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CCM vs quality team coordinator - L&L


Posted: Sep 06, 2012

This invariably happens to me.  Whenever I have a question about format I send the same question to both my CCM and QTC and get back 2 different answers.  Can't win if you do, can't win if you don't.

why not forward QTC mail to CCM and CCM mail to QTC and - ask for clarification...

[ In Reply To ..]
That would be a kicker, hey?

Well, heck. Stop sending to both. Send to one and if the other - says anything, say the other one told you to. nm

[ In Reply To ..]
s

QTC vs CCM - Old MT

[ In Reply To ..]
The QTC is the person to ask about client-specific or company style issues. Head the e-mail up to him or her. Cc the CCM if you are supposed to cc the CCM. (I am). Mention just the QTCs name at the greeting of the e-mail.

The CCM is for administrative things (PTO, NJA issues, schedule changes, etc.) The QTC is for transcription issues, since they have transcription experience and usually have the account info either memorized or at their fingertips. It's "what they do."

P.S. - Old MT

[ In Reply To ..]
...and keep a copy of their response in a folder to cover yourself.

Poppycock. Send to one and wait a minute. If you dont hear, do - how you think you should do it, and send. nm

[ In Reply To ..]
x
I never said to sit on the report - See Msg
[ In Reply To ..]
I did not say to sit on the report, not sure where you got that from. I use my best judgment and just send the report. I e-mail after, but head the e-mail to my QTC, not the CCM, so that I know for next time.


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