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F11 ticket - long island lolita

Posted: Jun 13, 2011

I submitted my first ticket for an F11 and got a call back within the MINUTE! Qcare person said they had NO IDEA what it was for, what F11 was or what they were suppose to do with the incident report, put me on hold to ask someone else about it then suggested I call someone for technical support if it was an ASR issue. I read and re-read the emailing and followed the instructions to the "T". This is just laughable, and yet I hope I don't get my head chopped off for the F11. Talk about keeping us on our toes!

RE: F11 - omg R U serious?

[ In Reply To ..]
How funny!

Does anyone know what count as legit reasons - to use F11?

[ In Reply To ..]
I have a dictator that has a horrible accent and then thinks he helps when he spells EVERYTHING! If I run a spell check at the beginning of these reports it takes me more than 3/4 of my time to make the corrections and put skips over all the spelled out words. Isn't this a legitimate reasons to F11 something? I get him at least once or twice every other day, that's not excessive.

re: legit reasons - According to DQS 5.13

[ In Reply To ..]
User guide, pg 65:

>When a report is badly recognized and it would me more efficient to transcribe it.
>When a worktype standard has more than 6 headings you may F11. At which an MT or ME should notify ASR Utilization Supervisor to see if that work type qualifies for speech recognition.

(yeah, in a fantasy world right?!)

I'd say that based on that, I should rightly be qualified for at least 95% of the work I do! ROFLMAO!

What is DQS 5.13? User guide? - I never got one!

[ In Reply To ..]
Where can I get it?

Path is: MQ Central - Human Resources - - elle

[ In Reply To ..]
Learning and Resources - MT/ME - Training - DocQSpeech - DocQSpeech End User Course (which is the manual for DQ Speech 5.13 - the most current manual offered). I keep a downloaded copy on my desktop. Came in handy when I got a split ASR job to quickly get the answer (from my downloaded copy - faster than the the path on the web site!) I needed.

For DQ Scribe Follow the same path, then
DocQScribe - DocQScribe 6.1 Upgrade User Guide for the most current DQScribe manual. I keep a downloaded copy on my desktop.

so did they just decide to change the rules on us? - are those reasons listed

[ In Reply To ..]
in the user guide no longer acceptable??? Those are the main and only reasons I F11!!!

Within the last couple weeks in a company email. - elle

[ In Reply To ..]
Of course, you can bet they will probably never bother to update the web site. Add to that, it hasn't even been posted in Q News on the MQ home page. If you ever need to find out about acceptable F11 uses, it will be darn near impossible. I actually do go to MQ Central to look up information. Unfortunately, it is difficult and time consuming and sometimes I just give up and wing it.

According to the manual - next to nada. According to the recent email - pretty nuch nada - ie nothing. nm

[ In Reply To ..]
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