ticket for NJA.  Entered one and was told I entered it incorrectly and had to redo it.  I had the following:

Category: DocQscribe

subcategory: job not assigning.

What are the correct category and subcategory to enter a ticket for NJA?

Thanks in advance for you help and direction.

Here ya go - Shipwrecked

[ In Reply To ..]
Same thing happened to me - with the phone call. You should click on "create new service request."

need category and subcategoy - go figure

[ In Reply To ..]
Hello,
Tryng to find out what category and subcategory need to be entered for NJA tickets.

Thanks in advance

You choose "New Service Request" - Then there is only

[ In Reply To ..]
one category: "MT reporting out of work"

Medquist QCare Self Service - Sue Petty

[ In Reply To ..]
Go to QCare Self care enter password - same as for MQ Central. Click on Create new Service Request at left - enter callback number - click on service request (arrow pointing down) and (out of work) will show - Summary will show MT reporting out of work-enter info/reason in box for reporting out of work. At bottom of screen make sure service region is the one you work in and click on downtime option arrow for make up work or other options. Hope this helps

Create New Incident option is for something wrong with Medquist, Teamwork, etc

Thanks for your help everyone, got it figured out - NM - no idea

[ In Reply To ..]
Thanks everyone


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