A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Dear Mmodal learn how to manage people - sm

Posted: Apr 20, 2014

You don't need to notify me of EVERY freaking comma I missed or if I left off a letter in a word. Seriously you are not MOTIVATING me to do better, you are pissing me off. I missed it, honestly, that is it, I AM NOT a moron. Why don't you try playing with this ASR crap all day long and see how well you do..The human mind is not wired to work with this program. The fact that, that is all I missed, you ought to be pretty darned happy. Gawd I HATE this place.

Totally interesting, unexpected and unintended result of 99.7%. - MM failing

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Since the institution of 99.7%,when I look up jobs to help me with a dictator or patient, I am now seeing a boat load of errors, and I am not talking about the niddly little errors. The number of errors that count has exploded!

I am not QA. I just find this astounding. I get very angry when I get flunked for niddling errors. Very rarely do I get anything but those stupid, inconsequential 0.25 point errors.

Playing a lot of dictations at less than normal speed to pick up inconsequential a's versus the's has hit my line count big time.

99,7 audits - fluffy

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I have been through who knows how many audits, I believe they want everyone typing around 200 to 220 lines, no more, or you will get audited. You will be singled out if you do more. You will be singled out for not sending to QA so they can keep their jobs.

I don't think QA is what you think it is here at MModal - sm

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Those who do the audits are not the same people you send the report to for blanks. There is actually no QA title in MModal.

MME (now SHDA) - This person used to be QA, but years ago, they switched pay from hourly to per line and changed the title. SHDAs not only QA reports when they come, but also do tier 3 work. If there is nothing to QA, they edit/transcribe in their BOB. Not sending work to them in no way puts them closer to losing their job. In fact, if MModal ever converts to a skeleton crew, it will be all SHDAs as they do everything. Even if they only did QA, there's enough work from overseas to keep their jobs. None of your work that they QA is scored and is only considered feedback for learning purposes to help you pass audits when you do have them.

QC - This position oversees the quality of MTs (now HDS) and SHDAs. A QAC does random audits and is the go-to person for questions concerning quality, guidelines, complaints about corrections, etc. Her random audits are scored. From I've heard, they now do them every day. A good QAC will send you updates on style, CP changes, formatting, etc.

Auditing team - This is the new team that they set up awhile ago. They exclusively do auditing and you don't know who they are. Some are in the US (my ex-QAC became one) and some are in India (QAC emailed us a list of errors reported by the auditing team on a certain account. This had the auditing team member's name and location on it. India).

That makes me sick... - ...India QA-ing our reports

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xx

The problem with the be glad that is all I missed mindset is you are hired with the - idea you will produce 100% jobs. SM

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I am assuming you failed an audit, I doubt they would mention it if you were passing all your audits. But that is besides the point, they want 100% job and I am sure you would rather do a 100% job. So I miss the point of be glad that is all I missed, when everybody wants a 100% report.

No actually I passed my audits - sm

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And like the poster above stated..I go in and look at previous repoorts and the things I see are amazing..IF I ever make a critical error, then by all means let me know, I am grateful for that..nit picky BS you can keep to yourself..Did motivate me to re-do my resume though

100% jobs - glad

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I pass my all audits with 99.7 or 99.8%, that is why I am still here at MM. However, I would give the doctors 100% on all my jobs edited, not just some, if they could only dictate with 100% clarity and accuracy.

100% - MMbreakdown

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for many years, my accuracy has been between 99 to 100%. Here lately, I have been dinged for the most inconsequential things: commas, semi colons, etc. I used to take pride in my work but this company and it's evil twin have taken that away with their micromanagement. If they want 100%,then the dictators need to be 100%. In case you hadn't noticed, many docs don't speak English. They eat while they dictate, talk to another person, answer phones, etc. ad nauseum. OF course for perfect people like you, you understand every accent, every sentence, every word and of course, your punctuation is always spot on. Obviously, you don't have the horrible docs most of us have and therefore,100% is easier for you to obtain. Personally, I don't really give a crap anymore. Until they start telling these docs to dictate with etiquette, then too bad so sad. I will do my best but if they want 100%, pay me for it, not India's wages but American wages and not 3 piddly cents a line.

Say you went to dr. for minor surgery and by mistake he took off - a finger. Would you accept his SM

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excuse of just be glad I didn't remove your whole arm?

O.M.G. - It was a COMMA, people

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She said she missed a comma. Holy smokes, some of you crack me up with your analogies.

Same thing, just a matter of degree. - nm

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x

No its not the same thing by any means - sm

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Stupid analogy...missing a letter or a comma in now way changes the meaning of the report. Critical errors, which I see ALL THE TIME in old reports, yes. Wrong equipment names and wrong drug names, yes tell me; even though I am the one usually alerting the management to the equipment errors I see on a regular basis..Well, I used to, not anymore, no time have to spend my day making sure I didnt miss a comma.

Sure it is, making excuses for mistakes. Simple as that. - nm

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x

If you say so..Glad you are 100% perfect all the time - sm

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Me, I can admit I am not perfect. I do the best I can with the tools that they have given me. And the tools suck!

Never said I was perfect. I just dont make excuses for my - mistakes. nm

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x

Neither do I nor do I need stupid thrown - in my face.

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It is a matter of how to motivate people and they are doing it incorrectly. That was the meaning of the entire post.

And if you happen to be the one in charge of - feedback or whatever

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I suggest you take the advice because YOU are the only one making excuses.

Is it too early for a cocktail? Tension seems to be overflowing. - nm

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x

Lately, its never too early - nm

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x

The Smug Police are - out in force lately...(nm)

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x

Never - Mistakes

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No excuses here for my mistakes. Only the facts. It is a fact that doctors do not dictate with 100% clarity or accuracy. What is the doctor's excuse for that?

Check the BOS because some commas are preference and should not be counted as error - just saying

[ In Reply To ..]
And you all know who is doing the audits, don't you? India. So their preference for a comma may not be the same as yours, but in their mind it is an error and they will darn well mark it off. It just seems to me like India is trying to stir up some trouble here, especially for something that does not compromise patient care but makes them feel superior.

As far as I know....I've never - removed a finger!

[ In Reply To ..]
Missing commas and the occasional "the" has never caused ANYONE bodily harm.

And, now that I think about it, I'd certainly rather have the missing finger than the missing arm. Maybe I could get disability and retire from the MMorons...Small price to pay!

my aren't we self righteous? - it was a comma

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I'm not the OP. You, however, are a conceited...person. A comma or the lack of never killed anyone. Back in the day we typed what the doctor said, spelled the words correctly, got the point across and went home. In the last few years it has come down to ridiculous niggling and nitpicking, as if we were trying to create literary masterpieces here.

Transcription - REX

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I am the owner of a transcription business that has merged to create a large national service. I am doing everything in my power to keep all transcription/editing in the US. Are we able to compete financially in terms of cpl for American MTs? What has your experience been with MModal?

M*Modal pay - anon

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I left M*Modal earlier this year, but was paid 9 cpl for straight transcription and 5 cpl for editing.

what company, Ill switch over any day - MModal rots

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x

Actually, the pay at MM is not the problem, it is mismanagement - Please see message

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I am making 9 cpl for typing and 5 cpl for VR. I personally think that is pretty good pay, but this is not the problem. The problem is the over-hiring, having too many MTs on all accounts. When you sit there with NJA (no jobs available), 9 cpl for nothing is nothing.

I have been inadequately trained on accounts, but it did not matter because there was no work on them anyway.

The constant insulting, threatening, and otherwise useless e-mails all day long are distracting. What do these TSMs do anyway? No wonder they are filing for bankruptcy. If they want us to be productive, setting a ridiculous accuracy rate of 99.7%, then leave us alone and let us work. And stop providing us with these little useless projects to complete which are nothing more than a 5th grade grammar session. We could make more doing transcription or editing.

MTs should be supplied with PLENTY of work on maybe 2-3 accounts. THIS makes the current pay worth it. We could be VERY familiar with the endless pages of specifications. We would know the doctors and the physicians in the facilities they deal with, in other words local terminology. We could become familiar enough with each dictator to make us productive enough for the pay to be worth it.

This moving from account to account to account, looking up specifications, facilities, and doctors is a waste of what could be productive time. There should be an MT on all accounts at all times for stats, etc., as their primary account, so it is not necessary to ask another MT to switch accounts repeatedly. And BTW, if those cc's are so important (HIPAA violations), then why are we not paid for them? There is much work done by the MTs that are not paid for already. Do not add more.

The pay would even be worth it if we did not have to clock in, clock out, clock in, clock out because of mismanagement and NJA. The pay becomes so not worth it when you spend 12-14 hours a day at the computer just trying to get in 8 hours of clocked-in work.

The account specs need to be updated regularly. The templates need to be corrected. I have requested this so many times, I gave up.

Consistent work, and familiarity of accounts is what makes us productive. There was a time (not at MM) when this pay would earn me far in excess of $40,000. With MM, it equates to less than $30,000 a year.

AMEN!!! boy did you nail that one. - nm

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x

It depends on several things - sm

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Is there plenty of work available? What are your account specifications like? Do you only hire for 2nd/3rd shift. Do you require everyone to work a weekend day? Do you pay for spaces, headers, footers, copies? Do you spread the MTs so thin it is impossible to make any money?

To be honest with you, I made more money at 7.5 cpl at another company than I do with 9 cpl at M-Modal. There are just so many reasons for that.

Questions........... - alphamt

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Now we are doing the worst of the dictators and having 20-30 or more accounts each with different style requirements and special requests. These rotate, so one never quite gets comfortable enough to do these accounts or dictators confidently. We are always second-guessing, and worrying about some interpretation that might become a BIG audit issue. I would say at this point, one could compete in the national market by staying small. I can at this rate transcribe the same or faster compared to editing these accounts, so the production I believe is similar to MT in the past, just the pay has decreased and the finger keystrokes, though not the actual production time. But is yours a real post or not!

On my way out....so not perfect and losing confidence - alphamt

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It's another audit, only this time the hospitals' and the HSDA audits. Both missing - by 0.6 and 0.1. Some of these jobs are LOOOONG, yet the hits are the same. I know, this is the way it's done, but it is not a real percentage when errors are docked the same. Soon I will be gone, going through the process to the very end, but job shopping now. Anything will pay me more than this, even in my rural location, so staying just to be able to care for my family member will no longer fly. I cannot spend an extra 1 hour or more a day re-reading my reports. They do have inaccuracies, mostly of numbers, which ding high, and I swear I hear different vitals and dates than ASR does, and change them. I dislike the huge deductions for 1 mistake that is not affecting patient quality, but making someone at the hospital or in between work to correct or add a date, or a CC. From now on I will BLANK everything questionable. No more using my deductive reasoning skills to make MT calls which before were a developed talent, and now a liability. Thanks for listening....

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