A community of 30,000 US Transcriptionist serving Medical Transcription Industry

SoftScript something positive - TraciMT

Posted: Nov 17, 2014

I wanted to post something positive. I've been working for SS for a few months now, and I love it. Been transcribing 22 years, back when WordPerfect was cutting edge! I've worked for MANY services (MQ, HealthScribe, EDiX, M*Modal, just to name a few), 1 major hospital. Have been MT, QA, VR, supervisor, and everything in between. I say this not to brag, but so you know I have plenty to compare SS to. The work is great and always there. Pay has never been late, nor incorrect. The line rate is outstanding, with 0.005 diff for 3rd shift and 0.005 for weekend (and, yes, 0.01 if you work weekend 3rd shift, not either or). The line counts are fair and trackable. Even the worst accent so far only took a bit of getting used to, and there is no penalty for sending a certain percentage to QA. The production incentives are completely reachable if you work full-time, and totally worth your while. Also for full-timers, they have good medical and dental (though not cheap), 401k, and PTO. Maybe it's because they're one of the few, if not the only, California-based services out there. I don't know the why's or how's, all I know is SoftScript is GOOD, from start to finish.

SS - sm - justme

[ In Reply To ..]
Yeah this would be if you can get past the condescending back and forth emails before even getting hired, very argumentative and judgemental before even giving someone a chance!!

Soft Script - kabina

[ In Reply To ..]
I know when I worked there they had only a certain percentage you could send to QA, so I don't know if that has changed or not. Tell me if it has. I had an ortho acct that was not always clear. Yes, also some of the e-mails were condescending too.

SS - TraciMT

[ In Reply To ..]
I send a ton to QA, simply because "missing DOS" is considered a blank, on an account that allows zero blanks. I've not read, nor had anyone tell me there is a limit on QA. They really couldn't limit it if they are allowing accounts to say "zero" blanks AND missing demographic and/or DOS is considered a blank. I had read about inconsistent QA and condescending managers, etc. prior to taking the job, but I have experienced zero of that. There have been QA changes that I did not agree with, and pulled BOS and other resources, and most of the time they agreed the QA was incorrect. However, thanks to this site, I decided ahead of time that I would not worry about anything they changed that did not affect my money. :-) Prior to getting off QA hold, they were changing TONS of ridiculous stuff, and I seemingly got off QA hold by the skin of my teeth. After getting off QA hold, nearly all of my reports are being marked "100%" and my most recent QA was 99.74% with 1 big format error. But, again, thanks to MTStars, I said...... who cares. Passed QA, money not affected... type on! teehee I do think sometimes we MTs get a little persnickety ourselves - at least I do. I mean, we know our stuff. We're good at what we do - who are these faceless people expanding an abbreviation or catching an "of" that we forgot to type? It used to really bother me, but now I only care if it affects my money. I mean shoot, I don't know about you, but I'm getting paid to sit at home in my PJs. MTs are pretty awesome, ya know? I really do think they are a truly good company to work for. I wish I could afford to go back to transcription full-time - I would work for them if I could.

There is a limit to send to QA - MWMT

[ In Reply To ..]
Maybe they haven't said anything because you're new, but yes there is a limit to how much you can send to QA (which is in the employee handbook), and there have been others let go for going over consistently. That is why we are supposed to send in to our PM the reasons for sending to QA at the end of the pay periods.

soft script - kabina

[ In Reply To ..]
I seriously, seriously doubt things have changed much at Soft Script. Probably the same e-mails are being sent to employees and the same percentage is to be sent to QA. These companies don't ever seem to learn or change.

ss - mt

[ In Reply To ..]
Not to mention, they don't respond to applicants! I have sent/filled out (have 10+ years experience) twice, and not one word back. Have left voice message, again, no response. I would not want to work with anyone THIS irresponsible/disrespectful.

Softscript - mt19

[ In Reply To ..]
I agree with mt. I have applied twice. I have AHDI credentials, 30 years of experience. I have communicated with the (lame ass & rude) recruiter multiple times and cannot get hired. I even said I would accept their crappy pay and crappy hours. I was even nice about it all.

Softscript - kabina

[ In Reply To ..]
Those of you who applied and didn't hear anything, probably blessing in disguise. :)

Low pay and terrible time off policy - People are nice, though

[ In Reply To ..]
Except for the recruiter who is notoriously rude and obnoxious.

You got that right! - mt19

[ In Reply To ..]
(in reply to Low pay and terrible time off policy--People are nice though)

I can't understand why the recruiter is rude. She is supposed to be attracting MTs to Softscript--not drive them away. I don't know what she gains by her behavior.

She really IS rude - Not everyone can be hypersensitive to this

[ In Reply To ..]
I don't know what she gets out of it either except maybe a feeling of power over those applying. When I started there were actually 2 recruiters, but when SS called me, the one I had not worked with (DN) was the one who spoke to me. At first I thought she was surly because of having to work with another recruiter's hire, but as the conversation progressed it was obvious she was a hostile person. When she gave me my schedule, I repeated it back to her to indicate I understood, and she said "that's what I just SAID" in a really loud crabby voice. Believe me, I did not want to get into anything about time zones with her ;-)

Recruiter I spoke to was very, very nice. Must be a different one. - NM

[ In Reply To ..]
terrible platform and low pay, probably never get a raise, but... The recruiter was nice. Lol

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