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I was reading an email this morning and it suddenly disappeared! - dnr


Posted: Mar 13, 2015

It was about the client wasn't happy and the account was at risk, and yet, it showed every day for the week the percent quality score was above minimum. Some "critical" errors, but I'll bet they were mostly not following the client profile. Earlier there was an email stating that the client (a different one) wasn't happy and we were at risk of losing that account. Had to do with selecting the encounters correctly. Gee.... This happens every time they start throwing everyone into a slew of multiple and unfamiliar accounts. Lots of OT and I think they are feeling a bit desperate trying to keep TAT. Work flow has been sending out high backlog notices/please help notices every night in the middle of the night.

Unhappy clients - discouraged

[ In Reply To ..]
They cater more to the client unhappiness than they do their employees unhappiness. Make the employees happy and the clients might just start seeing improvement.

that - is

[ In Reply To ..]
way too simple and logical of a concept for Mmodal to grasp. most companies do not understand that for a company to be happy and productive you need to start at the bottom and go up, not the other way around.

That email made me laugh - sm

[ In Reply To ..]
Due to selecting the wrong encounter, really? WE have a kazillion things to remember, why cant they just go to the doctor and say hey your responsible, you keyed it in wrong, we will do our best to catch these, but ultimately our people cannot catch every thing, ever time. We are doing the best we can to help you but here's a template, a consult is a 3 not a 33 or a 13 a freaking 3 is it that hard doc, and you do BRAIN surgery???


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