A community of 30,000 US Transcriptionist serving Medical Transcription Industry

My CCM insists she hears nothing but Positive about this Program - and that ASR is better than ever SM

Posted: Oct 25, 2012

It is so clearly not! The account I was on had excellent ASR. Now it is horrible, entire phrases missed, arbitrary periods, arbitrary automatic numbering, not to mention obvious and clear dictation populated as gobblyspeak.

I have given this program a chance, I am very tech savvy when it comes to programs and learn them quickly, this program has so many glitches I find it incredulous any actual MT beta tested it.

Two things are nice: Quicker report look-up. And can just press play and navigate with Alt M and Ctrl Alt M throughout report (nice to elevate the legs). Everything else is a mess.

Enough with the koolaid CCM, but then since you are NOT an MT you would not the difference anyway.

The ASR is better on my accounts on DQS - than it was on Cornerstone

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I am making far less corrections than I used to. I think it is great!

i guess it is a step up from cornerstone, heard nothing by - nightmares about that platform nm

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x

I actually found Cornerstone much easier to work on. - OP

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I would have preferred to stick with Cornerstone. The only thing better about DQS is the new look up feature, but I understand that is going to be added to Cornerstone soon also.

Well, I was switched to Cornerstone 4 months ago. - Just great!!

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Had DQS FOREVER. Like the day it was invented since I have been with this company from merges in 1997.

Just been switched to Cornerstone. I have seen my line count drop, even with straight typing.

me too - I

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do not like Cornerstone. My line counts have dropped significantly and the allergy thing drives me crazy. The VR sucks on it too.

On paper it looks all positive and shiny. If they're not using it - to earn a living what do they know.

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They all read from the same script.

problems with SR - torqued MT

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I am so on the same page with you about this. I've been an MT for 18 years now and this is total crap. How in the world are we supposed to swallow this koolaid and thank them for it? My SR is a mess just like you say, it was better before the upgrade and even then it was bad.

Other MTs have told me of their improvement, so what is my CCM doing? Or is it the programmers for my build that created the problem? No one seems to know, everyone is pointing the finger at everyone else and not a damn thing is getting accomplished.

Let an MT design the program, let an MT tell you what we need, then actually provide that for us. Otherwise, hire monkeys, cause they can play with a program just as good as our programmers.

I'm so disgusted and if I thought it would make a difference, I might actually email Amy, but she's not seeming to help either.

I guess they will have to be happy with the new MTs they hire straight out of school with no skills, no speed and no complaints.

Because they dismiss the negative comments and blame it on disgruntled employees - North MT

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This company does a fabulous job of turning a blind eye to the multiple complaints and focusing on 1 or 2 positive comments made by misinformed and misguided MTs. Think about the conference call and the comments read by the Indian guy. Where were all the complaints about the poor quality reports that we see every day in the report lookup? Oh, that's right, they didn't read those complaints. Only the positive ones, which they probably wrote themselves.

As far as ASR, they only hear what they want to hear. They want to hear that the program is amazing, that all the money they have pumped into it will make them money and help us work faster. Any complaints are ignored and spun to place the blame on the MT - you aren't using the keyboard shortcuts, you need mentoring, everyone else is able to make money. At 180 lph average across the company at 4 cpl that only equals $7.20 an hour. Hard to be positive about that.

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