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9 pages of instructions for QCare - anon
Posted: Aug 02, 2010
Did y'all read the 9 pages of instructions for QCare. This really bugs me that I have to take my uncompensated time to read these new directions. Whose life is this making easier? Not our's, as usual.
No but would love to hear the Condensed Version. - anonymous
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...
takes longer to fill out a qcare ticket than call or email - bottom line
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Oh and this is so we can be treated as a customer and probably somehow pay for the priviledge of using the automated system. NJA tickets have their own category (probably so they can just be thrown away or ignored).
My first incident: Employee "FAILURE" - such a failure
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I tried out the new QCare (Qscare) (whocares) and spent about 10 minutes (of my work time) trying to spell out my problem, i.e., my computer is so slow to work lately. At the top of the incident, it automatically populated "Customer Type: Employee. Incident Type: Failure." Thanks, MQ, but you already made me feel like one. It could have taken 30 seconds to dial and at least leave a message on 888dictate, but no, you had to complicate the whole process yet once again.
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