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Client Profile errors will probably end my career - anon

Posted: Feb 28, 2014

I never get points taken off for the content of my reports, those are perfect quality. What kills me are the FULL POINTS taken off for client profile errors. One single client profile error (it doesn't matter WHAT it is) will fail an audit. It only takes ONE to FAIL.

The problem I have with this is, there are soooooo many account profiles in my day and some of them (no joke) are a mile long with absolutely NO consistency to any of them. One tiniest of details gets by you, and there goes your audit regardless of how perfect the work is, otherwise.

I've failed my last 2 audits based on client profile errors alone - each audit, I have had one client profile error. Those alone will probably be the end of my career.

Me too!!! - beyondstressedMT

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I just failed my audit today with a 99.55%, and not because of the "quality" but because the doc put in the wrong facility code, and I didn't catch it and put it on hold. I was just told today that I cannot fail another audit for at least 6 months, or I will be terminated!! And... to make matters worse, the new passing audit rating is going up to 99.7 next month!!!! What human can possibly achieve that week after week??? I seriously think they are doing this on purpose to "weed out" employees instead of laying off. I just can't even breathe right now, I'm so upset. I don't understand why we have to take full responsibility for physician errors.

That is exactly why they are doing it! - sm

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They don't want another massive layoff! This is a way to let go MTs that have a higher pay grade, and who have been here a long time. No one can maintain a goal of 99.6 or 99.7 accuracy week after week without their line count taking a hit, so it's a catch 22.

Exactly. It's either fast and sloppy or slow and good. High lines or high QA? Pick one! Grrr - n/m

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x

RE: FAILING AUDITS - Jasmine

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Hi there,
I feel for you, as I had a "failed" audit of 98%, which shouldn't be too bad, EXCEPT for this company!

Also, they have written me up for lack of Production, NOT for the QA work which is just fine, BUT for the Editing MT work which they say I'm not producing enough. You must produce a LOT of work on this AND have a minimum accuracy of 99.7%!

Who do they think we are?

Client profile standards - abc

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I know they are trying to get the Client Profiles standardized somewhat. But even on those, the PE comes before ROS. I don't know why they do that. I can scroll down the info as I do the report but I can't scroll past the PE because I haven't typed it yet.

I feel like I'm always messing up the client profile info. Sometimes I think I'm still on the report I did previously from one account but really on a different one. It would be nice if they could put a blue or pink background on patient info so I don't have to search through the info which is not alphabetized. And while I'm at it, why can't they put the age in there?!

Sheesh, I hate to think that I could get fired for these CP things.

They quit standardizing the client profiles a long time ago. - dnr

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I have one account consisting of office notes for one facility. Every office wants their reports formatted differently!!! So, I have to re-read each profile every single time even though it is the same facility.

yeah I think they tried it for - about a week nm

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nm

Keep your eyes open - gone

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I resigned from MModal in November. It was the best thing I ever did. I had worked for them for close to 30 years but the NJA and the hours and pay cuts really started to get to me, so I started checking periodically at all my local hospitals. I am lucky to live in an area where there are several major hospitals. Lo and behold one day a transcription job came up and I jumped on it. What a joy to go to work every day now. I thought I would hate working outside the home but honestly it is so much easier. The hours are regular, the pay is good (17.25) an hour. A group of about 15 physicians who are all good dictators. There are 3 transcriptionists in the office. No one fusses if you hypenate follow up or not or any of the other things we worried about at MModal. So many little things that I used to have to worry about are no big deal now. The doctors seriously don't care about this little nit picky crap. Best move I ever made. Keep looking, there are still jobs out there. I'm 55 years old - hopefully it will last until retirement. If it doesn't, at least I get a regular pay check and weekends off for as long as it does.

Thank you for your post - anon

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There is a very rare opening for *first shift* MT at a very notable local hospital here in my town and I've been staring at the application on the website for a few days now. I've been wondering what the pay range might be for a position in-house and I know it varies by city, hospital, etc, but your post at least gives me a good idea, so thank you ... I think me reading about your experience was a sign.

what are you waiting for?!? - Valk

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Call them!

Took your advice and applied just now - thank you :) - anon

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Yikes, this is a little bit scary because I've been with MModal for 15 years but I did it - I just submitted my online application just now!

Thank you for the little push - I honestly didn't know what I was waiting for so your post was just what I needed. :)

Stay or go... - anon

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I go back and forth wondering if it wouldn't just be better to quit instead of being fired for some ridiculous reason. I'd hate for that to be a part of my work history. I've never been fired in my working life, and it would gall me to have this place be the first. Plus, having that on my record might hurt my chances at landing a better job in the future.

Have any of you found it more difficult to find a job after being terminated as opposed to quitting? I appreciate any responses. We sure are all in a big mess here, but heavy decisions have to be made...

It's time to go - beyondstressedMT

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I see the writing on the wall. There is no humanly way I will be able to sustain an audit score of 99.7 or higher each audit for the next 6 months. I have actively started to search, and unfortunately there is not much out there. I didn't sleep at all last night, just praying to God that I get through this. We live paycheck to paycheck as it is since taking almost a 25K loss a few years ago when editing came around, and then when MM took over more cuts... we cut back and made due. But making zero $$ will destroy us. I feel like I have let my family down. I also have NEVER been fired from a job.. and NEVER written up EVER!! What a demoralizing situation :(

Stay or go - BH

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I knew I needed to quit but did not want to lose the money that I was bringing in. After 3 lower scores of less than 99.6, I was terminated. It wasn't long...only 3 weeks.

GONE - Jasmine

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I'm sorry, but I believe these jobs are few and far between now.

Maybe an actual Medical Secretary or coder instead??

Me too, me too! - gone baby gone

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I took a job in a small locally-owned clinic for 3 docs and 2 PA's. Wearing slacks instead of jeans and actually driving 3 miles to work are the only drawbacks. I started at $17 per hour and when evaluation came, they gave me double what the other office staff got because they were so thrilled with my performance. Once in a while I start feeling stressed and I take a deep breath and remember "you work by the hour now, not by the line, so take it easy." Keep looking and get out if you can. It will save you literally.

IN-HOUSE WORK - gltrgrami

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Lucky you! I live in Central California, and pretty much all the clinics and hospitals are outsourcing the work. In-house transcription in this area is unheard of; it's cheaper to send it out. When I did work for a large group, they closed the department because of health care, 401K match, profit sharing and our wages were really good! Oh, those were the good ol' days. I wish you much luck.

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